I had an excellent experience and service from Richard at Vertu Nissan Derby. It was the easiset purchase when buying a used car I have ever made. Richard was friendly, knowledgeable and very accommod... See more
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Absolutely brilliant!!! What a great experience buying a new car. From the first moment in, to drive out with my new car, all was done in a outstanding why of costumer care, disabled friendly... See more
Company replied
This company is amazing. Bridie the staff member who looked after me when purchasing a new car, went above and beyond to make sure I was alright. Bridie never rushed me nor did she judge me, she made... See more
Company replied
When we arrived ,the person who opened the door for us, turned out to be the very person that we had a appointment with to collect our new car. His name is Will , from start to finish he was friendly... See more
Company replied
Company details
About Vertu Motors - Nissan Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom
- 0344 659 3338
4.8
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from experienced staff .
I had an excellent experience and service from Richard at Vertu Nissan Derby. It was the easiset purchase when buying a used car I have ever made. Richard was friendly, knowledgeable and very accommodating. He answered all my questions and delivered the car to my door. I will not hesitate to recommend to friends and family. Thank you. Dianne
29 July 2026
Unprompted review
Very easy to deal with
Very easy to deal with. No high pressure sales just helpful and straight forward.
26 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your kind review.
We are delighted to hear that you found the process easy and straightforward. Providing helpful, honest advice without any pressure is exactly the experience we aim to deliver, so it's great to know our team looked after you so well.
Thank you for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Keith
Very friendly and efficient
Very friendly and efficient, talked through all the processes very well, this is the second time I’ve dealt with Regan and it was a pleasure to buy my car
22 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Mr. Gibbens,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the experience friendly, efficient, and well explained throughout.
It’s especially wonderful to know that this is the second time you’ve dealt with Regan and that once again he made the process a pleasure. Building that level of trust and confidence with our customers is exactly what we strive for, and your continued support means a great deal to us.
We’ll be sure to pass your kind words on to Regan and the team at Nissan Derby.
Kind regards,
Liza.
Brilliant customer service from start…
Brilliant customer service from start to finish. Richard went out of his way to ensure all the finance was sorted promptly and the car was ready and waiting when he said it would be.
11 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Sharon,
Thank you for your feedback.
It's great to hear that you received brilliant customer service from start to finish. We're pleased Richard went above and beyond to ensure everything was sorted promptly and that your car was ready exactly when promised.
We hope you enjoy your new car.
Kind regards,
Danielle
Absolutely brilliant!!!
Absolutely brilliant!!!
What a great experience buying a new car.
From the first moment in, to drive out with my new car, all was done in a outstanding why of costumer care, disabled friendly, very professional and understanding about personal circumstances, and all in record time!
I strongly recommend visiting Bridie Hartley @ Nissan Derby.
This lady when beyond all expectations to provide us the best service I ever had in buying a car in my life! (And I'm 50, lost count of how many cars had, and disabled with complex needs)
Thank you ever so much for everything.
Love my new Qashqai 💕
PS: strongly recommended that you visit NISSAN Derby
29 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Good afternoon. Thank you for your fantastic review, Miguel. We are delighted to hear that Bridie provided such exceptional service and made your car-buying experience so positive. It's wonderful to know that you felt supported throughout the process and that your needs were understood and accommodated.
Congratulations on your new Qashqai, and thank you for your recommendation. I will ensure your kind words are shared with Bridie and the team at Nissan Derby.
Kind regards,
Kerry
Relaxed test drive with clear guidance…
Relaxed test drive with clear guidance and run through from sales staff.
7 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your feedback. We’re delighted to hear that you enjoyed a relaxed test drive and that the team provided clear guidance and explanations throughout.
It’s great to know you felt well supported during your experience.
Kind regards,
Matthew
The whole experience was smooth and…
The whole experience was smooth and stress-free from start to finish. Excellent customer service, great communication, and I couldn't be happier with my purchase. Highly recommend!
2 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Maryam,
Thank you for your fantastic 5-star review!
We're delighted to hear that your experience was smooth and stress-free from start to finish. It's wonderful to know you received excellent customer service and communication throughout the process.
We really appreciate your recommendation and are thrilled that you're so happy with your purchase.
Kind regards,
Kerry
New car purchase Vertu Nissan Derby
Excellent customer service from Regan and Beth at Vertu Nissan Derby made the purchase of our new car a pleasure, we never felt uncomfortable or pressured at any time, Regan was polite and professional and explained everything in detail. This was our second purchase and we would highly recommend Vertu Nissan Derby.
30 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your fantastic review and for choosing Vertu Nissan Derby once again. We're delighted to hear that Regan and Beth provided such excellent customer service and helped make the purchase of your new car an enjoyable experience. It's especially pleasing to know that you felt comfortable throughout and never under any pressure, with Regan taking the time to explain everything clearly and professionally. Your recommendation means a great deal to us, and we truly appreciate your continued loyalty.
Many thanks,
Chloe
The sales person
The sales person, Regan Palmer, successfully guided me through the purchase process; he was knowledgeable, clear and uncomplicated, identifying a suitable vehicle, discussing how best to organise payment steps and completing the relevant paperwork. Regan was very approachable, pleasant and helpful and eased the trepidation of a serious purchase and helped consider queries i would otherwise have overlooked. And he helped guide around the new technology at collection. Many thanks to Regan.
27 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your wonderful feedback. We’re delighted to hear that Regan made the purchase process clear, straightforward and stress-free, helping you find the right vehicle and guiding you through each stage with confidence.
It’s great to know that his knowledge, approachable manner and support with the vehicle’s technology made such a positive difference. I’ll be sure to pass on your kind thanks to Regan.
Kind regards,
Matthew
Lovely team so helpful spot on service…
Lovely team so helpful spot on service could not ask for better
1 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
A good car purchase experience
Alex was very helpful and made us feel at ease rather than pressured. He did what he said he was going to do - calling as arranged and sending a video through who’s was good to see.
27 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you so much for your kind words! We are so happy to hear that Alex was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
We found the whole experience very…
We found the whole experience very positive and easy to understand.
Bridie the sales assistant was excellent in her manner and the way she dealt with us.
29 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your kind feedback. We’re delighted to hear that you found the whole experience positive and easy to understand, and that Bridie provided such excellent support throughout.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
When we arrived ,the person who opened…
When we arrived ,the person who opened the door for us, turned out to be the very person that we had a appointment with to collect our new car. His name is Will , from start to finish he was friendly, explained everything we needed to know, we felt at ease straight away.
27 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your wonderful feedback. We’re delighted to hear that Will made your collection experience so positive, from the warm welcome through to clearly explaining everything and helping you feel at ease.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
I couldn't say anything less than how…
I couldn't say anything less than how brilliant nissan derby, and Regan have been. The car was delayed due to no fault of their own but regan kept me in the loop!! The day I picked my car up regan made sure I was well informed about all aspects of the car and ran me through everything....
Since picking it up I've had a couple of questions and regan has got back to me without delay. The car is amazing and I couldn't be happier!! 10/10
26 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your fantastic feedback. We’re delighted to hear that Regan and the team at Nissan Derby provided such brilliant support throughout, especially keeping you updated during the delay.
It’s great to know that everything was clearly explained at handover and that Regan has continued to provide prompt support with your questions. We’re especially pleased to hear how happy you are with your new car.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
This company is amazing
This company is amazing. Bridie the staff member who looked after me when purchasing a new car, went above and beyond to make sure I was alright. Bridie never rushed me nor did she judge me, she made me feel like family and I was relaxed and comfortable talking to her. The service I received was brilliant, she made sure i had a drink and with the hot weather she turned her fan towards me, I can't thank Bridie enough for what she did for me. Vertu Nissan is definitely a company I would recommend, kind, honest, friendly staff.
Thankyou Bridie for everything.
26 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Good morning Yvonne,
Thank you for your wonderful feedback, it’s great to hear Bridie made you feel so comfortable and supported throughout. We’re delighted you had such a positive experience and felt so well looked after.
Kind regards,
Dean
I couldn’t fault my 2 experiences with…
I couldn’t fault my 2 experiences with Nissan. Richard Cooper was yet again amazing. There was nothing too much trouble. He guided me through all the steps and made sure I had everything. I’ll certainly be using again in the future. I don’t trust car salesmen normally but Richard is not like any other. Great support and great job 👏
8 May 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for such a brilliant review. It’s wonderful to hear both of your experiences with Nissan have been faultless. Richard will be over the moon to know his support, patience and guidance made such a difference — he really does go above and beyond, and it’s lovely to see that recognised. We’re delighted you feel confident returning in the future.
Many thanks,
Chloe
The professionalism of Regan
The professionalism of Regan, he was very helpful and answered all questions asked of him.
24 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Tez,
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that Regan provided such professional and helpful service, and that he was able to answer all your questions clearly. Your feedback is greatly appreciated, and we’ll be sure to pass on your kind words.
Kind regards,
Liza
Bridy was really helpful and positive
22 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Alex,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear that Bridy was so helpful and positive during your experience at Nissan Derby. Your kind feedback is greatly appreciated, and we’ll be sure to pass it on.
Kind regards,
Liza
Amazing customer service
Amazing customer service, everyone took their time to make sure I was happy and comfortable. Friendly staff who go the extra mile for their customers.
16 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you so much for your wonderful feedback. It’s fantastic to hear that you felt so well looked after and that the team took the time to make sure you were happy and comfortable throughout your visit. We’re proud to have such friendly staff who always go the extra mile, and your kind words mean a great deal.
Many thanks,
Chloe
Brilliant experience
Brilliant experience, the customer service was excellent. I saw Bridie who was lovely and professional.
I had a well organized test drive and brought a car. The whole process was smooth and well organized
13 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your wonderful feedback.
We’re delighted to hear that you had such a brilliant experience and that Bridie provided excellent customer service. It’s great to know she made you feel comfortable with her professional and friendly approach.
We’re also pleased that the test drive and overall process were smooth and well organised, making your purchase an enjoyable one.
Thank you again for your recommendation, and we hope you enjoy your new car.
Kind regards,
Keith
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