I had an enjoyable car-buying experience at Land Rover, Exeter. The Sales Executive was Henry Favre, - clearly a very able young man whose priority was the care of the customer . It was relaxing and... See more
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The experience was everything I hoped it would be, it was a huge thing for me to buy my Range Rover Velar, a bucket list item now ticked and John Ashman made it just perfect.
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From meeting the very helpful person on reception to driving away the service and help was professional, light hearted but outstanding. You do not have to dress in your finest Gucci gear to get a warm... See more
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Extremely pleased with our Land Rover Range Rover Sport Auto Diesel vehicle purchased from Vertu Land Rover at Matford Exeter, the service was brilliant. We were welcomed and looked after by all t... See more
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Company details
About Vertu Motors - Land Rover Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
6 Matford Way, Land Rover, Matford, EX2 8FN, Exeter, Devon, United Kingdom
- 0330 012 2306
4.6
Excellent
93 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Thank you Kai and Helen
Thank you Kai and Helen
The process was easy and lovely , the car is beautiful.
Very professional .
I would use them again .
3 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for your wonderful feedback. We’re delighted to hear that Kai and Helen made the process easy and enjoyable, and that you’re so pleased with your beautiful new car.
It’s great to know you received such professional service throughout. We truly appreciate your kind words and look forward to welcoming you back again in the future.
Kind regards,
Matthew
Bucket List
The experience was everything I hoped it would be, it was a huge thing for me to buy my Range Rover Velar, a bucket list item now ticked and John Ashman made it just perfect.
3 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for your wonderful feedback. We’re delighted to hear that purchasing your Range Rover Velar was such a special experience and that it lived up to your expectations.
It’s fantastic to know that John Ashman helped make this bucket-list purchase such a memorable one, providing the support and service needed to make everything feel perfect.
We hope you enjoy every moment with your Velar, and I’ll be sure to pass on your kind words to John.
Kind regards,
Matthew
OUTSTANDING SERVICE!
I had an enjoyable car-buying experience at Land Rover, Exeter. The Sales Executive was Henry Favre, - clearly a very able young man whose priority was the care of the customer . It was relaxing and without any negative input from either Henry or any member of their team. I purchased my first Land Rover - Range Rover Evoque and am thrilled with it. An outstanding stress free experience. Well done Land Rover, Exeter and a special thank you to Henry for guiding me through the purchase.
23 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Good afternoon Philip,
Thank you for your fantastic feedback, it’s great to hear you had such a relaxed and stress-free experience. We’re pleased Henry provided such attentive support and made the whole process enjoyable. Enjoy your new car!
Kind regards,
Dean
Very personal and professional…
Very personal and professional experience. All of the staff were attentive to detail ensuring our every comfort. It was a nice, well presented and good fun handover. My thanks in particular to Ryan Duncan and Pete Franklin. Thoroughly recommend Vertu Exeter. Well done guys.
19 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Hi Terry,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a personal and professional experience with the team at Vertu Land Rover Exeter. It’s great to know everything was so well organised and that your handover was both enjoyable and memorable.
A big thank you for recognising Ryan and Pete as well – we’ll be sure to share your kind feedback with them.
We really appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
Kerry
From meeting the very helpful person on…
From meeting the very helpful person on reception to driving away the service and help was professional, light hearted but outstanding. You do not have to dress in your finest Gucci gear to get a warm welcome from Vertu Land Rover Exeter. Special shout out to Henry, Pete and Helen, from reception to the car prep team, I just hope the after sales is as good as the initial sale.
11 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Good afternoon Mark,
Thank you for your fantastic review. It’s great to hear that you received such a warm welcome from the moment you arrived and that the whole experience felt both professional and enjoyable. Creating that relaxed, approachable atmosphere is really important to us.
Henry, Pete, and Helen will be delighted with your kind words, and we’re pleased the whole team made such a positive impression. We’re confident the aftersales service will match your experience so far, and we look forward to supporting you going forward.
Kind regards,
Dean
Just bought my latest LandRover from…
Just bought my latest LandRover from Vertu Exeter. Stuart located the car of my choice and he and the team really went out of their way to look after me. A really friendly team, will definitely be back.
12 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for your fantastic feedback. We’re delighted to hear that Stuart was able to find the perfect Land Rover for you and that he and the team took such great care of you throughout.
It’s great to know you enjoyed the friendly service, and we look forward to welcoming you back again in the future.
Kind regards,
Matthew
Won't be our last purchase with Vertu Exeter
On the off chance went to visit the showroom to see what they had. Our dealings were with Stuart and Harry. Test drove one of the evoques and left thinking about it. Went back 2 days later and spoke to Harry and said we would take it but wanted drive it home then. Not too sure if this is normal (Didnt even want the handover valet) but Harry sorted everything for us there and then (and also said to pop it in after a few months for the valet). Made payment easy, sorted the tax etc. Both Stuart and Harry were excellent and happy to indulge us with every stupid question we asked. We would absolutley go back to Vertu again these guys made the purchase a pleasure along with all the other team members who interacted with us. Your staff are a real credit to the company.
9 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Good afternoon Monique,
Thank you for your fantastic and detailed review. It’s great to hear that Stuart and Harry made such a positive impression and were able to accommodate your needs so smoothly, even arranging everything for you to drive away the same day.
Taking the time to answer all your questions and make the process easy and enjoyable really does make a difference, and we’re delighted this came across throughout your visit. Your kind words about the wider team are also very much appreciated.
We’re pleased you had such a positive experience and look forward to welcoming you back in the future.
Kind regards,
Dean
Fantastic experience
From start to finish John kept me updated on everything.
11 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Good afternoon Jason,
Thank you for your review. It’s great to hear you had a fantastic experience from start to finish, and that John kept you well updated throughout.
Kind regards,
Dean
Wonderful customer service
Wonderful customer service! John and Harrison were fantastic - very knowledgeable and not pushy in at all. I felt very looked after and will definitely return when it’s time to buy my next car. A five star service from lovely people!
9 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for your fantastic feedback. We’re delighted to hear that John and Harrison provided such knowledgeable and supportive service, and that you felt well looked after throughout your experience.
We truly appreciate your kind words and look forward to welcoming you back when it’s time for your next car.
Kind regards,
Matthew
First class service
We recently purchased a car from Vertu JLR Exeter and had a fantastic experience from start to finish.
Ryan Duncan looked after us throughout the whole process and was professional, knowledgeable and incredibly helpful every step of the way. Nothing ever seemed too much trouble, and everything was explained clearly and thoroughly, including the service plan and additional insurance options, which gave us real peace of mind.
The handover experience was particularly memorable. Ryan even came in on his day off to hand the car over to us, which we really appreciated. He made the whole occasion feel special rather than just another car purchase. One of our children didn’t even know we’d bought the car, so seeing their reaction when they got to pull the black cover off was a lovely moment that Ryan helped make possible.
The walkthrough of the car was clear, detailed and easy to follow, and we left feeling confident and excited about our new vehicle. We absolutely love the car and couldn’t be happier with our purchase.
We wouldn’t hesitate to recommend Vertu JLR Exeter, and especially Ryan Duncan, to anyone looking for a new car. Based on this experience, we’d be more than happy to return in a few years when it’s time to trade in and buy our next vehicle.
5 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Hi Emily,
Thank you so much for taking the time to leave such an incredible 5‑star review. We’re absolutely delighted to hear about your fantastic experience with Vertu Land Rover Exeter.
It’s wonderful to know that Ryan Duncan provided such professional, knowledgeable, and supportive service throughout your journey. Going the extra mile — from clearly explaining every detail to even coming in on his day off — truly reflects the level of care we strive to deliver, and we’re thrilled this made such a positive impact.
Your handover experience sounds incredibly special, and we’re so pleased Ryan helped create such a memorable moment for you and your family. The surprise reveal for your child is a brilliant touch and exactly the kind of experience we love to be part of.
We’re also delighted to hear that you felt confident and excited as you drove away in your new car, and that you’re loving it. Your kind recommendation means a great deal to the entire team, and we’ll be sure to share your wonderful feedback with Ryan.
We look forward to welcoming you back in the future when the time comes for your next vehicle. In the meantime, if you need anything at all, we’re always here to help.
Kind regards,
Liza.
This was the best hand over of a new…Hand over
This was the best hand over of a new car we have ever experienced. Genuine people who are great at their job and a pleasure to deal with.
Our contact was John Ashman
30 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for your wonderful feedback. We’re delighted to hear this was the best handover you’ve experienced. It’s great to know you found everyone genuine, professional and a pleasure to deal with. John Ashman will be thrilled to receive your kind words.
Many thanks,
Chloe
Extremely pleased with our Land Rover …
Extremely pleased with our Land Rover Range Rover Sport Auto Diesel vehicle purchased from Vertu Land Rover at Matford Exeter, the service was brilliant. We were welcomed and looked after by all the staff. Jonathan Redfern was an excellent salesman, informative and knowledgeable at his job..... loved his restored Land Rover Jeep that was displayed in the showroom, our grandson wanted us to buy it!
A lovely gesture..."Unveiling ceremonial handover cover " when we were handed the keys. Thank you, we are truly gobsmacked!!
19 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Hi Michael,
Thank you for your fantastic 5-star review! We’re delighted to hear how pleased you are with your new Range Rover Sport and the experience you had at Land Rover Exeter.
It’s wonderful to know that you were made to feel so welcome and well looked after by the whole team, and that Jonathan provided such informative and knowledgeable support throughout. The ceremonial handover sounds like a fantastic touch—we’re so pleased it made your experience even more special!
Your kind words will mean a lot to Jonathan and the wider team. Thank you again for sharing such a great experience.
Kind regards,
Kerry
On my third Range Rover from Land Rover…
On my third Range Rover from Land Rover Exeter and I genuinely cannot imagine going anywhere else. The bay experience is something else entirely and the team are consistently brilliant across the board. Stuart deserves a particular mention — he is exceptional in every sense: knowledgeable, attentive and just a pleasure to deal with from start to finish. When you find people and a place that get it right every single time, the decision makes itself. Always Landrover Vertu Exeter
22 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you so much for your continued loyalty and for taking the time to share such a fantastic review. It truly means a great deal to the whole team that you’ve chosen us for your third Range Rover – that level of trust is something we never take for granted.
We’re delighted to hear that your experiences with us have been consistently brilliant and that the handover experience stood out in particular. Creating something memorable and seamless for our customers is exactly what we strive for, so it’s wonderful to know we’re getting it right.
A special thank you as well for highlighting Stuart – we couldn’t agree more. He is a real asset to the team, and your kind words about his knowledge, attentiveness, and overall approach will mean a lot to him.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Keith
Vertu LR Exeter off-hand and unhelpful
Just had a very off-hand and unhelpful call with Vertu Land Rover Exeter. Trying to get help with electronic software failure on our Discovery Sport. This is actually the second major issue we have had with a Discovery from this dealership. They are very attentive when they want to sell you something but could not care less afterwards.
14 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KLC1505 Kind regards, Dean
Wonderful service from a team who went…
Wonderful service from a team who went above and beyond!
7 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for your kind feedback. We’re thrilled to hear that you received wonderful service from a team who went above and beyond to support you.
Your comments are greatly appreciated and will be shared with the team. We’re so pleased we could make your experience a positive one and look forward to welcoming you again in the future.
Kind regards,
Keith
Excellent service
Excellent service, good attention to detail. Handover was very smooth with a good comprehensive run through of the vehicle.
9 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Hi Carl,
Thank you for your great review. We’re delighted to hear you received excellent service and appreciated the attention to detail throughout your experience.
It’s great to know the handover was smooth and that you found the vehicle walkthrough clear and comprehensive.
We really appreciate your feedback and hope you enjoy your new vehicle.
Thank you, Danielle
Fabulous experience from start to…
Fabulous experience from start to finish. Staff superb!
8 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Dear Richard,
Thank you for your feedback. We’re delighted to hear you had a fabulous experience from start to finish and that the team made such a positive impression.
Kind regards,
Danielle
I purchased a used vehicle from Vertu…
I purchased a used vehicle from Vertu Jaguar Land Rover for approximately £33,000. Within five months and around 900 miles of normal use, an issue became apparent involving loose or improperly secured components within the wheel arch/underside area found by their own engineers.
This is not an area that would have been visible or reasonably identifiable at the point of handover. It only became apparent after use, and I raised this promptly.
Vertu have declined responsibility without providing clear evidence. The photograph relied upon does not show the relevant area at all, and despite repeated requests, no pre-delivery inspection (PDI), preparation, or handover documentation has been provided to demonstrate the condition of these components at the point of sale.
Under the Consumer Rights Act 2015, the burden is on the retailer within the first six months to demonstrate that the fault was not present at delivery. In this case, that has not been evidenced.
Instead, the approach taken has felt as though the default position is simply to attribute the issue to the customer without properly establishing the facts.
The complaint handling has been equally disappointing:
Ongoing delays and the need to repeatedly chase
Clear questions not being answered
No meaningful evidence provided
Reference to potential chargeable work before liability was established
In particular, the final response from the Client Experience Manager felt generic, dismissive, and lacking genuine engagement with the issues raised. In my view, it came across as condescending in tone, which left me feeling that my concerns had not been taken seriously. Rather than addressing the substance of the points raised, the response appeared to close the matter without properly evidencing the position.
Overall, the experience has been frustrating and undermining. What should have been a straightforward issue—either evidenced or resolved—has instead been handled in a way that felt defensive and dismissive.
The impression given is of a business that, once challenged, is more focused on rejecting responsibility than properly investigating concerns.
I approached this in good faith and would have preferred a pragmatic resolution. Unfortunately, based on this experience, I would not recommend.
1 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn
Great customer service experience from…
Great customer service experience from the team at Vertu
25 April 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Good morning Lee,
Thank you for taking the time to share your feedback. I’m really pleased to hear you had a great customer service experience with the team at Vertu.
Kind regards,
Dean
As always a great experience from start…
As always a great experience from start to finish from the Team at Vertu Exeter, Gary is extremely professional and ensures every aspect of the sales process is excellent
23 April 2026
Unprompted review
Reply from Vertu Motors - Land Rover Exeter
Thank you for your kind feedback. We’re delighted to hear that you once again had a great experience with the team at Vertu Exeter. Gary will be especially pleased to know that his professionalism and attention to detail ensured every aspect of the sales process met such a high standard. Your continued support is very much appreciated.
Kind regards,
Matthew
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