Fantastic customer service from Andrea at Honda Durham. She was very professional and competent, and I was especially grateful for her help with the ‘Honda Hub’. I couldn’t have asked for more from... See more
Company replied
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My experience with your company was the best ever. Callum who led me through my purchase was outstanding and nothing was to much trouble.everyone I spoke to were helpful in every way.would definitely... See more
Company replied
Very friendly and helpful, sorted my mobility forms etc even though I had not made definitive decision to get Honda car, nothing was of any trouble, would recommend everyone to go there.
Company replied
A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable... See more
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Company details
About Vertu Motors - Honda Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 9218
4.9
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Getting my new car was a great experience …
Getting my new car was a great experience with the best assistance from all staff, especially David
3 September 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
All of the sales team did a great job…
All of the sales team did a great job and really couldn't have done any more to make my buying experience, a great one. Even taking a demonstration vehicle for a test drive with my dog in the back. This is the 2nd vehicle that I have purchased from Stephen and both occasions were faultless and positive.
1 September 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Booked a service via a booking site…
Booked a service via a booking site noticed first year incorrect oil listed on invoice, second service done yesterday and well I won't be returning, service book not returned when picking up the car, but least least the invoice had the right oil so much for a service for your car. It's like thanks for your money and who cares if it has a warranty vertu honda durham don't go there - still waiting for my service book to be returned by the dealership
15 July 2024
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
They never learn from their mistakes
Cannot believe a manager can make excuses on excuses. Really don't use this Honda site go the extra mile to Newcastle who inturn go the Xtra mile for you Thanks for your reply but I don't hold out much hope. Durham Honda don't seem to care just rude comments.
16 April 2024
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning
I`m sorry to hear about your recent experience . After speaking with you several weeks ago , I have taken these issues up with the sales team at Durham and I’m glad you received some great service from the Vertu dealership in Newcastle.
Thanks again for your valuable feedback.
VERTU FERRYHILL AMAZING…
I recently decided to have a bigger notability car from my mini Charlotte from Vertu in Pity Me Durham was amazing from ordering to receiving my new car very professional but also a very caring person highly recommend her and Vertu in Pity Me5⭐️
19 February 2024
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
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