I was greeted by Ajay, a very friendly knowledgeable young man who personally helped me through the whole car buying experience from px to purchasing my new car. Nothing was too much trouble and I ne... See more
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Absolutely brilliant experience. Joe was such a genuine person to deal with. He was very helpful and no question was too much trouble. Nice to deal with a genuine person who is far from the sal... See more
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2nd car purchased from Honda. Staff very helpful and polite with an excellent knowledge of the vehicles we purchased. Thank you Ajay for finding me my perfect car! you was so lovely and went the ext... See more
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from start to finish my experience with Vertu has been nothing but excellent. from the get go I have never felt badgered or pushed into buying a car. Eddy was kind and listened to what i wanted and ha... See more
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Company details
About Vertu Motors - Honda Doncaster
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Thorne Road, DN2 5DX, Doncaster, South Yorkshire, United Kingdom
- 0344 659 9203
4.8
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My personal experience at Honda Vertu
I was greeted by Ajay, a very friendly knowledgeable young man who personally helped me through the whole car buying experience from px to purchasing my new car. Nothing was too much trouble and I never felt pressured to buy. He took charge of all the necessary paperwork and answered all of my questions. As a new customer I was made to feel very welcome and would definitely recommend Honda Vertu to others.
21 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Good afternoon Paul,
Thank you for your wonderful feedback. It’s fantastic to hear Ajay provided such friendly, knowledgeable and professional support throughout your car-buying journey. We’re delighted he helped guide you through your part exchange and purchase, answered all of your questions and took care of everything for you without any pressure.
It’s especially pleasing to know you felt so welcome as a new customer and that the whole experience was such a positive one. Thank you for your recommendation.
Kind regards,
Dean
Fourth car I have purchased from Vertu
Fourth car I have purchased from Vertu, always given me excellent all round customer service
21 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Thank you for your continued loyalty. We're delighted to hear this is your fourth car from Vertu and that you've consistently received excellent customer service from our team.
Many thanks,
Chloe
The staff were outstanding and…simply the best
The staff were outstanding and explained every step of the way to getting a car for my needs.
10 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Good afternoon Lorraine,
Thank you for your wonderful feedback, it’s fantastic to hear the team were so outstanding throughout your experience. We’re delighted they took the time to explain every step of the process and helped you find a car that met your needs. It’s great to know you felt supported and well informed from start to finish.
Kind regards,
Dean
Lukas in the dealership was a pleasure…
Lukas in the dealership was a pleasure to deal with & made the process as smooth as possible which was greatly appreciated by myself & my son
19 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Thank you for your review. We're delighted to hear that the process was as smooth as possible for both you and your son. Providing a straightforward and stress-free experience is always our goal, so it's great to know we achieved that for you.
Kind regards,
Matthew
Absolutely brilliant experience thank you.
Absolutely brilliant experience. Joe was such a genuine person to deal with. He was very helpful and no question was too much trouble.
Nice to deal with a genuine person who is far from the sales stereotype.
We went to a lot of different showrooms but nothing came close to the cars value for money or the relaxed experience that Vertu gave us. The also have a much better deal on my old car than I was expecting.
The option to reserve the car for 48hrs with a refundable deposit was great.it gave me time to think about it but without any pressure.
I am really happy with my car.
18 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Thank you for your fantastic feedback.
We’re delighted to hear that you had such a positive experience and that Joe provided such genuine, helpful and supportive service throughout. It’s wonderful to know that no question was too much trouble and that you appreciated his relaxed, customer-focused approach.
We’re especially pleased that you found the process pressure-free, from the refundable reservation option through to securing a great value car and a better-than-expected part exchange offer. It’s fantastic to hear that Vertu stood out from the other dealerships you visited.
Most importantly, we’re thrilled that you’re so happy with your new car. I’ll be sure to pass on your kind words to Joe and the team.
Kind regards,
Matthew
Thanks
Joe was so attentive and trustworthy. After service has been excellent. Would definitely buy from Joe again. Very professional knowledgeable and approachable.
11 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Good afternoon Kamal,
Thank you for your wonderful feedback, it’s great to hear Joe provided such attentive, trustworthy and professional service throughout your experience. We’re delighted his knowledge, approachable manner and ongoing support after the purchase have made such a positive impression. It's fantastic to know you would happily buy from Joe again.
Kind regards,
Dean
Had a great experience at Vertu Honda…
Had a great experience at Vertu Honda Doncaster. AJ our sales rep was brilliant.
Very pleasant manner and wasn’t pushy.
He was extremely helpful and dealt with everything. Thanks very much.
Nothing was any trouble for him.
13 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Good afternoon,
Thank you for your wonderful feedback, it’s great to hear you had such a positive experience at Honda Doncaster. We’re delighted AJ provided such friendly, helpful and pressure-free service throughout, making the whole process straightforward and enjoyable. It’s fantastic to know nothing was too much trouble and that he took care of everything for you.
Kind regards,
Dean
Visited the Doncaster branch last week…
Visited the Doncaster branch last week and managed to pick up my beautiful new Audi there and then! Super lovely helpful staff who could not do enough for you. Me and my dad were blown away with your service thanks so much all :)!!!!!
8 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Hi Katy,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience at Vertu Honda Doncaster and were able to drive away in your beautiful new Audi the very same day. It’s wonderful to know the team were so helpful and made the whole process enjoyable and straightforward for both you and your dad.
We really appreciate your kind feedback and hope you enjoy every mile in your new car!
Kind regards,
Kerry
Great Service
13 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Hi there,
Thank you for your fantastic 5-star review!
We're delighted to hear you received great service from the team. Your kind feedback is greatly appreciated and will be shared with everyone involved.
We hope to welcome you back again soon.
Kind regards,
Kerry
2nd car purchased from Honda
2nd car purchased from Honda. Staff very helpful and polite with an excellent knowledge of the vehicles we purchased. Thank you Ajay for finding me my perfect car! you was so lovely and went the extra mile to make me feel comfortable. Will defo return when we need an upgrade. Also a shout out to the service team ( Eileen) who are great with communication and feedback 🙌
11 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Good morning Theresa,
Thank you for your wonderful feedback and for choosing us again for your second car. It’s great to hear Ajay helped you find the perfect car and went the extra mile to make you feel comfortable throughout. We’re also delighted the team’s knowledge and support made the experience such a positive one.
A special thank you for recognising Eileen and the service team as well. It’s fantastic to hear their communication and feedback have been so helpful.
Kind regards,
Dean
Brilliant service throughout from our…
Brilliant service throughout from our sales consultant Ajay Singh (and all the staff (as usual). Our new vehicle will be perfect for our needs. Thank you!
3 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Hi Mr Pearce,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you received brilliant service throughout your experience with Honda Doncaster. It's wonderful to know that Ajay Singh and the wider team looked after you so well and helped make the process a positive and enjoyable one.
We're especially pleased that you've found a vehicle that will be perfect for your needs. Helping our customers find the right vehicle and ensuring they feel fully supported throughout their journey is exactly what we strive for.
Thank you again for your kind words and continued support. We'll be sure to pass your feedback on to Ajay and the team, who will be delighted to receive it.
We wish you many happy miles in your new vehicle.
Kind regards,
Liza.
From start to finish AJ was helpful…
From start to finish AJ was helpful with the whole choosing a new to us car experience.
He explained everything brilliantly and was a pleasure to buy from him. We will be back and will definitely recommend the branch and AJ.
Many thanks
7 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Thank you so much for your kind words! We are so happy to hear that AJ was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent from start to finish
from start to finish my experience with Vertu has been nothing but excellent. from the get go I have never felt badgered or pushed into buying a car. Eddy was kind and listened to what i wanted and has got me exactly what i want. super happy with the experience, would definitely recommend and will absolutely be using again
1 August 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Good afternoon Gemma,
Thank you for your wonderful feedback, it’s great to hear you had such an excellent experience from start to finish. We’re delighted Eddy took the time to listen to your needs and helped you find exactly what you were looking for without any pressure. It’s fantastic to know you’re so happy with both your car and the service you received. We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Dean
Well informed and not pressured into…
Well informed and not pressured into making a purchase.
22 July 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Good afternoon Stephen,
Thank you for your feedback, it’s great to hear you felt well informed throughout and appreciated the pressure-free approach. We’re delighted you had such a positive experience.
Kind regards,
Dean
The team at Honda Vertu are great
The team at Honda Vertu are great, especially Joe, who helped us find the right car. We're very pleased with the service and delighted with our new car.
25 July 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Thank you for your lovely feedback. We're delighted to hear that Joe helped you find the right car and that you're pleased with the service you received. It's fantastic to know you're enjoying your new car.
Many thanks,
Chloe
Don't take your car here if you want it repaired.
If you want your car fixing, then DON'T take it here. They are good tyre kickers, but nothing else. They have had my car twice and both times failed to even diagnose the cause of the fault, but still won't paying. Total waste of time and money.
29 July 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1TL2907 Kind regards, Matthew.
Very happy
Very happy with both my new car and the great service I received from Ajay at Vertu Motors Doncaster. The car exceeded my expectations and Ajay was brilliant. Highly recommend their friendly and professional service.
10 July 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Thank you for your wonderful feedback. We're delighted to hear that you're so happy with your new car and the service you received from Ajay. It's great to know that the car exceeded your expectations and that you found the experience friendly, professional, and enjoyable.
Many thanks,
Chloe
Felt very at ease with AJay
Felt very at ease with AJay. He was very patient showing and explaining different options
22 July 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Hi Claire,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Ajay made you feel completely at ease during your visit to Honda Doncaster.
It’s wonderful to know that he was patient, took the time to explain the different options available, and helped you feel confident throughout the process. Providing a relaxed and supportive experience is exactly what we strive for.
We’ll be sure to pass your kind words on to Ajay and the team.
Kind regards,
Liza.
Everyone was polite and helpful without…
Everyone was polite and helpful without any pressure, Ajay was a really nice man to deal with and made the whole car buying experience easy.
22 July 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Hi David,
Thank you for your fantastic 5-star review!
We’re delighted to hear everyone was polite, helpful and made the car-buying process so easy for you. It’s especially great to know Ajay’s friendly and professional approach helped make your experience such a positive one.
We’ll be sure to pass on your kind feedback to Ajay and the team.
Kind regards,
Kerry
Avoid, hard sale and don't like answering queries
Enquired about VW Passat NH19UGD and if the essential DSG gearbox services had been carried out, no proof of any such prior servicing and none done by the dealership for the gearbox. Then asked about the cambelt being done as the car is around 70k miles to be told they were hiding behind VW's updated plans to not replace until the car is 140k miles! The car is 2019 and the VW did not change this until 2023 so doesnt technically apply. As we all know, no rubber belt will last this long due to natural deterioration and asked if they would replace this alongside the water pump with me offering to pay the outright price with no promotions. They refused and became very cagey with me, kept repeating their offer ended today and then refused to extend my reservation until I could physically go and see the car on Saturday.
I had also asked for a few other clarifications that were never responded to.
Not a great advert for sales and refused for me to speak with their mechanic to get his opinion. Ajay Singh and Stuart Hill were who I spoke with today. If this is the sales service then this has a lot to say for aftersales. I would urge everyone to avoid unless you want a hefty repair bill.
If you are female and know about cars they really do not like it.
To add to this, I then received a phone call from Lee Upton twlling me he had seen my review, he spoke over me, was very rude and has no managerial weight to anything. He then allowed his staff Stuart Hill to email me again sending me info I hadnt asked for, all I asked for was my deposit back (still no confirmation this has been processed) but now I'm being borderline harassed by Vertu!
20 July 2026
Unprompted review
Reply from Vertu Motors - Honda Doncaster
Hi Sophie, Please accept my apologies for this. The vehicles is prepared in line with group standards and as per the telephone conversation, we would not change a cambelt that isn’t due.If you should wish to discuss further please do not hesitate to call on 01302 360 055. Regards Lee Upton General Manager
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