Having bought my car from abroad without a test drive or vehicle inspection the vehicle recieved was, as expected and delivered on the agreed date. Pre and post service provided iwas very professio... See more
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Location
Switch locationGeorge Eastham Avenue, Trentham Lakes, ST4 4TU Stoke-on-Trent, Staffordshire, GB
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Never felt pressured about buying the car, was allowed to look at the car inside and out without a salesman following me around. When I requested a test drive, John sorted it very quickly. After... See more
Company replied
Luke was a perfect gent , straight forward honest and well prepared , thankyou . I’d like to buy another van when your ready so give me a call
Company replied
John from Ford Stoke was fantastic and sold me my car. The service was great and communication. Highly recommend. Love my car!
Company replied
Company details
About Vertu Motors - Ford Stoke
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
George Eastham Avenue, Trentham Lakes, ST4 4TU, Stoke-on-Trent, Staffordshire, United Kingdom
- 0344 659 0046
4.9
Excellent
74 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
John from Ford Stoke was fantastic and…
John from Ford Stoke was fantastic and sold me my car. The service was great and communication. Highly recommend. Love my car!
27 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Rebecca,
Thank you for your review. It’s great to hear that John provided such fantastic service and kept communication clear throughout. We’re delighted you love your car and really appreciate your recommendation.
Kind regards,
Dean
Luke and Callam in commercials gave me…
Luke and Callam in commercials gave me great customer service made me feel at ease when buying my customer van would recommend to visit them if you want great customer service if I need another van they would be my first point of call
1 June 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for your great feedback. We’re really pleased to hear that Luke and Callam in our Commercials team provided such excellent customer service and made you feel at ease throughout your van purchase.
It’s fantastic to know they created a positive and reassuring experience for you — that’s exactly what we aim to deliver for all our customers.
We truly appreciate your recommendation and are delighted to hear we would be your first point of call for your next van. We look forward to welcoming you back in the future.
Kind regards,
Keith
Happy chaps.
Stewart duff who seemed very knowledgable about the cars in stock was great i couldnt fault him. Great service.great guy. Thanx.
28 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Alan,
Thank you for your great feedback. It’s fantastic to hear Stewart’s knowledge and approach made such a positive impression and that you received such excellent service throughout.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Irsa and Stewart are just fantastic so…
Irsa and Stewart are just fantastic so helpful and nothing is any trouble for them they are an absolute credit to the Vertu team. Thank you both so much for all your help we really appreciate it and we love the new car.
29 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Alison,
Thank you for your review. It’s wonderful to hear that Irsa and Stewart were so helpful and that nothing was too much trouble for them. Your kind words really highlight the level of care they provide, and we’re delighted you’re loving your new car.
Kind regards,
Dean
Luke was a perfect gent
Luke was a perfect gent , straight forward honest and well prepared , thankyou . I’d like to buy another van when your ready so give me a call
28 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Gregory,
Thank you for your review. It’s great to hear that Luke provided such a straightforward, honest, and well‑prepared experience — your kind words will mean a lot to him. We look forward to assisting you again when you’re ready for your next van.
Kind regards,
Dean
Great service provided
Having bought my car from abroad without a test drive or vehicle inspection the vehicle recieved was, as expected and delivered on the agreed date.
Pre and post service provided iwas very professional and honest.
Shout out to Jake at the Stoke branch your post care was exemplary well done VERTU motors
22 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hello,
Thank you for taking the time to leave your review. We are pleased to hear that your experience purchasing your vehicle from abroad, along with the sale and delivery process, went smoothly. However, we are sorry to learn of your disappointment regarding the vehicle not being supplied with foot mats. We understand that after making a significant purchase, customers rightly expect their vehicle to be presented to a high standard, and we appreciate how this may have impacted your overall impression of the experience. Your feedback has been noted and will be shared with the management team at Ford Stoke who will be in contact with yourself.
Many Thanks,
Jake Lomas
Used Car Business Manager
Toyota chr
Never felt pressured about buying the car, was allowed to look at the car inside and out without a salesman following me around.
When I requested a test drive, John sorted it very quickly.
After i decided to purchase the car the transaction was done very professional, politely and helpfully.
All paper work sorted on site, hand over of new car was excellent
12 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Peter, Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Easy sale
We went in knowing we were buying an Explorer so we were an easy sell. Everyone was helpful and friendly.
7 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that, even though you knew what you were looking for, the team still made the experience friendly and helpful throughout — that’s exactly what we aim for.
Your comments are truly appreciated.
Kind regards
Dawn
New car from Vertu. (highly recommended
after going on the web site i was contacted by a sales person from Vertu ( Irsa Sheraz
Sales Advisor ) and then we made an appointment for a test drive , Irsa was very good and knowledgeable she told us all about the car and when we got back to the garage my wife asked about a different colour she even found us one and kept us informed right up to when it was delivered to garage going the extra mile to help us.
9 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for sharing such a lovely and detailed review.
Irsa will be so pleased to hear how much you appreciated her support throughout the entire process. It’s wonderful that she was able to guide you through the test drive, answer all your questions, and even go the extra mile to find the exact colour your wife preferred. Keeping you updated right up to delivery is exactly the level of care we aim to provide, and it’s great to know it made such a positive difference to your experience.
John Taylor dealt with the purchase of…
John Taylor dealt with the purchase of my car. He was polite, friendly and nothing was too much for him. When I emailed or rang him he replied or called within half an hour. It was a pleasure to do business with him.
17 April 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Karen,
Thank you for your review. It’s lovely to hear that John looked after you so well, responding quickly and making sure nothing was too much trouble. It’s great to know he made the whole process such a pleasure.
Kind regards,
Dean
Excellent service from Ben Hardman from…
Excellent service from Ben Hardman from start to finish. Ben provided great support and guided me through buying my first EV vehicle with ease
1 May 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Simon
Thank you for your excellent feedback. We're delighted to hear that you received such great service from Ben Hardman from start to finish. It’s wonderful to know that he provided the support and guidance you needed to make buying your first EV an easy and positive experience.
Your kind words are truly appreciated and will mean a great deal to Ben and the team.
Kind regards
Dawn
Excellent service and a very personable…
Excellent service and a very personable manner from John Taylor, used car salesperson. Nothing was too much trouble and everything explained perfectly.
28 April 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon,
Thank you for your review. It’s great to hear that John provided such personable service, explaining everything clearly and going the extra mile to help. Your feedback will mean a lot to him.
Kind regards,
Dean
Excellent service from Charlie
Excellent service from Charlie, the part exchange was quick and simple and he kept me well informed along the way. Would definitely recommend.
18 April 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you very much for taking the time to leave your feedback.
We’re delighted to hear that you received excellent service from Charlie and that the part exchange process was quick, simple, and well communicated throughout. Keeping customers informed and making the experience as smooth as possible is something we place great importance on, so it’s fantastic to know this came across.
Your recommendation is greatly appreciated, and your kind comments will be shared with Charlie, who will be pleased to know his efforts made a positive difference. Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Charlie and John.
Charlie and John.
The Buying experience was second to none from start to finish. Charlie showed us what options were at the dealership for what we were looking for. When we decided on a particular car and completed the test drive left us to look over the car in more detail. All the items we picked up Charlie listed and agreed to rectify. The handover date was agreed and John dealt with my Part Ex sand sorted everything out.
15 April 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi there,
Thank you for the fantastic review. It’s great to hear how seamless your buying experience was from start to finish.
Charlie clearly took the time to walk you through all the options, helped you find the right car, and then gave you the space to look over it in detail — exactly the balance customers appreciate. It’s brilliant that everything you picked up was noted and agreed to be sorted without any fuss.
And with John handling your part‑exchange and finalising everything smoothly, it sounds like the whole process was handled with real care and professionalism. They’ll both be really pleased with your feedback.
Kind regards,
Kerry
Buying from oversea
I bought this van through photos, calls and a video, as I’m based in Northern Ireland, Steve was so helpful and made the whole process easy and straightforward, the distance never caused any bother, really impressed with how everything went. Thanks for everything Steve
9 April 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Steve made the whole process easy and straightforward for you, even with the distance between Northern Ireland and the dealership. It’s great to know that photos, calls, and video gave you the confidence you needed, and that everything went smoothly from start to finish.
Your kind words are truly appreciated — thank you again for everything.
Kind regards
Dawn
Fantastic service!
Spotted a car on the Vertu Ford Stoke website. John Taylor sent me an informative video of the Ford Focus I was interested in. It was ready and waiting for me to view the next weekend. I was happy with the part exchange that they offered me and brought the car there and then. John was very knowledgeable and a dream to deal with. I would highly recommend John and the Vertu dealership in Stoke. Thank you! 😁
13 March 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Gareth,
Thank you for taking the time to share your experience. I’m really pleased to hear how smoothly everything went — from spotting the car online to receiving John’s detailed video and having the car ready for you to view at the weekend. It’s great that you were happy with the part‑exchange offer and were able to drive away in your new Focus the same day.
John will be delighted to know you found him knowledgeable and a pleasure to deal with. Your recommendation means a lot.
Kind regards,
Dean
Reply from Vertu Motors - Ford Stoke
Thank you, Ricky, for leaving this fantastic 5‑star review.
We’re really pleased to hear you had a great experience at Ford Stoke and that the team made such a positive impression. Your feedback is very much appreciated.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Fantastic service as always from Vertu…
Fantastic service as always from Vertu at Stoke. Jack listened to what we needed and got exactly the car we wanted and met our needs and beyond.
13 March 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Sue,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you once again received outstanding service from the team at Vertu Ford Stoke. It’s wonderful to know that Jack took the time to listen to your needs and was able to find exactly the right car — and even exceed your expectations.
We really appreciate you taking the time to share your feedback and your continued trust in us.
Kind regards,
Liza
Approachable with no pressure at all
Approachable with no pressure at all. Thanks to John and the team for their time and advice.
Would certainly purchase another vehicle from them in the future, thanks again :)
4 March 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for your kind review. We're really pleased to hear that John and the team were approachable, helpful, and offered great advice without any pressure. It’s wonderful to know you’d be happy to purchase from us again in the future.
Kind regards,
Matthew
from the moment I walked in the…
from the moment I walked in the showroom I was treated very good they took to the time to talk me thru my options and to help me get a fantastic deal. They say word of mouth is good for business I shall be tell every one that will listen about the great experience at VERTU FORD!!
2 March 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for sharing your experience. From the moment you walked into the showroom, it’s fantastic to hear that you felt well looked after and supported. Taking the time to talk through your options and helping you secure a fantastic deal is exactly the level of service we aim to deliver for every customer.
Your comment about word of mouth truly means a lot — knowing that you’ll be telling others about your great experience at Vertu Ford is the highest compliment we could receive.
We’re delighted you had such a positive visit, and we hope you enjoy your new vehicle. If you ever need anything else, we’re always here to help.
Kind regards,
Matthew
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