To say that Nathan and his manager went above and beyond is an understatement. The company name might have changed, but the staff remain kind, helpful, highly professional and knowledgeable. Thanky... See more
Company replied
Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been customers of Matford Landrover for 30 + years,and have bought every model new.Now owned by Vertu Motors,the excellent service seems to continue. We had a really good experience,buying a... See more
Company replied
Friendly efficient salesman. Knew his job. Disappointed that all documents were by email. I like hard copies however the salesman printed them for us. Documents were a little confusing. I am in a whe... See more
Company replied
This is my second car I’ve bought off Vertu, the young man that assisted me throughout the whole process was fantastic. Henry Favre, thank you so much for your help, patience and knowledge. I know I... See more
Company replied
Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
291 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic sales team.
To say that Nathan and his manager went above and beyond is an understatement.
The company name might have changed, but the staff remain kind, helpful, highly professional and knowledgeable. Thankyou for a really great service.
23 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for taking the time to share your experience.
We’re absolutely delighted to hear that Nathan and his manager went above and beyond to support you — that’s exactly the level of care we aim to provide every customer. Your kind words about the team being friendly, helpful, professional, and knowledgeable are greatly appreciated.
It’s also wonderful to hear that despite any changes, the high standards of service remain consistent — something we’re very proud of.
Thank you again for your feedback and support. We look forward to welcoming you back again in the future.
Kind regards,
Keith
We have been customers of Matford…
We have been customers of Matford Landrover for 30 + years,and have bought every model new.Now owned by Vertu Motors,the excellent service seems to continue.
We had a really good experience,buying and selling,the staff were brilliant,very helpfull,polite and understanding.
The handover of our new Range Rover was by itself an experience, so personal,and exciting,everything went like clockwork.Thankyou so much staff,young and old,may you continue the experience for other customers for many years to come. Judith and Mike Corbin
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Judith and Mike,
Thank you so much for taking the time to leave such a wonderful and heartfelt 5‑star review. We’re absolutely delighted to hear about your experience.
It means a great deal to us to know that after 30+ years with Matford Land Rover, your confidence in the service has continued under Vertu Motors. Maintaining that level of trust and consistency is incredibly important to us, and we’re so pleased that your recent buying and selling experience reflected that.
It’s fantastic to hear that the team made such a positive impression by being helpful, polite and understanding throughout. We’re especially glad that the handover of your new Range Rover felt like a special and memorable experience — personal, exciting and perfectly organised just as it should be.
Your kind words and well wishes will mean so much to the entire team, both long‑standing and newer colleagues alike.
Thank you again for your loyalty and for choosing Vertu Motors. We truly appreciate your support and hope to continue providing you with excellent service for many more years to come.
Kind regards,
Liza.
Shannon at the Vertu Honda centre was brilliant
Shannon at the Vertu Honda centre in Marsh Barton in Exeter was absolutely brilliant from start to finish- friendly, trustworthy and very clear and informative. Made the process very enjoyable, and the car looked spotless when we picked it up. Great customer service!
9 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Patrick,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear about your experience.
It’s wonderful to know that Shannon provided such brilliant support from start to finish, and that her friendly, trustworthy and informative approach made the whole process so enjoyable for you. We’re also really pleased to hear that your car was presented in spotless condition on collection — that final impression is so important to us.
Your feedback on the great customer service will mean a great deal to Shannon and the wider team.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you had an easy and friendly experience with us — that’s exactly what we aim to provide for all our customers.
Your comments are truly appreciated.
Kind regards
Dawn
Thrilled with my new Mini & great service at Mini Exeter
I collected my new Mini Cooper Classic a couple of weeks ago and I am absolutely thrilled with it. This is my 4th Mini and it is quite incredible the advances in the car's drive and tech from my previous Mini. It is an absolute dream!
Special thanks to Charlotte who helped me (very patiently) explaining the options and running through every available colour to ensure that I got the perfect car for me. Charlotte kept me informed after I ordered about the status of my new car and, lucky me, it came several weeks in advance of the original date at order stage. When I picked it up, it felt very special the unveiling of my new car in the showroom, very nice touch. Again, Charlotte was super at explaining how everything works in the vehicle and setting up my app and profile etc. Reassuring me that I would never look back and want a manual again.. yes she was right. Thank you Charlotte and team at Mini Exeter!
30 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Maria,
Thank you for your wonderful and detailed review. It’s fantastic to hear how much you’re enjoying your new MINI Cooper and the noticeable improvements in both drive and technology — it sounds like a fantastic upgrade.
We’re especially pleased that Charlotte supported you so patiently throughout, from helping you choose the perfect specification to keeping you updated and making the handover feel so special. Taking the time to ensure everything is set up and clearly explained really makes a difference, and it’s great to know she delivered exactly that.
We’re delighted you had such a positive experience and that you’re loving your new MINI.
Kind regards,
Dean
This is my second car I’ve bought off…
This is my second car I’ve bought off Vertu, the young man that assisted me throughout the whole process was fantastic. Henry Favre, thank you so much for your help, patience and knowledge. I know I’ve only had the car for two days, but I love it, it was in mint condition on collection and the whole experience was brilliant, can’t thank you enough! Very professional and natural - not at all pushy or “sales oriented “. Perfect !
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Sally,
Thank you for your lovely review. It’s great to hear that Henry provided such fantastic support throughout your second purchase, with patience, knowledge, and a genuine approach that made the whole experience so positive. We’re delighted you love your new car and that it was presented in such great condition on collection.
Kind regards,
Dean
Volvo Vertu Exeter are a brilliant team…
Volvo Vertu Exeter are a brilliant team guiding you through from car selection to handover of your vehicle & provided us with detailed knowledge along the way. Thanks so much particularly to Fran & Taylor for your friendly & professional customer service; it makes all the difference to find staff who are so genuine.
13 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you so much for your wonderful feedback. We're delighted to hear that you had such a positive experience with the team at Volvo Vertu Exeter. It’s great to know you felt well guided throughout the entire journey — from selecting your car right through to handover — and that the detailed knowledge shared along the way made a difference.
A special thank you for recognising Fran and Taylor. We're so pleased to hear their friendly, professional, and genuine approach stood out to you — that level of care is exactly what we aim to provide.
Your kind words are truly appreciated.
Kind regards
Dawn
Firstly I absolutely love my car…
Firstly I absolutely love my car I get compliments all the time. Exceptional service from start to finish. Sean was amazing answering all my questions and query’s. There is absolutely no pressure or forcing you to take out products. Would definitely recommend to friends and family. Thank you :)
30 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Tommy,
Thank you for your fantastic review. It’s great to hear how much you love your car and that you’re getting so many compliments. We’re delighted that Sean provided exceptional support throughout, answering all your questions and making the experience feel relaxed and pressure‑free. Your recommendation is really appreciated.
Kind regards,
Dean
MINI Buying Experience
Thank you Sean at VERTU BMW/MINI Exeter for making my car buying experience so pleasurable and finding me my dream car.
I thought I knew what I wanted, a manual mini, but I have always been curious if an automatic would suit me better. Sean took me on a test drive and showed me all the benefits of an automatic. Sean has great empathy and lots of patience, nothing is too much trouble. There was no hard sell, pressure to buy and I received great part exchange. On collection day, feeling really anxious, Sean offered me another test drive so I was completely comfortable to drive my new car home.
If I could give more than 5 stars I would. I will be recommending Sean and VERTU BMW/MINI to everyone who wants an unparralled buying experience.
11 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your wonderful feedback. We’re absolutely delighted to hear that Sean made your car buying experience so enjoyable and helped you find your dream car.
It’s great to know that he took the time to really understand your needs, guiding you through the benefits of an automatic and ensuring you felt confident and comfortable every step of the way. His patience, empathy, and no-pressure approach are exactly what we strive to deliver.
We’re especially pleased that Sean was able to support you on collection day and help ease any nerves, making sure you were completely happy before driving away. Your kind recommendation and generous comments truly mean a great deal.
Enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Keith
Our new discovery sport
Very professional service from Kai and Helen, great handover too!
New car was presented lovely! 👍 😁
7 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Steve,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such a professional service at Vertu BMW Exeter.
It’s great to know that Kai and Helen looked after you so well, and that you enjoyed a superb handover experience. We’re especially pleased to hear how much you liked the presentation of your new car — that finishing touch really matters.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile ahead.
Kind regards,
Liza.
Very pleased with the with the whole…
Very pleased with the with the whole experience Caitlin phoned us telling us there was a good deal on a new x1 came back with a quote same day and a week later we’re driving away in our new car .vertu exeter
29 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Micky,
Thank you for your review. It’s great to hear you were pleased with the whole experience and that everything moved so quickly, from Caitlin spotting a great deal to you driving away in your new X1 just a week later. We’re delighted it all came together so smoothly.
Kind regards,
Dean
Myers was professional
Myers was professional, knowledgeable and very personable, a pleasure to deal with him. The unveiling on collection day was fun. Delighted with our countryman, thank you.
5 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu BMW Exeter.
It’s great to know that Myers was professional, knowledgeable and personable throughout, making the whole process a pleasure. We’re also pleased you enjoyed the unveiling on collection day — it’s lovely to hear that it added to the experience. Delighted to hear you’re loving your Countryman too!
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
Excellent service.
The help and guidance from Shannon Johnson was so helpful. I am delighted with the car too.
30 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Tom,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such helpful guidance from Shannon during your experience at Vertu BMW Exeter.
It’s wonderful to know that you’re delighted with your car too — that’s exactly what we love to hear. Your kind feedback will mean a great deal to Shannon and the team.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
Excellant Service
I had what can only be described as a 10 out of 10 experience at Vertu Hyundai Exeter. Dan was my point of contact from initial phone call to the day I picked up the vehicle, He is a great ambassador for the company.
I explained from the start why I was changing my car what I was looking for and what sort of deal I was looking for with my part ex.
At no point did I feel under pressure, infact when I decided the vehicle was what I wanted, I was given a slightly better offer for my part ex.
Highly recommend Vertu Hyundai Exeter and highly recommend Dan.
23 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for sharing your experience. I’m so pleased to hear Dan looked after you so well and made the whole process smooth, pressure‑free, and genuinely positive. Your recommendation means a lot.
Many thanks,
Chloe
Ben was very helpful and friendly which…
Ben was very helpful and friendly which made the experience great
30 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Alex
Thank you for your lovely feedback. We're really pleased to hear that Ben was so helpful and friendly, and that this made your experience such a great one. Your comments are truly appreciated and will be shared with him.
Kind regards
Dawn
Great service
Maurice was friendly and helpful, so I came away with a lovely new car very quickly.
30 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Rachel
Thank you for your lovely feedback. We're really pleased to hear that Maurice was friendly and helpful, and that he was able to get you into a lovely new car so quickly. Your comments are truly appreciated and will be shared with him.
Kind regards
Dawn
Vertu Motors were easy to deal with
Jacob Jarvis-Cooke who dealt with our purchase was helpful and efficient, and very patient with helping us with all the new technology.
24 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Sarah,
Thank you for your review. I’m really pleased to hear that Jacob was helpful, efficient and patient, especially when guiding you through the new technology. It’s great to know he took the time to make sure you felt confident and supported throughout your purchase.
Thank you for choosing BMW Exeter and for sharing your experience.
Kind regards,
Dean
Friendly helpful team
Friendly helpful team who made the experience a pleasure
27 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Vallance,
Thank you for your review. It’s great to hear the team were friendly and helpful, and that they made the whole experience such a pleasure.
Kind regards,
Dean
Smooth dealing throughout the purchase…
Smooth dealing throughout the purchase and a very quick & informative handover
29 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Alison
Thank you for your lovely feedback. We're really pleased to hear that everything was smooth throughout the purchase and that the handover was quick and informative. Your comments are truly appreciated.
Kind regards
Dawn
First class service
What a pleasant experience dealing with John Ashman for the purchase of our new car. He was helpful the moment we stepped into the showroom and all the way through to the date we completed the purchase of our Range Rover Sport. It was refreshing dealing with John and the team at Land Rover Exeter, excellent customer service.
1 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Claire
Thank you for your lovely feedback. We're delighted to hear that purchasing your new Range Rover Sport was such a pleasant experience. It’s wonderful to know that John Ashman looked after you so well from the moment you stepped into the showroom right through to completion.
We’re really pleased that you found John and the team at Land Rover Exeter so refreshing to deal with and that the customer service met such a high standard. Your kind words are truly appreciated.
Kind regards
Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.