I have just purchased my Ford Puma and cannot begin to thank Lee enough for making the whole experience as stress free as possible. This was my first Automatic and he took me out for a lesson and w... See more
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I had to do everything by phone as I live about 50 miles away from Hereford, but everyone I spoke to was so helpful, friendly and kind that it gave me complete confidence in the transaction. The sale... See more
Company replied
The reason my recent purchase was stress free is that I dealt with a member of the team I had previously purchased from Thomas Matthew’s was informative regards recent upgrades and gave explanation... See more
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Josh the sales guy was fair and not pushy with the sale of my Audi, knowledgeable about the car and its tech, helped setting up and explaining the new bits to me .. great customer service form him and... See more
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Company details
About Vertu Motors - Audi Hereford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Legion Way, Roman Road, HR1 1LN, Hereford, Herefordshire, United Kingdom
- 0344 659 6341
4.9
Excellent
121 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have just purchased my Ford Puma and…
I have just purchased my Ford Puma and cannot begin to thank Lee enough for making the whole experience as stress free as possible. This was my first Automatic and he took me out for a lesson and was so encouraging. Lee was easy to contact and communicated excellently throughout. I feel he went above and beyond throughout the whole process.
I would also like to mention how courteous and friendly all members of the team were who I came into contact with, especially the staff manning the telephones.
I would have no hesitation in recommending this team to my friends, in fact I have already started !!
Thankyou so much Lee and the team.
28 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you so much for your lovely review. I’m delighted to hear your Ford Puma purchase felt smooth and stress‑free, and that Lee’s support — from the automatic lesson to his great communication — made such a difference. It’s also wonderful to know the rest of the team left a positive impression. Your recommendation truly means a lot.
Many thanks,
Chloe
Audi Q5 - Josh
Josh the sales guy was fair and not pushy with the sale of my Audi, knowledgeable about the car and its tech, helped setting up and explaining the new bits to me .. great customer service form him and his colleague Stu.. thank you
25 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Dawn,
Thank you for your great feedback.
We’re delighted to hear Josh provided a fair and informative experience, and that he took the time to help you understand and set up your Audi Q5. It’s also great to know both Josh and Stu delivered such excellent customer service.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Buying a new car from Vertu Hereford
I had to do everything by phone as I live about 50 miles away from Hereford, but everyone I spoke to was so helpful, friendly and kind that it gave me complete confidence in the transaction. The sales team were unfailingly patient with my poor IT skills and the car delivery man gave up his own time to show me how the car functioned. I could not recommend this dealership more highly.
25 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hello Linda,
Thank you for your wonderful review! We’re delighted to hear that the team were so helpful and supportive throughout your purchase, even from a distance.
It’s fantastic to know they made everything easy and gave you complete confidence, and that the handover support made a real difference.
We truly appreciate your recommendation.
Kind regards,
Kerry
The service and staff were excellent
The service and staff were excellent, I travelled 1hr and 40 mins to get to them as my local dealer didn’t seem that interested in selling me a used ID Buzz, I had spoken to Scott and couple of times on the phone to say I was coming up to see the vehicle and if I liked it I would be driving it away, well he and the team made it happen, great service and staff.
22 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Andrew,
Thank you for your fantastic feedback.
We’re delighted to hear that the journey was worthwhile and that Scott and the team were able to support you in securing your ID Buzz on the day. It is great to know you felt well looked after throughout and experienced such a high level of service.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
The reason my recent purchase was…stress free
The reason my recent purchase was stress free is that I dealt with a member of the team I had previously purchased from Thomas Matthew’s was informative regards recent upgrades and gave explanations for these regards their advantages. We both my husband and I drove to experience the drive was impressed by the overall re launched VW T-Roc ‘r line. Different options were given regards purchase, and any other options that we required to make the car suitable to our needs. This is the 3rd VW vehicle we have purchased from VW Hereford.Thank you
A loyal customer
19 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Thomas was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fantastic experience from start to finish
Fantastic service from start to finish. I would highly recommend Vertu in Hereford. Krystian was amazing.
13 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your review. I’m so pleased to hear you received fantastic service throughout, and it’s great to know Krystian made such a positive impression. Your recommendation means a lot to the team in Hereford.
Many thanks,
Chloe
I love my new car
I found the staff helpful and knowledgeable and helped us decide which car was best for us. it wasn't pushy or rushed, nothing was too much and we are very happy with out "new to us" Q3 SLine sportback. thank you Ben.
4 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The member of staff (keiron) gave me…
The member of staff (keiron) gave me confidence in my ability.
Had an issue a few days after purchase and they were very helpful in sorting it out. Feel like they are approachable to ask questions.
11 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Keiron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent Customer Service
Excellent Customer Service, friendly welcoming staff. Extremely knowledgeable, not pushy and listened to what we needed. Cannot speak highly enough of Charlotte and the whole team who helped us find our new car.
10 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Clair,
Thank you for your review. It’s great to hear that you received such friendly and welcoming service, with the team taking the time to listen and support you without any pressure. Charlotte will be delighted to know she made such a positive impression, and your kind words about the whole team are really appreciated.
Kind regards,
Dean
It is always a pleasant experience…
It is always a pleasant experience dealing with the Hereford dealership. Nothing is ever too much trouble and I never feel pressured into buying something I don’t want. Charlotte especially needs a mention. She dealt both with my new car and my daughters and was kind, curteous and very knowledgeable. Thankyou.
9 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your lovely feedback. We’re delighted to hear that you consistently have a positive experience with the Hereford team and never feel under pressure.
It’s especially great to know that Charlotte provided such kind, courteous and knowledgeable support for both you and your daughter. I’ll be sure to pass on your kind words to her.
Kind regards,
Matthew
Excellent customer services
Excellent customer services, made purchasing my new car effortless.
1 June 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Miss Emery,
Thank you for your review. It’s great to hear that the customer service made purchasing your new car effortless — we really appreciate your feedback.
Kind regards,
Dean
Charlotte was exceptional throughout.
30 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon David,
Thank you for your feedback. It’s great to hear Charlotte made such a strong impression and delivered an exceptional experience throughout.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
Overall a very good experience
Overall a very good experience. Well looked after by Katlyn and Jordan. All went very smoothly. Some of the online "paper work", registering etc seemed over the top - but we made it through.
29 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Mike,
Thank you for your review. It’s great to hear that Katlyn and Jordan looked after you so well and that everything went smoothly overall. We appreciate your feedback on the online process as well.
Kind regards,
Dean
Went into Hereford Audi branch 10 days…
Went into Hereford Audi branch 10 days ago and decided i would have a new car. Well looked after.
18 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon keith, thank you for taking the time to let us know about your experience with us at Audi Hereford! It is great to know that you had a 5 star experience. Kind regards, Kerry
Purchasing my Audi Q5
From the start of my Audi Q5 purchase I experienced a very friendly and professional service. My first point of contact was Charlotte who was pleasant and friendly not pushy and talked me through the whole process and made everything simple.
My second and final point of contact was James who again was very helpful and gave me fantastic customer service. I could not recommend the team at Audi Hereford enough and well deserving of a 5 star review
21 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi,
Thank you for your fantastic feedback. I’m really pleased to hear Charlotte and James both provided such friendly and professional service and made the process clear and straightforward for you.
We really appreciate your recommendation.
Kind regards,
Danielle
Kieran was amazing he was very…
Kieran was amazing he was very knowledgeable about Amarok. We didn't even test drive and bought it, was so helpful and sorted everything for us. The truck is fantastic and I would give Kieran 10 stars.
21 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi there,
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that Kieran provided such amazing support throughout your purchase. It’s great to know his knowledge of the Amarok gave you so much confidence that you were happy to go ahead without even needing a test drive — that really speaks volumes!
We’re especially pleased that he was so helpful in getting everything sorted smoothly for you, making the whole process easy and straightforward.
And giving Kieran 10 stars is a huge compliment — your kind words will mean a great deal to him and the team. We're thrilled that you’re loving your new truck!
Kind regards
Dawn
Great customer service from Matthew at…
Great customer service from Matthew at Vertu.
Very helpful, fast and reliable.
Even give me a courtesy call the following day to check I got home safe as I travelled quite a bit to get to Hereford, also to check how the vehicle was.
Would definitely recommend.
Very reliable
16 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Chris,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Audi Hereford.
It’s wonderful to know that Matthew provided such helpful, fast and reliable service throughout. Going the extra mile with a courtesy call to check you arrived home safely really shows the level of care we aim to provide, especially when you’ve travelled a long distance. We’re also pleased to hear he followed up to ensure you were happy with your vehicle.
Your recommendation means a great deal to Matthew and the team. Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Excellent service from start to finish…
Excellent service from start to finish from Josh . Very friendly team there wouldn’t go anywhere else. Thank you
16 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Debra,
Thank you for your review. It’s great to hear you received excellent service from start to finish and that Josh and the team made such a positive impression. We really appreciate your loyalty and kind words.
Kind regards,
Dean
Amazing customer service
Amazing customer service. Ben and jame were amazing when getting me a good price and had good communication from start to finished.
28 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Nasteha,
Thank you for sharing your feedback. We’re really pleased to hear you received amazing customer service and that Ben and Jame supported you so well in securing a good price. It’s great to know communication was clear and consistent from start to finish.
Wishing you all the best with your new car.
Kind regards,
Dean
Easy to purchase
Easy to purchase , great communication with friendly and helpful sales advisors
7 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Dear Alex,
Thank you for your kind feedback. We’re delighted to hear you found the process easy and our team helpful.
Kind regards,
Danielle
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