A year ago I gave a negative review due to ongoing frustrations with delivery. I’m pleased to see that they’ve taken comments on board, the ordering, stock management and strain selection pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just had my introductory call from Shakir at the Treat it Clinic. He was very friendly and assisted me to register and book a consultation which is very soon. I struggle with technology so he patien... See more
Shakir has just called to keep me up-to-date with my ordered prescription. He is always so happy and goes above and beyond to sort out any problems. I couldn't be happier with his attention to detail.... See more
Company replied
Has really altered my life considerably. I have multiple sclerosis and am suffering from PTSD - taking medical marijuana has helped heal both mentally and physically. Could not rate this company highe... See more
Company replied
3.8
Great
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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For your own sanity and stress levels…
For your own sanity and stress levels avoid this clinic the best you can!!
I have been a patient for over a year now and can't wait to find a new clinic.
Issues
1. Slow pharmacy
2. Contact slow or cant even get through
3. Doctors give you 1 bit of info 1 month the next month they change what they say and when you mention it they say it was a different product
4. Always low on stock
5. Slow process from request of prescription
6. Out of 16 prescription Ive had from them I can say only 5 I didn't have to call about and chase
7. They are very good at losing your prescription
26 September 2025
Unprompted review
Reply from Verkind
Hello,
Thank you for your feedback. We’re very sorry for the issues you’ve experienced with delays, communication, and prescription problems. This is not the level of service we want to provide.
Please contact us directly at 0247 745 0738 so we can look into your concerns and help resolve them. We appreciate the chance to make things right and improve your experience.
Best regards,
The Treat-It Team
Sakir thank u for registering me no…
Sakir thank u for registering me no problem it was done simple steps thank u again all the best
22 September 2025
Unprompted review
Reply from Verkind
Thank you for sharing your experience with our onboarding process.
We’re delighted to hear that registering with Treat-It was smooth and supportive.
Our team will continue to guide you every step of the way as you begin your medical cannabis treatment.
Wishing you the very best on your wellness journey,
The Treat-It Team
Trick or treat!
Trick or treat feels like a more appropriate name than Treat it. Painful and inefficient from start to finish, and even the discharge letter takes up to 7 days to escape the system. It’s honestly stress-inducing.
The process of actually getting medication looks something like this:
1. Check if Treat It even lets you submit the prescription.
2. Phone the pharmacy to see if they’ve got stock.
3. Tell Treat It what stock is required.
4. Phone Treat It again to make sure they actually send the prescription.
5. Wait 4 mysterious days while nothing happens.
6. Discover the stock has run out.
7. Repeat steps 2–6 until you finally end up with the one item nobody else wants.
It feels like the admin team are doing their best in impossible conditions, but they’ve been under-resourced for so long that this endless runaround has become the accepted ‘normal’.
A system that makes even simple things painful — surely time for an overhaul!
19 September 2025
Unprompted review
Reply from Verkind
Thank you for taking the time to leave a review, we apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together.
Great clinic
Great clinic, very knowledgeable staff.
Shakir is always helpful and gets problems/issues sorted.
15 September 2025
Unprompted review
Reply from Verkind
Thank you so much for your kind words and for recognising our team. We’re delighted to hear that you’ve had a positive experience with Treat-It and that Shakir has been able to support you.
Providing knowledgeable care and resolving patient concerns quickly is very important to us, and your feedback means a lot.
Wishing you continued wellness,
The Treat-It Team
Highly recommended.
Just had a very pleasant phone call with Shakir. After a mix up with my last order, everything is now back to normal and working as it should. Thank you very much for your help, Shakir. Highly recommended company, fantastic selection at competitive prices.
8 September 2025
Unprompted review
Reply from Verkind
Thank you for taking the time to leave a review, we apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together
I’ve been with Treat-It for nearly a…
I’ve been with Treat-It for nearly a year now and I can honestly say they are amazing! The support from the team has been outstanding throughout.
A big shout-out to Shakir – he’s always happy to answer any questions and is a real credit to the team.
I’ve referred lots of friends and family to Treat-It and they’ve all had the same great experience as me.
The quality of products just keeps getting better. The medical industry can sometimes have a bad reputation, but in my experience Treat-It has been faultless.
Thank you again for all your help and support!
Nick 👍
4 September 2025
Unprompted review
Reply from Verkind
Thank you so much for your wonderful feedback and for being with Treat-It for nearly a year! We are thrilled to hear that you’ve had such a positive experience with our team and products. Shakir will be happy to know his support has made a difference.
We truly appreciate your referrals to friends and family and your kind words about our commitment to quality and care in the medical industry. Your continued trust means the world to us.
Thanks again for your support!
Completely Unacceptable – Incompetence and Neglect That’s Making Me Ill
I’ve been a patient at Treat It for 6 months and I’ve never felt more abandoned or mistreated by a healthcare provider. For a week now, their IT systems have been down, making it impossible to book a consultation, which I urgently need in order to receive my next prescription. This has left me without access to essential medication—medication I rely on for my health and well-being.
What makes this situation even more appalling is the complete lack of communication and accountability from the clinic. I’ve contacted customer service multiple times via what's app and email, as their phone number does not work and each interaction has been met with confusing, contradictory, and frankly incompetent responses. No clear timeline. No workaround. No urgency. Just vague excuses and unhelpful platitudes.
This is not just inconvenient—it’s dangerous. Being left without my medication has started to seriously affect my health, and the stress of being stonewalled by the very people who are supposed to help is making everything worse.
A healthcare provider should never leave their patients in limbo like this. If you rely on timely access to your prescription, I urge you to think twice before trusting this clinic with your care.
2 September 2025
Unprompted review
Reply from Verkind
Thank you for sharing your experience with us. We sincerely apologize for the distress and inconvenience caused by the recent IT system outage and the impact it has had on your ability to access essential medication. We understand how critical timely prescriptions are for your health and wellbeing, and we are truly sorry for the frustration this situation has caused.
Please know that we take your concerns very seriously. We are actively working to resolve the technical issues and improve our communication channels. We encourage you to reach out to us directly at support@treat-it.clinic or 0247 745 0738 so we can prioritize your case and find an immediate solution to ensure you receive your medication without further delay.
Your health and safety are our highest priority, and we appreciate your patience as we work through these challenges. Thank you for bringing this to our attention.
Shakir is a top man
Shakir is a top man. He dealt with my query promptly and supplied the answer to my satisfaction.
2 September 2025
Unprompted review
Reply from Verkind
Thank you for your kind words about Shakir! We’re glad to hear he was able to deal with your query promptly and provide an answer that met your expectations. We’ll be sure to pass on your appreciation to him.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Very helpful staff especiall shakil had…
Very helpful staff especially shakir had a very good experience thanks for your help with everything.
24 August 2025
Unprompted review
Reply from Verkind
Thank you for your kind words! We’re delighted to hear that Shakir and the team were able to provide you with a great experience. Your feedback means a lot to us, and we’re always here to help with anything you need.
Thanks again for choosing Treat-It!
Best regards,
The Treat-It Team
THE UK's Most Dreadful Cannabis Clinic
This is my final and most honest review of this tin pot clinic. All my other reviews of them have been good as when I leave an honest review they would get in touch begging me to change or delete it, but not this time!!
This clinic was great for the first 4 months but for the rest of the time they've been acting like drug dealers and not the medical professionals they claim to be. They are the most clueless, incompetent clowns I have ever had the misfortune of dealing with. They lie to you constantly and they couyldn't care less about your health or well being, all they care about is your money. I paid for a consultation on Wednesday and they didn't issue the script as they discharged me from the clinic before I had even chosen my medicine, of which they had more products out of stock than they actually had in stock, because I was annoyed with them because of the lies they told me, and they didn't like it. At the minute they refuse to refund me because of my supposed inappropriate behaviour which was me basically telling the idiot on the phone what I thought of him and his dreadful clinic. They think by discharging me they are punishing me but they're not. In fact they did me a favour because I've been wanting to be discharged for a while but they alwways made it difficult for me to do so. I'll finish this review by saying that if you value your mental health and general well being you'll be doing yourself a favour by avoiding these MORONS like the plague and finding a better clinic, a clinic that doesn't rob you like these morons have done to me. A clinic that actually cares about your health and wellbeing.
22 August 2025
Unprompted review
Reply from Verkind
Hello,
Thank you for sharing your honest feedback. We sincerely apologize that your recent experience did not meet your expectations and for any distress this has caused. Our intention is always to provide professional care and support, and we regret that you felt otherwise.
We take your concerns seriously and would appreciate the opportunity to discuss this further and work towards a resolution. Please contact us directly at 0247 745 0738 so we can better understand your experience and address your situation personally.
Your health and well-being are important to us, and we hope to have the chance to make things right.
Best regards,
The Treat-It Team
Reply from Verkind
Thank you for your kind words! We’re delighted to hear that Shakir and the team were able to provide you with a great experience. Your feedback means a lot to us, and we’re always here to help with anything you need.
Thanks again for choosing Treat-It!
Best regards,
The Treat-It Team
Very professional
Very professional, customer service and aftercare team are great, very helpful, I recommend this is the company to go with
4 August 2025
Unprompted review
Reply from Verkind
Thank you for your kind words! We’re delighted to hear that Shakir and the team were able to provide you with a great experience. Your feedback means a lot to us, and we’re always here to help with anything you need.
Thanks again for choosing Treat-It!
Best regards,
The Treat-It Team
customer service 5star's
All I have to say customer service is absolutely amazing. Especially dealing with Shakira He's absolutely a star has been there helping me through the whole way. I'm answering all my questions that I've had. He's made this experience so much more enjoyable and a lot more efficient. And to know that they have a great customer service team. Makes me very confident that I'm going to love this company and enjoying to be with them.so thank you Shakir for everything you been star.
1 August 2025
Unprompted review
Reply from Verkind
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Shakir has been such a star in supporting you throughout your experience. Our team is dedicated to providing the best service possible, and your kind words mean a great deal to us.
We look forward to continuing to support you and appreciate having you with Treat-It!
Best regards,
The Treat-It Team
Shakir from treat provided the best…
Shakir from treat it provided the best service i could ask for, really good clinic.
31 July 2025
Unprompted review
Reply from Verkind
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Shakir provided the best service you could ask for and that you think highly of our clinic. Our team is dedicated to delivering compassionate, patient-centered care, and it’s always encouraging to know our efforts make a difference.
If you ever need any further assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Very grateful for all your help I have…
Very grateful for all your help I have been dealing with shakir he's been very good and helped me with all my questions he returned my phone calls he sorted the problems and made everything fixed. Next time I call I hope I will have shakir to help me with anything I need thank you so much again Dona 🙏❤️
31 July 2025
Unprompted review
Reply from Verkind
Hi Dona,
Thank you so much for your kind words! We’re thrilled to hear that Shakir was able to return your calls promptly, answer all your questions, and resolve the issues you faced. He is a valued member of our team, and we’ll be sure to pass on your thanks to him.
Whenever you need assistance in the future, we hope to have Shakir available to support you again. Please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Great Customer Service
I have never had any problems with contacting customer service and always get a quick response, particularly via whatsapp. Shakir particularly has been really attentive and helped me with an order issue within 24 hours.
30 July 2025
Unprompted review
Reply from Verkind
Hi,
Thank you for your wonderful feedback! We’re glad to hear that our customer service team, particularly Shakir, has been attentive and quick to respond, especially through WhatsApp, which we know many find convenient. Providing timely and effective support is very important to us, and it’s great to know that it made a difference for you.
If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
The Treat-It Team
Top clinic
Great service! It was easy to get signed up and Shakir was very helpful and professional.
25 July 2025
Unprompted review
Reply from Verkind
Hi,
Thank you for sharing your experience! We’re delighted to hear that the onboarding process was easy and quick for you, and that you find our prices reasonable. We look forward to your consultation and are here to support you every step of the way.
If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
It has been a really good experience…
It has been a really good experience with Treat it, especially Shakir who often goes over and above to help.
25 July 2025
Unprompted review
Reply from Verkind
Hi,
Thank you so much for your kind words! We’re delighted to hear that your experience with Treat It has been really good, and that Shakir consistently goes above and beyond to help. Our team is dedicated to providing exceptional care and support, and it’s wonderful to know that this commitment has made a difference for you.
If you ever need anything further, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
I am extremely satisfied with the…
I am extremely satisfied with the customer service provided by this company. Whenever I had questions, I received quick responses, both over the phone and via email. The products I ordered arrived promptly and were all of high quality. The flavor of the oil in the vape is phenomenal, and the effects are truly impressive. I highly recommend this to everyone!
22 July 2025
Unprompted review
Reply from Verkind
Hi,
Thank you so much for your fantastic review! We’re thrilled to hear you’re extremely satisfied with our customer service, from quick responses to timely delivery. It’s great to know that you love the quality of our products, especially the flavor and effects of the vape oil.
We truly appreciate your recommendation and look forward to continuing to provide products that enhance your experience. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Telephone call with Shakeertanding and easy…
Very understanding and easy process,very helpful going through the process.thankyou Shakeer.
18 July 2025
Unprompted review
Reply from Verkind
Hi,
Thank you for your kind words! We’re glad to hear that the process was straightforward and that Shakir was able to provide helpful support throughout. Our team strives to make every step as smooth as possible for our patients.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
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