I placed an expensive order two weeks ago, my first time purchasing from this site. I haven't heard anything about it being dispatched since then (though they've sent me a ton of marketing emails). I'... See more
Company replied
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See what reviewers are saying
Been waiting for something like this for years. It can be so hard to find amazing sustainable brands but having them all under one roof is great for discovering new ethical products and businesses. Ve... See more
I ordered some shoes. I got a dispatch tracking link for UPS but nearly 2 weeks went by and UPS showed as still waiting to receive the parcel. I contacted Veo and asked to cancel they said I couldn’t... See more
These glasses are horrible. Poorly made, break just by placing them on the counter. Total scam. 30 day policy is ridiculous.
Company details
- Online Marketplace
- also in
- Clothing Store
- Fashion Accessories Store
- Health and Beauty Shop
- Health Food Store
- Home Goods Store
Written by the company
Veo is the largest online shopping & lifestyle platform for sustainable products. A destination for conscious consumers, and a home to over 300+ unique, independent, and high-quality ethical brands across Fashion, Beauty, Health, Food, & Home. Veo is on a mission to make sustainable shopping easy and accessible: this means no greenwashing, and no fast fashion, and no products that are produced irresponsibly. We know it can be hard to find brands that tick all the boxes. That's where Veo comes in! We do all the hard work and research for you, bringing everything together in one place. We believe that sustainable living shouldn't mean compromising on quality, choice, or personal style, so at Veo we guarantee you'll never have to!
Contact info
111 Piccadilly, Manchester, M1 2HY, Manchester, United Kingdom
- 07422 544807
- hello@veo.world
- veo.world
2.3
Poor
131 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great customer service
Review edited: got sent wrong phone case but customer service were brilliant and rectified this immediately for me. Appreciate the honesty and care with which my complaint was dealt with.
5 January 2023
Reply from Veo.
Hi Shobi,
Thank you for your feedback. I am extremely sorry to hear you had received the incorrect phone case, please be assured this has been raised with the brand directly so they can investigate this mistake with their warehouse team. One of our members of the customer service team will be in contact this morning and we will be more than happy to get this resolved for you and arrange for a new phone case to be sent out to you free of charge to compensate for this inconvenience.
I look forward to getting this resolved for you in a satisfactory manner.
Kind Regards
Danielle
Great selection of curated gifts from…
Great selection of curated gifts from lovely, small independent brands!
30 November 2022
Parcel has not been recovered but Veo Team have responded well and a refund made which I appreciate as matters in this purchase where outside their controlpr
the parcel has not arrived and has been tracked around the midlands postal depots due to incorrect post code being inserted
this is a parcel sent to my son Simon Dickason paid for by myself Mrs Miriam Dickason on the 22nd November2022.
The order no is VO637DDD878 AND THE TRACKING NO IS JH321053355GB
I understand it has been directed to Stratford upon Avon for a second time
Please can someone help to resolve this issue
Thank you Miriam Dickason
12/12/2022
22 November 2022
Great Customer Support !!
For the first time I placed an order via Veo. Items arrived in poor condition as they're sent directly by the brand I knew that it's no fault of Veo. I contacted Veo support and they got back to me very quickly. They got in touch with the brand and came up with a few options including refund and replacement, also they provided a discount code for my next purchase. My entire experience with Veo team was great, they were very helpful and responsive! Special thanks to Danielle and Sophie!
6 December 2022
Unprompted review
Great product
Great product. Super friendly staff/ customer service when I messed up my address on the order.
2 December 2022
Poor item, fantastic customer service.
Poor quality t-shirt and awful printing by the brand but excellent customer service and speedy no quibble refund, including my postage costs, from Veo.
3 December 2022
Very happy with both service and…
Very happy with both service and product; lovely to be part of the eco community, too. Excellent products on an easy to navigate site.
25 November 2022
Excellent service
2 December 2022
Good experience
30 November 2022
Excellent communication
Bought tea strainer and posh tea leaves as a present. One of the items got lost in the post. Veo were quick to respond to my enquiries and sort out a replacement. I would happily buy from them again, I would just make sure to leave lots of extra time if it's a gift.
22 October 2022
Patiently waiting
No update on my order and no record on my account despite receiving emails.
6 November 2022
Book arrived timely and in a fair…
Book arrived timely and in a fair condition. Yhank you
1 October 2022
Good Eco ethics
7 October 2022
Ordered the wrong size phone case they…
Ordered the wrong size phone case they sent a replacement before I'd even sent wrong one back. Great to deal with
1 October 2022
Excellent experience
25 September 2022
Reply from Veo.
Hi Sue
Thank you so much for taking the time to provide the feedback on your order. We are so glad you have experienced our 5* level of service! We hope to see you back soon :)
Kind Regards
Danielle
Amazing new phone case
I purchased a recycled phone cover from these guys.
So happy with quality & fot
20 September 2022
Reply from Veo.
Thank you so much for taking the time to provide the feedback on your order. We are so glad you love your phonecase! We hope to see you back soon :)
Kind Regards
Danielle
Absolutely love the bamboo toothbrush…
Absolutely love the bamboo toothbrush heads for my Sonicare toothbrush thank you - we will be ordering more!
27 September 2022
Reply from Veo.
Hi Eve
Thank you so much for taking the time to provide the feedback on your order. We are so glad you love your item! We hope to see you back soon :)
Kind Regards
Danielle
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