Venuslabel Reviews 39

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, including instances where items were not received after payment. People also expressed strong dissatisfaction with the company's response time, noting a lack of communication regarding order updates or refunds. The website itself was a source of frustration for many, with some finding it difficult to navigate or even inaccessible. Furthermore, customers consistently highlighted the inability to contact the company, citing non-functional phone numbers and unanswered emails. However, some people were satisfied with the product, describing it as lovely and of amazing quality.

What people talk about most

Order

Clients share negative opinions on order experiences, with many reporting that their items never arrived... See more

Response time

Users describe negative interactions with response times. Many customers report sending multiple emails to... See more

Product

People report ambiguous experiences with product. Many customers express significant frustration, citing... See more

Website

Consumers express strong dissatisfaction with the website, frequently labeling it as a scam. Many reviewers... See more

Customer communications

Customers consistently express frustration with contact methods. Many report that emails bounce back or... See more

Based on these reviews

Rated 1 out of 5 stars

Total disappointment. Just like every other review here, I ordered a bag as a gift for my wife and it never arrived. Order #7248 UPS tracking said it was delivered but the photo was not my residence.... See more

Rated 1 out of 5 stars

Just like numerous customers before me, I ordered several items from Venuslabel, was charged nearly $300, and then nothing.. no emails claiming my items were sent, a link to my "order" that never work... See more

Rated 1 out of 5 stars

I wouldnt give 1 star but had to so I could write the review. This is a scam DO NOT order from this website. I ordered a belt to which it never arrived, sent emails chasing, no emails received for tr... See more

Rated 1 out of 5 stars

Ditto to every other bad review....no tracking number, no response to emails...no product. Ordered 6 weeks ago. Not expecting to receive anything after reading all the other reviews. How is this allo... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total Scam

Total Scam! It’s been over a month. I’ve written multiple emails with either no response or the email bounces back.
There is no phone number to be found anywhere.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE COMPANY WHO DO NOT RESPOND

If I could give a ZERO STAR it would be appropriate. I ordered a belt from this ridiculous company and I checked the website it said that it was shipped but it has not generated a tracking number or anything which is the first sign then I contacted them by email requesting a tracking number and ETA with no response at all. They do not have a phone number. I have requested this information several times and they have not responded... this company is horrible.. do not waste your time or money. They are clearly a scam company. I will be filing a complaint with the authorities regarding their business practices.. I have learned my lesson never order from a company that you do not know...

27 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Do not order from here. This website is a SCAM. It may look like a legit site with “reviews” but it’s a front! I ordered a dress over 3 weeks ago and was provided with an order number even with the Shop app. There is still no update on my order it’s been “preparing for shipment” for the past 3 weeks. Reached out to the “company” via email and their website and I have yet to hear back it’s been over a week. I’m currently in the process of disputing the charge with my credit card company. This is not worth the headache and hassle. Just save yourself your time, money and don’t order from this fake website. I will be reporting to the BBB as everyone else should.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not Buy!

Do not Buy!! It’s been a month and I have received no response or the product. I have contacted them 4 times via their site and email and no update. Do not recommend and do not buy from them

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Never buy from this place

I bought a belt one month ago and I didn’t receive anything, the status of the order is preparing for shipment, I sent many emails and nobody answers me and clearly this company is a scam.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

The worst experience I never have…

The worst experience I never have before I make an order a month and a half. I never received a tracking order. Nothing I never received my belt please do not buy anything from this website. They are a scammers.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could put zero I would

If I could put zero I would! I placed an order on the 31st of May for a couple of items. I downloaded the app Shop to be able to track my parcel as I ordered from UK. Up until now I haven’t not received my items, in the app it still shows preparing for shipment and of course they are not responding at any of my many emails, despite claiming in their site for 24/7 customer support. Unfortunately got it very late that it’s scam!

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolute Scam

Absolute Scam. Avoid!!!

Ordered a belt 3 weeks ago, haven’t received and they are not responding to emails.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam retail website

This is a scam company, got a tracking number for the order that was via 57 track and that basically doesn’t update. Even when contacting them you don’t get a reply

3 May 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look