The team are so helpful right from first point of sales through to the engineer who does the install. A breath of fresh air compared to our previous provider!

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super efficient team with everyone that I dealt with helping quickly and effectively A very easy install process and great machine
Vending Sense go above an beyond for the company's needs. They are extremely helpful and will make sure we get what we need. I've experience their turn around to be 24 hours or less and there is alw... See more
Vending Sense were responsive to all our queries and issues. When the engineer came to install our machine, the consumables had not arrived, but the engineer went and bought us coffee beans and milk t... See more
Company replied
Company details
Written by the company
Vending Sense is transforming refreshment solutions for businesses across the UK, focusing on sustainability, food safety and employee wellbeing. Our mission is to create dynamic environments that fuel ideas, connect coworkers and nurture communities. With a proven track record of excellence, we supply businesses with sustainable equipment to power their teams, complemented by tailored workspace refreshment solutions from start to finish; from commercial coffee machines to vending machines and innovative micro markets. Our dedicated team is committed to supporting you every step of the way. Together let’s reimagine your workplace’s refreshment experience. Get in touch with us today.
Contact info
Unit 4, Maple Park, Essex Road, EN11 0EX, Hoddesdon, United Kingdom
- 020 3865 0708
- hello@vendingsense.com
- vendingsense.co.uk
Great customer service
The team are so helpful right from first point of sales through to the engineer who does the install. A breath of fresh air compared to our previous provider!
Super efficient team
Super efficient team with everyone that I dealt with helping quickly and effectively
A very easy install process and great machine
Vending Sense
Vending Sense have been responsive and very helpful. We are happy with the machine and it's super easy to use and maintain.
The engineer was really friendly and…
The engineer was really friendly and helpful.
I’ve been working with Vending Sense…
I’ve been working with Vending Sense for our office coffee and coffee machine needs, and I can’t recommend them enough. Fay, the lady I’ve been in contact with, has been absolutely fantastic. She’s incredibly helpful and always goes above and beyond to ensure our orders are accurate and delivered on time.
From coffee machines to accessories, she made sure we had everything we needed, and her customer service is top-notch. She’s always quick to respond and makes the entire process seamless. I truly appreciate the personal attention and support.
If you're looking for a reliable supplier for your office coffee needs, I highly recommend Vending Sense and definitely reach out to Fay!
Great Experience
Vending Sense go above an beyond for the company's needs. They are extremely helpful and will make sure we get what we need.
I've experience their turn around to be 24 hours or less and there is always cover if someone is away, or on annual leave. We have been with them for 4 years now and I have signed an agreement with them for a further 5 years. The relationship we have built is a good professional relationship and for me there is no need to go elsewhere.
Great experience
I had a great experience with Vending Sense.
The team was always quick to assist whenever there was a fault or I needed to adjust my order.
Excellent customer support throughout.
Perfect!
From start to finish the process was smooth and easy - really appreciate the sales, consumables and installation team who helped me from the beginning making this seamless
SRS Products Ltd
Would highly recommend Vending Sense. Excellent service from enquiry to installation. Great coffee and staff are very happy!
Faultless
I have always enjoyed our service provided by Vending Sense. They are thorough, efficient and provide a faultless service with care.
Friendly & Professional
From my first contact with Sienna at Vending Sense everything run smoothly and professionally. We received the quote quickly and the pricing was very competitive. Installation was quick and everyone was very professional. I would highly recommend this company.

Reply from Vending Sense
Coffee Machines
After looking into companies that offer coffee machine leases Vending Sense was by far the best choice. I was put in contact with Sam and he has helped us arrange for machines to be put in all 23 of our stores. Every question i have had has been answered fully. After a trial with 2 machines it was clear this was something we wanted to invest in and everything has been amazing from day 1 . The team have been in contact constantly offering any support we need and helping us choose what is best for our needs. They include many maintenance extras all in one cost and no hidden fees witch was a big selling point for us.

Reply from Vending Sense
Amazing service and product
I recently had a coffee machine in our new head office unit/warehouse space in Loughton by Vending Sense. Tara assisted and advised me all the way and was a massive help in me choosing the right product. Our staff are over the moon with the free, tasty coffee we are now providing the team, all thanks to Vending Sense.

Reply from Vending Sense

Reply from Vending Sense
100% would recommend
I would highly recommend Vendingsense for any office refreshment requirements. The rollout across the sites was smooth and they’ve been quick to provide support when needed ever since. Our staff are all very happy with the improved facilities, thank you!

Reply from Vending Sense
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I recently purchased a coffee machine from Vending Sense, and I couldn’t be happier! From start to finish, the whole experience was outstanding. The team was friendly, knowledgeable, and helped me choose the perfect machine for my needs.
The coffee machine itself is fantastic — stylish, easy to use, and produces barista-quality coffee every single time. It’s made such a difference in our workplace (and mornings are much more enjoyable now!).
Delivery was quick, setup was simple, and the aftercare support has been brilliant. It’s rare to find a company that offers both great products and excellent customer service, but Vending Sense absolutely delivers on both.
Highly recommended to anyone looking for a reliable, high-quality coffee machine and a company you can trust! ☕️

Reply from Vending Sense
5 star service
From the start when Daniel came out to show us the machine through to the install by Lee the service has been amazing all smooth running and they go the extra mile.

Reply from Vending Sense
Went above and beyond
Was really impressed with the proactive and friendly service. Moreover, I was impressed with the generosity of knowledge. I wasn't well-versed on the industry and this Account Director went above and beyond to offer quick and clear insight into the industry, and sought out the best deals for my company. Was also flexible around my busy schedule - looking forward to working with again.

Reply from Vending Sense
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







