Our Velux window lost connection to remote control. We contact Velux on line, & Mike contacted us by phone within 30 minutes. He was very helpful & reassuring & quickly idetntifed the problem. He s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have a minor issue with out rooflight, so spoke to Ian at customer service, who was really helpful and reassuring. The part needed can easily be fitted by me, so it is in the post. Was also directe... See more
Company replied
From the initial start, all the emails and photos sent, it has been wonderful, friendly staff, got everything sorted and right 1st time. I replaced my old Velux windows with updated same style, the... See more
Company replied
I was experiencing issues with my VELUX window solar powered opening and closing mechanism. VELUX went over and above my expectations of getting the fault diagnosed and rectified. The fault was fixe... See more
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Company details
Written by the company
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Contact info
Woodside Way, Glenrothes , United Kingdom
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
Excellent
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Larger Size Velux Configurations
I've been working with an architect to look at retrofitting a large window area into a sloping roof. They recommended Velux but neither option they identified suited my needs. I contacted the Velux Design Service directly and was delighted to learn that they could configure at least two options that would be far more suitable. The Velux team were very knowledgeable and have agreed to update my architect drawings with more suitable (triple) window combinations. All at no cost!
23 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Gregor,
Thank you for sharing your positive experience with our VELUX Design Service. We are thrilled to hear that our team was able to provide you with tailored solutions that better suit your needs and that you found our expertise helpful. It’s wonderful to know that we could assist in updating your architect’s drawings with more suitable window combinations, and we’re delighted that you appreciated the no-cost service.
Your feedback motivates us to continue delivering exceptional service and innovative solutions. If there’s anything else we can assist you with as you move forward with your project, please don’t hesitate to reach out.
We wish you great success with your roof window project and hope it brings plenty of daylight and comfort to your space!
Customer help & support 5*
When faced with the dilemma of a broken cord on my black out blind, I couldn't find any reference on Velux Spares web site, however, after scrolling through google, and YouTube, seemed only a bodged repair could be done, I then phoned Velux Technical, spoke with a very helpful member of staff by the name of Michele, who advised me, I could in fact buy a cord replacement set for £14 + delivery & vat. She also linked me to a How To video. Arrived ahead of scheduled date, and was an easy repair following the video instructions. So nice now a days to get so much customer help and assistance.
17 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello David
Thank you so much for your fantastic 5‑star review! 🌟
We’re delighted to hear that we could help you get your blackout blind back in perfect working order.
It’s great that Michele was able to guide you to the correct cord replacement set and share the “How To” video to support your repair. We’re also pleased to hear your order arrived earlier than expected and that the fix was nice and straightforward.
Providing helpful, reliable support is really important to us, so your feedback means a lot. If you ever need any further assistance, we’re always here to help!
Thanks again for taking the time to share your experience. 😊
Velux after sales service
I had three Velux solar powered windows and blinds fitted at my property a year ago. During some roof maintenance work one of the units failed to open. A quick call to Velux (Susan) and advised to look at 30 second magnet video. Such a simple fix and all sorted. Not only are Velux windows the best on the market but more importantly the after sales service is excellent.
24 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Darrell
Thank you for sharing your positive experience with us! We’re delighted to hear that you are satisfied with the quality of your VELUX solar-powered windows and blinds, as well as the after-sales service you received.
It’s wonderful to know that the quick fix using the 30-second magnet video resolved the issue seamlessly. We always aim to provide simple and effective solutions to ensure our customers can enjoy their VELUX products to the fullest.
Your feedback, which has been shared with Susan and her colleagues, inspires us to continue delivering excellent service and innovative products.
Placing the order for 5 blinds was…
Placing the order for 5 blinds was simple, the bracket kits had to be re-ordered but they appeared a few weeks later. Everything good and Customer Services provided two missing VAT invoices for our ISO audit by return at 17.00 hrs on a Friday evening - that's excellent service and real dedication! - Thank you Velux!
20 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Alistair,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that placing your order for the blinds was straightforward and that our Customer Service team promptly provided the missing VAT invoices for your ISO audit, even late on a Friday evening.
Your feedback motivates us to continue delivering excellent service and dedication to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Bex was very helpful
Bex was very helpful; even though I kept her waiting on the live chat. She is a credit to the company.
20 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Morning Catherine,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that Bex was able to assist you effectively and that her support left such a positive impression.
Your feedback motivates us to continue delivering the best possible experience to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I phoned VELUX for technical help with…
I phoned VELUX for technical help with an electric blind. I spoke to Alistair who was extremely helpful and patient. We were on the phone for one hour and twenty four minutes at the end of which problem solved and all working. I cannot praise Alistair enough. VELUX support is without doubt second to none. The products and support services are excellent
19 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Rod
Thank you for sharing your experience with us. We are delighted to hear about the exceptional support you received from Alisdair. It’s great to know that his patience and dedication helped resolve the issue with your electric blind, and we truly appreciate your kind words about both our products and services.
Your feedback inspires us to continue providing the highest level of support to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Mikey was very helpful and officiant
Mikey was very helpful and officiant
18 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Tom,
Thank you for your kind words and for taking the time to share your feedback! We’re thrilled to hear that Mikey was helpful and efficient in assisting you. Providing excellent service is a top priority for us, and it’s always rewarding to know when we’ve met your expectations.
Really helpful customer service team…
Really helpful customer service team helped me on two occasions with what seemed like a complicated purchase. This included sending links for installation instructions, which saved a lot of time. I felt like a valued customer and was treated in a very relaxed manner. Well done.
5 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Ellie,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our customer service team was able to assist you effectively on both occasions and that the installation instructions we provided saved you time. It’s wonderful to know that you felt valued and appreciated as a customer – that’s exactly the experience we strive to deliver.
Your feedback motivates us to continue providing excellent service, and we’re grateful for your recognition. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Velux windows and service
The velux window is easy to use and look great. The black out blind is effective at keeping out the sun. The installation was well done with the old window being removed carefully. Although the blind side controller broken slightly after the 3 years warranty, Velux were generous enough to provide a full replacement. Now thats customer service!
12 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Peter,
Thank you for your kind feedback! We’re delighted to hear that you’re enjoying your VELUX window and blackout blind. It’s wonderful to know that the installation process met your expectations and that the blind effectively keeps out the sun.
We’re especially pleased that our team could assist you with the replacement of the blind. Providing excellent customer service and ensuring your satisfaction is always our priority.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
After Sales Team
Had a great experience with the After Sales Team, a quick phone call and the Team swung into action. Having moved into a new house with a non operational Velux window the Team quickly identified the issue, forwarded videos and offered advice on a solution. Cannot fault the professional manner with which I was dealt with, nothing seemed to be any bother, the emails and phone calls from Alisdair, Billy and Sue were extremely helpful talking a novice through the whole chain disconnect and motor reset. Thanks again, much appreciated
10 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you for sharing your positive experience with our After Sales Team! We are delighted to hear that Alisdair, Billy, and Sue were able to assist you effectively and guide you through the process of resolving the issue with your VELUX window. Your kind words about their professionalism and helpfulness mean a lot to us.
We truly appreciate your feedback and are glad we could support you in getting your window operational again. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
I had to contact Velux for after sales…
I had to contact Velux for after sales advice. The person I spoke to was extremely helpful. Superb service. Thank you.
12 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello David
Thank you for your kind words and for taking the time to share your experience with us.
We are thrilled to hear that our team was able to assist you effectively and that you were satisfied with the service provided. Your feedback motivates us to continue delivering the best possible support to our customers.
5* Service from Mikey at the aftersales team
Spoke to a gentleman at the aftersales team called Mikey he was absolutely brilliant nothing was too much for him, friendly, funny & just went above and beyond for us. 5* Service, he should be recognised for this. Diolch
9 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Gwenno
Thank you so much for your wonderful 5 Star review!
We’re delighted to hear that Mikey from our Aftersales Team provided such brilliant service. It’s fantastic to know he was friendly, helpful, and went above and beyond to support you. We truly appreciate you taking the time to share your experience — feedback like this means a lot to us.
We’ll make sure Mikey is recognised for his outstanding service.
We look forward to helping you again in the future.
Thanks to Lucy
Thanks to Lucy, I was able to get a KIG 300 gateway connected to my window without having the original remote control. Following the app instructions is useless because it does not give you an option "CLICK HERE IF YOU DO NOT HAVE THE ORIGINAL REMOTE". Then it should walk you through the basic remote set up like Lucy told me. It was a waste of her time and mine. I am grateful to her for stopping me from throwing a chair out of my window but not grateful to Velux for their poor app instructions!
6 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you for sharing your feedback with us. We are pleased to hear that Lucy was able to assist you in successfully connecting your KIG 300 gateway to your window without the original remote control. Your kind words about her support mean a lot to us.
We sincerely regret that the app instructions did not meet your expectations and caused frustration. Your feedback is invaluable, and we will take it into account as we continuously work to improve our user guidance and ensure a smoother experience for our customers.
If you encounter any further challenges or need additional assistance, please don’t hesitate to reach out to us
Great service!
Swift responses and constructive solutions - very impressed
6 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you for your kind words and positive feedback! We are thrilled to hear that you were impressed with our swift responses and constructive solutions. Your satisfaction is our top priority, and it’s wonderful to know that we could meet your expectations.
Please let us know if there is anything else we can help you with.
Absolutely fabulous telephone…
Absolutely fabulous telephone assistance...really professional.
5 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Patrick
Thank you so much for your 5‑star review!
We’re delighted to hear that you received absolutely fabulous and professional telephone assistance. Providing a great experience is very important to us, and feedback like yours truly means a lot to the team.
Great service!
Spoke at length with Daniel from the technical team. Top bloke!
4 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Peter
We're delighted to hear you received great service.
It’s fantastic that Daniel from our technical team was able to support you so thoroughly — we have passed your kind words on to him.
Thanks again for taking the time to share your feedback!
Brilliant & instant help
Dalton was brilliant. He identified the manual I needed just from me describing the item, & sent it almost instantly. He also asked if I had a specific question while I was on the phone. He answered the query I had too. Fantastic.
3 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you so much for your wonderful review!
We’re delighted to hear that Dalton was able to quickly identify the manual you needed and answer your query on the spot. Providing fast, helpful support is exactly what we aim for, and it’s great to know he made the process smooth and hassle‑free for you.
Thanks again for taking the time to share your experience — we truly appreciate it!
Wonderful help & support provided today…
Wonderful help & support provided today (2nd March 2026) by Lucy
2 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you for your kind words and for taking the time to share your experience with us. We are thrilled to hear that Lucy provided you with wonderful help and support. Your feedback means a lot to us, and it motivates us to continue delivering excellent service to all our customers.
Just had amazing customer service from…
Just had amazing customer service from Dalton in Kirkcaldy. We had a missing rain sensor, Dalton ordered us a new one and sent installation video and pdf. Thank you so much, very satisfied customer. Thanks Charlotte
26 February 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Charlotte
Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Dalton was able to assist you effectively by arranging the replacement rain sensor and providing the installation video and PDF.
Your satisfaction is our top priority, and it’s wonderful to know that we could meet your expectations. We will make sure to pass along your compliments to Dalton, as feedback like yours motivates us to continue delivering excellent service.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Logan the adviser on the phone was very…
Logan the adviser on the phone was very knowledgable and helpful, even sending out a video of how to replace the part. Well done.
26 February 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Daryl
Thank you for your kind feedback! We are delighted to hear that Logan was able to assist you effectively and that the video provided was helpful in replacing the part. Your satisfaction is our priority, and it’s wonderful to know that our efforts have made a positive impact.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
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