Velthentic Reviews 454

Fast Delivery. Customer Service, Emma Wenzel is very prompt with response.

They have a nice looking website that suggest that the garments are quality ...but

What arrives is barely Kmart quality...... Also ridiculously undersized.
XXL fits like an M..... unwearable.

Lets see how the money back guarantee goes...:(

Chased failed delivery and was told it was lost and another one was being expedited. Had to chase that one as well! Both deliveries failed to arrive and had to ask for refund.
Refund arrived but they wouldn’t refund postage! Avoid

I ordered 3 XL wool sweaters for my husband from Velthentic. Sweaters arrived on time. They were high quality thin wool sweaters. But XL were too small for him. I requested exchange to 2XL sizes from Velthentic. They were very good answering right away. They said there is no need to return the XL ones. If I pay for the shipping they are willing to send the 2XL sizes without and other change. I appreciate their handling the matter so smoothly and promptly.

I love these sox. Having previously had many types of ‘invisible sox’ and not found a type which I liked, I have been surprised that these are great.
They stay in place and are comfortable and cool. They was well and retain their shape.
Love em

I have an amazing experience with the costumer service representative Emma. My order was lost and they send me another and I was happy to pay the shipping, however I received the different item. Once I communicated with Emma, I received the right product in the end. I'm giving only 3 stars even I loved the outstanding costumer service due to product quality is not as I aspected.

Highly recommend. I ordered the size I thought would fit me but I needed one size up. They immediately sent me the right size and I made someone happy with the one that did not fit me. The "fur" is high quality and the classic fit is made to last for a long time. I will also say that their MEN underwear are a delight to wear. Thank you@!

I've had a great experience with this store so far. The quality of their socks is impressive and the delivery is always quick, usually arriving within a week.

It took five weeks for sweater to arrive. I ordered an XL but I could tell just by looking at it that it was way too small. I couldn't confirm the actual size because there were no tags at all on the sweater. Fabric was very chintzy and there was a hole the size of a dime on one of the sleeves.

Customer service was a joke. After finally getting in touch with a representative, she said in order to get a refund I had to pay the shipping cost to return the thing. If I'd done this then I would've gotten about 20 percent of my money back. It wasn't even worth it.

A terrible experience all the way around.

In my opinion, my experience with Velthentic was extremely disappointing from start to finish.

I ordered a few pairs of underwear, and the sizing was completely off they were entirely too small despite following the size guide. On top of that, the quality did not meet expectations. The material felt cheap and not nearly as advertised.

What really frustrated me was the so called “risk-free” shopping and 30-day money-back guarantee. While technically they do offer returns, the catch is that you have to pay to ship the items back to China which costs around $30–$40. At that point, you’re practically losing the refund anyway. That’s not what most people would consider risk-free.

Almost immediately, they offered me 15% back to keep the items. When I declined, they increased the offer up to 50% but that’s before taxes and original shipping costs. It feels like they expect customers to settle instead of actually honoring a straightforward refund policy.

Overall, the process was a hassle and left me feeling like customer satisfaction isn’t a priority. I would not recommend spending your time or money here.

size was inaccurate, return policy is I pay to mail it back to China. not cool. just jammed me for the 80 sweater. STAY AWAY

Love the socks they don’t slip under your feet when walking and the company were in touch a lot regarding delivery obviously from abroad.

Clothes from them are great value and love the quality delivery is really good too

Received my order last week. Very comfortable. Quality craftsmanship and materials. 10/10 recommend.

I was unhappy with the items I received, and tried to return them. They kept trying to give me discounts in order not to return the items…but then said that I could return it at my expense….to China! Beware!

Very satisfied, I would like to say thank you very much for the good service, can definitely recommend

I see a lot of negative reviews but my experience was excellent. My items arrived quickly and were exactly as I had expected. I ordered two sweaters and while both were the same size on the label, one seemed to fit much larger and looser. I emailed customer service and they replied immediately, offering me a replacement for the one that was too large, which was shipped immediately. I am very happy with both the product and the customer service.

Really love Velthentic, sometimes my parcels took longer than expected but the quality is right

Another Chinese drop shop scam site, don’t expect your items to resemble the website!

Fabulous product, exquisite luxurious fabric and perfect design. The warmest lighted gloves I’ve ever worn. Good price, and excellent customer service service