Velour Garments Reviews 

2,190
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 655 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, noting that the fabrics feel premium, thick, and very comfortable for everyday wear. People also love the fast delivery times, mentioning that packages arrive quickly and without any trouble across various international locations. Though some customers noted issues with sizing and fit, finding that certain items run small or do not match the provided size chart. A few other people also felt that shipping costs can sometimes be quite expensive, and managing returns can be a bit complicated.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing quality of the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the premium feel and sturdy, heavy... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting the remarkably fast... See more

Order

Consumers express mixed feelings regarding their ordering experiences. While many reviewers report smooth... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are divided. Many customers feel the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really liked the 1000 GSM Hoodie, beautiful petroleum color, very thick, very soft in the inside and outside; I tried it on and it fits very well, long arms. I would recommend it if someone is l... See more

Company replied

Rated 4 out of 5 stars

Everything about the product itself is good, the stitching and materials are very good for the price. The delivery was quick, it took around a week for it to arrive, and the shipping was easy to track... See more

Company replied

Rated 4 out of 5 stars

Only thing to mention. The shipment was a little weird, because it said it would arrive a certain date, and it didn't, but also, i didn't really believe it would, so I knew it would only arrive on the... See more

Company replied

Rated 5 out of 5 stars

Have bought multiple items from Velour Garments and honestly, was surprised by the quality. It's very good for the price and will definitely keep coming back for more. Additionally, they have great cu... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Highest quality cut and sewn garments, handcrafted and sustainably made by textile artisans in Barcelona, Spain.

Handmade in Spain

Written by the company

Each and every garment is crafted individually by textile artisans in-house to ensure its traceability and high quality standards.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(2,190)

746 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

I’m really impressed with my Velour Garments t shirts. The fit is exactly what I was hoping for, and the measurements on the website were completely accurate, which made ordering super easy. The quality is amazing, the fabric feels premium, soft, and very comfortable to wear. The colors also look great in person, and I especially love the neckline and the overall fit of the shirts. They sit perfectly without feeling too tight or too loose.

Totally recommend them if you’re looking for high quality tees with a great fit. I bought 6 items and will be buying more again!

4 May 2026
Velour Garments logo

Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 2 out of 5 stars

Bad experience

“I genuinely like the clothes — the quality and aesthetic are there, and I’ve bought from them before. But my most recent order (anthracite carpenter pants, size L, order #VG133064) arrived 5 cm shorter than the length stated in their own size guide, well outside the tolerance they acknowledge for handmade pieces. The fit was completely off.
I reached out via Instagram and followed up by email (thijswillem@hotmailDOMcom) to request an exchange. Two months later, not a single reply. For a brand at this price point, that’s simply not good enough.”

16 May 2026
Unprompted review
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Reply from Velour Garments

We’re very sorry to hear about your experience and sincerely apologize for the lack of response.

This is clearly not the level of communication or service we aim to provide. We appreciate you bringing this to our attention and also thank you for your continued support and kind words regarding the quality and aesthetic of our garments.

As our pieces are handmade, slight variations can occur, but a 5 cm difference compared to the size guide is something we would definitely like to review properly.

Please contact us again at support@velourgarments.com referencing your order number (#VG133064), and we will personally look into the situation and help you find a solution as soon as possible.

Rated 1 out of 5 stars

Crazy shipping fees

Hoodie didn’t fit as expected so I thought I’d return it for a now hoodie. At first I thought the shipping fee was quite expensive. But paying almost of the entire hoodie in shipping fees overall is crazy.

I guess that’s their policy but honestly seems so unreasonable… especially when every other brand provide free returns you just assume you can try the fit and order a different size if necessary. I guess just not this brand…

27 April 2026
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Reply from Velour Garments

We’re sorry to hear that your experience did not meet your expectations.

We completely understand that international return costs can feel frustrating, especially for exchanges related to sizing. Unfortunately, return shipping rates are determined by external carriers and can sometimes be significantly higher than the original outbound shipping cost.

That being said, we always try to be as transparent as possible regarding our return policy before purchase, and our team remains available to help customers with sizing guidance beforehand whenever needed.

We truly appreciate your feedback and will continue working to improve the overall customer experience.

Rated 5 out of 5 stars

Amazing work!

Amazing work!

I received a pair of pants that unfortunately didn’t fit, and there was also a flaw in the stitching.

Before sending them back, I contacted customer support and got in touch with Sunny. Not only did he reply within the promised timeframe of one day — he often responded 2–3 times per day during our conversation.

Sunny offered me a full refund and even covered the return shipping costs due to the flaw in the item.

Truly great customer service!

Somebody give Sunny a raise!

15 May 2026
Unprompted review
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

Great quality

Great quality, nice customer service! Highly recommend it meets the expectations!

14 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 4 out of 5 stars

Ordered knitwear however the sizing was…

Ordered knitwear however the sizing was off. Customer service representative has been great in helping me with replacement order.

29 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

First time ordering from em n i was…

First time ordering from em n i was really surprised with the team support they helped me a lot with a size measurement n other stuff i ve got the 750 gsm hoodie n its perfect in everything

24 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

Good quality garments with strong potential

We recently ordered several samples from Velour Garments, including the 450 GSM Bone White hoodie, 300 GSM Neutral Gray T-shirt, 1000 GSM Vintage Gray Double Hoodie, 450 GSM Anthracite crewneck, and 450 GSM Ecru straight-leg pants.

Overall, the quality of the garments is very good. The fabrics feel premium, the weight is strong, and the fit and structure are suitable for a serious streetwear brand. The heavyweight pieces especially have a solid and high-quality feel, which is exactly what we were looking for when testing samples.

One point of feedback is that the inner lining of the 450 GSM hoodie started coming off slightly. In our opinion, it would be a strong improvement if the items were sold pre-washed or pre-treated, as this could help prevent this issue and make the garments even more production-ready for brands.

Aside from that, we are happy with the overall quality, service, and product potential. Velour Garments offers strong blanks for brands that care about fabric weight, structure, and premium presentation. We would recommend them and look forward to seeing how they continue improving their products.

24 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

The best

The best! Best quality and product

20 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 2 out of 5 stars

The shipping was so bad it takes 5 more…

The shipping was so bad it takes 5 more days after expected day instead of ship to only home it could be good choice to ship to near package store like packeta and ups had no option like that and it was really hard cuz they said no exact time to ship only saying end of the day and ended up shipping at morning which is kinda irresponsible. So could be good choice to have a option to choose shipping companies too

22 April 2026
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Reply from Velour Garments

Hello Turbud,

We are sorry about your bad experience with the shipment process.
Sometimes packages get delayed without cause, and we don't have any control over them.

We hope the next time everything goes smoothly.

We will take into account your feedback.

Kind regards,

Velour Garments.

Rated 5 out of 5 stars

Top quality!

21 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 2 out of 5 stars

Return scam

The jeans did not meet expectations. They were too short and too wide at the waist. If you are over 190 cm, there are no options that fit properly.

Additionally, I paid €109 but only received €90 in refund, which seems unreasonable.

Wouldnt recommend.

16 April 2026
Unprompted review
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Reply from Velour Garments

Hello Frederik,

We answered your email explaining that the refund was placed wrongly, and we have already refunded the remaining amount.

Kind regards,

Velour Garments

Rated 5 out of 5 stars

The delivery was fast

The delivery was fast, the quality of products was good, and it was overall an easy process

21 April 2026
Velour Garments logo

Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

Better and better

The quality of the product is amazing, the shipping was suprisingly quick

17 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

Rated 5 out of 5 stars

Nice hoodies

Nice hoodies! Fits perfect

20 April 2026
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Reply from Velour Garments

Thank you so much for the support and kind words! It does help us keep improving.

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