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1.3
108 reviews
Replied to 37% of negative reviews
Typically takes over 1 month to reply
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This is the epic worst level I have ever seen! Why does it still exist? Zara is short of money or something? They won’t deliver the package to the address you gave, they will always send it to the pickup station instead of. And it always be days late. Can someone bury this company for good!
This company is the worst!!!! Ordered from Zara store only because It urgent and I couldn’t make it to the store. Delivery should be October 28th.which was last Tuesday. No delivery or update till now. I can’t call them. There’s no email or notice about my order and I literally missed the event I shopped for because of these unprofessional company.
Writing a formal report to Zara to not use this company.
They are literal trash!! Avoid them !!
Reply from Veloce
Dear Kik,
We are incredibly sorry that you missed your event because your package didn't arrive on time. That is absolutely not acceptable, especially when you ordered for urgent delivery. We apologize for the lack of updates and the frustration this caused.
We want to investigate what went wrong with this delivery. Please email us at kundendienst@veloce.at.
Best regards, the Veloce Team
The worst ever! They have no idea about any of the possible information concerning the package!!! And whatever ot is the problem, they say it is not their departement. And then they transfer you to a another service that never pick up the phone!
DO NOT USE THEM AS A SERVICE!!!!!!
This is THE WORST delivery service ever. Even Austrian post is better!!! I have problems every time! Is there any chance at all to not receive packages via this awful service?
I’ve had a bad experience with this delivery service. The first time, even though I was home, they didn’t ring the bell and left my package in a drop-off box near my building instead of delivering it to my door. Another time, the delivery person rang the bell just to say they had put the package in the mailbox, even though I was home and they should have brought it upstairs. Also, my latest package has been marked as "out for delivery" for 3 days, but I still haven’t received it.
Reply from Veloce
Dear Niloufar Sabet,
We sincerely apologize for the poor service you experienced. Drivers not ringing the bell or refusing to bring packages to your door when you are home is unacceptable and does not meet our standards.
We are also sorry for the delay regarding your last package. We take your feedback seriously to improve our driver training.
Best regards, the Veloce Team
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