Velo-Store Reviews 88

Price, Stock, Delivery, Timeliness

Quick delivery. Good product.

Great price. Received in a timely manner, though international shipping was expensive. Would highly recommend if local!

Very fast shipping all the way to California. Incredible discount on a very in demand pair of gravel shoes. I’m thrilled and will definitely be coming back

product arrived undamaged and as much better than advertised. shipping time was fast this was shipped from France and shipped via Fed-ex standard shipping and arrived in a week.

Love the product and it came in sooner than I thought it would considering it shipped internationally.

Good communication- shipping was affordable and product was packed perfectly.

Sent wrong item
Filled out return
I need a new helmet and it’s been 3 days and I can’t get the right helmet until I return the wrong one you sent me
Horrible

Received new 2026 MET Trenta 3K Carbon MIPS helmet. It took some time to get it, but this was expected since it was coming from France. The price point made it worth the wait. Will definitely do more business with Velostore.

I am amazed by how unsatisfactory your reply is. You are unable to tell me what the model of the hub is. Your listing does not tell what the model of the hub is. The receipt does not tell me what the model of the hub is. How can your company function with that level of incompetence?

I wrote to you several hours after the order was placed in an attempt to allow you to stop the shipment if it was not the correct item. Apparently though, the shipping department is well run, and works efficiently. It’s too bad that the rest of the company is not on the same level.

I will open the package when it arrives because it may be what I ordered. If it isn’t, then I will return it. I cannot understand why you don’t know what you are selling. If the photograph in your listing could have been taken from a better angle I could have known what hub it was, but since the left side of the hub is not visible, it could be a CS-RF3 or it could be a CS-RK3. It is impossible for me to tell.

Furthermore, when I shopped online for the CS-RF3 hub, your listing appeared with a price of $127. However when I added the item to my cart the price went up to $143.61. I looked at your listing today, and the price has dropped to $118.27. So I appear to have paid $25.34 more for it than what you are selling it for today, and $16.61 more for it than it was advertised for on the day that I bought it. I think that you ought to refund me at least $16.61 to match the price that it was advertised for on the day that I bought it. I’d be more pleased if you gave me a $25.34 refund to give me the current price that it is listed at today.

I don’t dislike you or your company, but I hope that you will look seriously at the points that I have raised in this email, and take steps to improve what you do. You’ve obviously done a lot of work to create your business, but unless you can address the kinds of concerns that I have pointed out to you, you will not have any repeat customers. Depending upon how you handle this transaction for me, I will either be a customer again in the future, or I will never deal with you again. We all make mistakes. The question is, what do we do after we have made a mistake?

Post script: Velo-store refunded me 20 euros. It was a nice gesture, and I do appreciate it. They have not explained how they managed to list the hub without saying exactly what model it was, or how it is that were not able to tell me what model they shipped. It has all turned out well in the end. Velo-store is not a scam, and I will do business with them again--cautiously. I hope that they will become more transparent about the fact that their prices are in a constant state of flux. I hope that they be more diligent about including all important information and specifications in their listings.

Nice experience

Everything was as advertised, I got what I ordered promptly.

Great communication during the delivery process.

Great product, I purchased as a gift for me husband and he was surprised in how light the pedals are, the good instructions about how to ensamble and connect to the bikes computer.

I highly recommend this product.

Placed my order and it was supposed to be delivered before Christmas…..it did not arrive yet and it is 12/25/25.

Ordered child’s bike in November for latest given delivery of the 6th of December. Bike was not in stock, ask for refund and none given, shipped then after multiple customer enquires, blocked in French postal shipping over 30 days later and still no progress, disappointed child for Christmas, do not rely on dates given or customer service to resolve.

My order was on time and exactly what I was expecting.

Item was wrong size. Shipping was expensive and returns are not free

It has been almost a month, and I still have not received my item. I live in the USA, and FedEx said that have tried to contact Velo multiple times with no response to try to get my package cleared my customs. Please do yourself a factor and purchase through a more reputable vendor. I now just want my money back.

The color of bike saddle bag matched perfectly with the picture on the website.