This place is legit. I've won and cashed out multiple times for amounts big and small. Their selection of game selection is nice and they have lots of freebies. I would have given 5 stars but their re... See more
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The bonuses at this online casino look fairly generous when you first sign up but the wagering requirements are pure ridiculous and basically impossible to clear. I managed a decent wee win on the slo... See more
I topped up my account here thinking the exchange rate they advertised was spot on but they ended up charging me a sneaky extra fee on top and the rate was far worse than promised. Proper disappointed... See more
The search function works better than I expected. I can enter part of a game provider or theme and still get useful suggestions without remembering the exact title.
Company details
Written by the company
Nouveau Casino TOP avec Retraits Instantanés | WelleBet
Contact info
France
- velluxrush.site
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Changed my deposit limit but the system…
Changed my deposit limit but the system kept letting me deposit more for several hours. Support explained it syncs across their servers but that's their problem not mine.
I claimed cashback and it arrived at 60…
I claimed cashback and it arrived at 60 percent of what the promotion clearly stated. They blamed my account status but never explained what that has to do with it.
The signup flow showed one set of bonus…
The signup flow showed one set of bonus rules on the confirmation page and another in my email tbh. Nobody in live chat could clarify which terms actually applied to my account.
The account history page is completely…
The account history page is completely unreliable. I can see some deposits but not others, and when I filter by date it shows the wrong transactions. Made it impossible to track what I actually spent.
Contacted support Saturday afternoon…
Contacted support Saturday afternoon about a payment issue. The queue said 20 minutes but it was actually closer to an hour and a half. By then I'd lost interest in sorting it out.
The withdrawal page said one thing
The withdrawal page said one thing, the payment method showed something different. Two timelines for the same transaction. Closed it and didn't bother.
Requested a payout and got told it was…
Requested a payout and got told it was processing. Then noticed it came through in two chunks on different days. Nothing in the terms mentioned this would happen.
Tried to complete account verification…
Tried to complete account verification and uploaded my ID. Few days pass and they're requesting the identical document once more. No notification explaining what went wrong with the first attempt.
Sent money in on Sunday and it still…
Sent money in on Sunday and it still hasnt reflected in my account a couple of days later. Support kept redirecting me between different pages instead of actually looking into what happened.
Had to verify my identity twice within…
Had to verify my identity twice within a fortnight. First time they said the image was unclear, second time same request came through. Felt like they lost track of what I'd already given them.
Withdrew 200 and it split automatically…
Withdrew 200 and it split automatically into smaller amounts. Live chat couldn't explain the logic behind the split when I asked. Just kept saying it was their standard process.
Was in the middle of a game and the app…
Was in the middle of a game and the app logged me out. Came back couple of days later and the same thing happened. Getting frustrating.
After my second coffee
After my second coffee, Autoplay stopped, balance updated, round history did not and yes, I checked the history
at 1am I opened email thread #59009
at 1am I opened email thread #59009; chat closed at Fri 22:42 while I typed the payout details. Email update turned the bonus screen into guesswork after 10 minutes.
Friday evening
Friday evening: I set a time-out, yet the casino cashier accepted another deposit
For a German casino account
For a German casino account, Two agents gave two answers about the same casino withdrawal
again.
again.. Verification list was empty until I requested a €70 cashout same story today
German account
German account, English site, still Cashback showed 45 € then the cashier page listed zero cashback no clear reason given
same account
same account, same day: I cancelled one cashout and the balance update arrived two hours late not exactly helpful
after work
after work: The casino promo expiry was hidden under a tiny info icon not the answer I needed
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