Amazing, incredible company! I have several products from this company and every single one is just perfect. The way this company styles their product, the fabrics they use, the way every single det... See more
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I purchased 3 pants from this company within last 4 months. Since I live in California, I worried about the shipping time when I ordered for the first time. But my orders arrived within 10 working... See more
Company replied
What a lovely company with great customer service and still reasonable prices for such quality products. Never worry wearing Velasca! Fast shipping, great sales! Thank you!
The customer service and response time is always amazing. And I feel like people don't talk about your clothing enough. We all know about the quality of your shoes which is in my opinion top tier. But... See more
Company replied
Company details
- Shoe Store
- also in
- Clothing Store
Written by the company
We create refined footwear and clothing that represents the expression of finest Italian craftsmanship. Every detail tells the story of our love for timeless style, through which you can see and sense authentic Italian feeling. Our first love was shoes. We started off looking for shoes for ourselves - in search of both beauty and quality - so we headed straight to the artisans in Montegranaro, Le Marche, Italy’s oldest shoemaking district. Enamored by Italian craftsmanship, we expanded our collection. We went deep into researching the origins behind every new piece: where the tradition began, where to find the relevant expert craftspeople. And we found them - all over Italy. That’s where our clothing collection began.
Contact info
Via San Martino 14, 20122, Milano, Italy
- +390230457307
- ciao@velasca.com
- velasca.com
4.5
Excellent
7K reviews
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Reply from Velasca
Ciao Craig,
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
If you want some of the finest crafted product, go no further than
If you want some of the finest crafted footwear I have ever experiencedand customer service that goes above and beyond in every interaction this is the company for you. I’ve been so impressed with all aspects of this company. I can’t wait to buy more product from them.
17 June 2026
Reply from Velasca
Ciao James, thank you for shopping with us! Every order is important and handled with care. We hope you fully enjoy your new item and your experience with Velasca. Warm regards from the entire Velasca team
The shoes are wonderfully made and fit…
The shoes are wonderfully made and fit just right.
18 June 2026
Reply from Velasca
Ciao Maradee
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
Exchange Not Recommended
I liked the original shoes I received; however, I had to return them due to size. The return process is nice and easy, but it does take awhile. The shoes had to be sent back and inspected before new ones were shipped. Once I received the new shoes they were not packaged as well as the ones I sent back. They also did not look as nice, did not have the paper stuffed in them to hold their shape, and one pair had a bad smell to them. I understand having to send back the originals in the same condition I received them in, but then I expect to receive new ones in the same condition. These seem to be previously returned and sent back out as they were delivered from the US and not from Italy like the original pair. I would recommend not doing an exchange. I would return the originals and place a new order online. This would ensure new and would be a lot quicker.
17 June 2026
Reply from Velasca
Hello Mark,
Thank you for taking the time to share such detailed feedback. We're pleased to hear that you liked the original pair of shoes, but we're sorry that your experience with the exchange process didn't meet your expectations.
We completely understand your comments regarding the condition of the replacement pair. While every exchanged or returned item undergoes a thorough quality inspection before being made available again, it's clear that in your case the presentation of the shoes did not match the standard you experienced with your original order. We sincerely apologize for that.
We also noticed, though, that we did not receive any photos of the packaging or the replacement pair, nor did we receive any report about these issues before your review. Had we been made aware of them, we would have been happy to look into the matter straight away. In any case, we will share your feedback with our warehouse team so they can review the packaging and dispatch procedures to ensure they continue to meet our standards.
Regarding the exchange timeline, our process requires the returned item to arrive at our warehouse and pass a quality inspection before we can proceed with the replacement. This allows us to ensure that every return is handled fairly and consistently for all our customers. We understand that this may take longer than placing a new order, and we appreciate your patience throughout the process.
As for the replacement being shipped from our US warehouse, this is part of our logistics network and allows us to reduce delivery times whenever stock is available locally. Regardless of the shipping location, however, every pair is expected to meet the same quality standards, and we're sorry to hear that this was not your impression.
Your feedback has been shared with our team, as it helps us improve both our quality controls and the overall customer experience. Should you wish to discuss your case further, our Customer Care team will be more than happy to assist you: you can reach out to us at the address hello@velasca.com if needed. We are always at your disposal!
All the best,
The Velasca Team
the shoe sizing is incorrect
the shoe sizing is incorrect. The lovely shoes arrived at least two sizes too small
8 June 2026
Reply from Velasca
Hi Palmer,
Hi Gio, thank you for taking the time to leave your review.
I am truly sorry for what happened, and I would really like to personally help you resolve this in the best possible way. Customer satisfaction is our top priority, and I would like to clearly understand what went wrong.
Just to make sure I understand correctly: did you receive shoes that are two sizes smaller than the ones you ordered?
Don’t worry, we will get back to you to sort this out and find a solution: we will make sure you receive the correct shoes as expected.
I truly care about resolving this and regaining your trust.
In the meantime, I’m very sorry for the inconvenience you experienced, and thank you again for bringing this to our attention.
Best,
Team Velasca
Reply from Velasca
Hi Jose,
Thank you for taking the time to write. Knowing that the experience leaves a good impression matters as much to us as the craftsmanship that goes into every piece.
We hope to see you again soon.
Warm regards,
The Velasca Team
Great shoes!
9 June 2026
Reply from Velasca
Ciao Jeff,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
Reply from Velasca
Ciao Ricardo,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
Great customer service
Great customer service, speedy delivery from Italy and phenomenal shoes.
9 June 2026
Reply from Velasca
Ciao Errol,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
Great product and customer service
Speed of delivery. Shoes are beautiful and fit is accurate. Appreciated the effort to answer my questions about sizing.
8 June 2026
Reply from Velasca
Ciao Jo Ann
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
Reply from Velasca
Ciao,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
Hello
Hello,
This order was placed on June 1 (fifteen days ago). I paid for the expedited shipping option. Can you give me an update? Has the product been shipped? When can I expect to receive it?
Tom
5 June 2026
Reply from Velasca
Hi Thomas,
Thank you for reaching out, and we apologise for the delay in delivering your order.
Unfortunately, we encountered an issue with your shipment and, to avoid any further wait, we have already arranged a new order that will be handled as a priority.
Our main goal is for you to receive your item as soon as possible and to be fully satisfied with your experience.
We will keep you updated as soon as we have news, and will monitor both cases through to full resolution.
Best,
Velasca Team
the sizing guide is frustrating!
the sizing guide is wrong and frustrating!
Size 38 is listed as fitting a 24.8–25.1 cm foot, yet the actual footbed measures only about 24.6 cm, and the tapered toe shape further reduces the usable length. As a result, the sandals fit noticeably smaller than the size chart suggests.
Customer service was polite, but communication felt inconsistent. Different representatives seemed unaware of previous updates, giving the impression that information was not being properly shared within the team. sizing guide was not accurate in my experience.
15 June 2026
Unprompted review
Reply from Velasca
Ciao,
Hi there,
thank you for taking the time to share your experience — we read every review carefully, and yours gives us two concrete things to reflect on.
On the fit: sandals, more than any other footwear, are sensitive to the proportions of the foot rather than length alone. Our size guide is a starting point, but we know it doesn't capture every variable. Your feedback on the fit running small is something we take seriously, and we'll pass it on to the team responsible for sizing.
On the communication: each interaction should feel like a continuation of the same conversation, and we're sorry yours didn't. This is something we're actively working to improve.
If you'd like to find the right fit or continue the conversation, we're at hello@velasca.com — one thread, one point of contact.
Warm regards,
The Velasca Team
Reply from Velasca
Hello,
Thank you for purchasing from Velasca.
We work every day to offer a refined and authentic experience.
We look forward to seeing you again soon.
Best regards,
Team Velasca
Everything went smooth
Everything went smooth. Love my purchase. Kept informed on the order.
4 June 2026
Reply from Velasca
Hello,
Thank you for purchasing from Velasca.
We work every day to offer a refined and authentic experience.
We look forward to seeing you again soon.
Best regards,
Team Velasca
Reply from Velasca
Hello,
Thank you for purchasing from Velasca.
We work every day to offer a refined and authentic experience.
We look forward to seeing you again soon.
Best regards,
Team Velasca
Great loafers
Great loafers! Comfortable, stylish, and well-made. They fit well and look great with both casual and dressy outfits.
4 June 2026
Reply from Velasca
Hello,
Thank you for purchasing from Velasca.
We work every day to offer a refined and authentic experience.
We look forward to seeing you again soon.
Best regards,
Team Velasca
Beautifully crafted
I ordered the Amis sneakers from the USA. They arrived after a few days in a nice box, and there was also documentation inside in case I wanted to exchange or return them.
The sneakers are beautifully crafted. I’ve worn them a few time, they are comfortable, look great, and are lightweight.
3 June 2026
Reply from Velasca
Hello,
Thank you for purchasing from Velasca.
We work every day to offer a refined and authentic experience.
We look forward to seeing you again soon.
Best regards,
Team Velasca
The products are amazing
The products are amazing, my main issue was with timing. Maybe it was the logistics, but I’ve made the purchase online and chose for it to be delivered in a store believing it would be faster. I made the purchase on Sunday and the order only started being processed on Thursday. Then in only arrived on the Monday after. Next time I’ll just go straight to the shop, the people there are amazing and really helpful.
4 June 2026
Reply from Velasca
Ciao Tiago, thank you so much for choosing Velasca! We’re truly happy you placed your order with us and hope your purchase brings you comfort and style every day. We’re always here if you need anything. Warm regards from the entire Velasca team
Reply from Velasca
Ciao Patri,
We're pleased to hear that your purchase was satisfying. Thanks for your trust! Best regards, Team Velasca.
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