Reply from Velanocare Us
Hi there!
Thank you so much! 😊🌟 We’re very happy to hear you love the product 🙌💖 Your support means everything to us.
Velano Care
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Breach of guidelines
Still waiting for refund for glasses…
Still waiting for refund for glasses ordered in December which never arrived to my address. The dont respond to emails its a scam
11 December 2025
Unprompted review
Reply from Velanocare Us
Hi Sara!
We’re really sorry to hear about your experience. That’s not what we aim for, and we’d love to discuss this matter. Please email us at support@velanocare-us.com — we’re here to help!
Velano Care
I didn't receive nothing..
I didn't receive nothing... I feel very bad about this site!
19 January 2026
Unprompted review
Reply from Velanocare Us
Hi Martine!
Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@velanocare-us.com so we can address this promptly.
Velano Care
Good communication
Good communication, response & tracking, good product, arrived before time mentioned, much recommended
13 February 2026
Unprompted review
Reply from Velanocare Us
Hi Isa'ac!
Thank you so much for your kind words! 😊✨ We’re glad you’re happy with our communication, tracking, and fast delivery 🚚💨 Your recommendation truly means a lot to us! 🙌💖
Velano Care
Do not buy from them
I purchased two pairs of glasses from them that they advertise on their website.
I warn you not to buy this product. It is simply bad and does not do what they promise on the website.
When you try to send an email to the address they give on the website to complain and ask for your money back. The email comes back as an incorrect address, so there is no way to contact them.
A bad company that I will not buy anything from again.
I assume that the money I paid for the two pairs of glasses I bought was lost.
4 January 2026
Unprompted review
Reply from Velanocare Us
Hi Yardena!
We sincerely apologize for your experience and greatly appreciate you bringing this to our attention. This does not reflect the high standards of service we aim to provide. Please reach out to us directly at support@velanocare-us.com — we’d love the chance to discuss this matter.
Velano Care
'Clear Sight' eyeglasses
I orderd 'Clear Sight' eyeglasses that were promised to give me perfect sight for all distances. Unforyunately, for short sight distance, meaning for reading, they are not good at all.
The refund policy is such, that it will cost me more to sent the item back, than the refund itself, so I gave up, but this is not the way to make business, and to keep your customers satisfied.
7 January 2026
Unprompted review
Reply from Velanocare Us
Hi there!
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we strive for, and we’d love the chance to discuss this matter. Please reach out to us directly at support@velanocare-us.com — we’re here to help.
Velano Care
Reply from Velanocare Us
Hi Eva!
Yay! We’re so happy you love it! 🥰🎉 Thank you for your support!
Velano Care
Until now did't got the product I…
Until now did't got the product I orderd >:(
28 August 2025
Unprompted review
Reply from Velanocare Us
Hi Grietje!
Thank you for your feedback. We apologize for any inconvenience regarding the delivery delay. We strive to maintain consistency in our offerings. Please contact us directly at velanocare-us.com, so we can investigate and resolve this matter promptly.
VelanoCare
I received the product
I received the product. It is true that it brings some relief but not to the extent of the advertisement. And it doesn't last. I don't think I will buy it again.
1 May 2025
Unprompted review
Reply from Velanocare Us
Hi Sabrina!
Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@velanocare-us.com so we can address this promptly.
VelanoCare
Everything sending numerous complaints…
Everything sending numerous complaints with pictures and no response.
Hide quoted text
On 22 Apr 2025 12:21, shoshana wrote:
מה קורה שלחתי תמונות שמראה את הנזק להזמנה שהביא להרס של הנוזל הפעיל ועדיין אין שום מענה. שוב מצרפת תמונות הכל היה רטוב.
Hide quoted text
On 9 Apr 2025 01:18, Shoshana wrote:
Did send photos and no response yet.
Hide quoted text
On 3 Apr 2025 05:25, Shoshana wrote:
Dear שושנה דותן
Thank you for your message. I am happy to help you!
Could you take a photo/video showing the damage and send it to us? We can then pass this on to our supplier so this does not happen again.
Fortunately, I have good news! As soon as we receive the photo/video, we will be happy to send you a new product free of charge.
I look forward to receiving the photo/video! Thanks in advance.
Kind regards,
Georgette
Velano Care
שושנה דותן wrote:
Just received my order of neurolift and unfortunately it was managed. One bottle was broken, the box was all wet. The second one was expanded and the bottom was fat and the minute I put it on the table it fell and the liquid spilled out. I will try to attach pictures. My order number is73303
Thanks
Shoshana Dotan
Do you rate this as a good customer care? More like 0 care or no care. I would like to get a replacement for the damaged one shipment.
I did submit pictures of the damaged order twice. You should have a record of my emails.
18 February 2025
Unprompted review
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