Placed an order weeks ago. I have ordered once before and received my order but this time there had been no notice that anything had been shipped, I’ve contacted customer service twice and had no resp... See more
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See what reviewers are saying
I've had a great experience ordering from this company. I received my order wirhin 2 days, there was a slight issue with the order but I emailed them and it was fully resolved within 12 hours of c... See more
I ordered a foundation on 25th November. My online account shows that my order has not been fulfilled. I have emailed customer services numerous times but there has been no response. Very disappoin... See more
I use the Veil Sunset foundation and usually purchase from an online store in the UK (I live in Australia). I absolutely love this foundation. Unfortunately it was unavailable from my usual store, so... See more
Company details
Written by the company
If you’re looking for makeup to mask your face, we suggest you move right along. Here at Veil, we’re on a mission to get you loving your skin again, and that starts with our range of weightless, breathable complexion products. We’re not in the business of hiding your natural glow—we’d rather our products do the work to enhance it instead. At Veil, we’re obsessed with the no-makeup makeup look and know our line of vegan, cruelty-free, featherweight products will help you get there with minimal effort.
Contact info
United States
- customerservice@veilcosmetics.com
- veilcosmetics.com
2.5
Poor
42 reviews
Replied to 9% of negative reviews
Typically replies within 24 hours
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Fraud Company?
Fraud Company??
As another danish customer, who has given a bad trust pilot rating - I will do the same.
I live in DK - and have not received my package. I got an email saying that the package had been delivered somewhere in USA...
I have written to Veil Cosmetic twice, on different email adresses, but get no answer/bounce back - saying that email do not exist. I have written on their Facebook messenger and got an (auto)response: sorry for the delay - and that they will forward my complaint to customer service.
At this point I am very sceptical and I have claimed my money back now!
Waste of time. Do not buy here.
3 June 2021
Unprompted review
Never received my product and no message from the company
I have purchased a foundation due to really nice reviews. I guess it is a nice product, but I have just never received it, nor have I received any replies to my questions from the company in regards to when I will receive my order.
Due to the tracking no. the package is still in transit after more than 2 months.
It is okay to have issues with custom, but if this is the case, then I would rather have the company saying that they can’t sell to these specific countries – in this case Denmark.
Now I just want to get my money back – but what is the chance of that, when the company simply don’t reply to my emails?
I would really not recommend buying from them.
8 March 2021
Unprompted review
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