Vehicles For Veterans Reviews 

5,278
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless and easy vehicle donation process, highlighting the service's efficiency and speed. Many appreciated the prompt pick-up scheduling and minimal paperwork, consistently commending the professional, friendly, and helpful staff. However, some customers noted issues with communication and follow-up. A few mentioned not receiving final paperwork or receipts, causing confusion. Others experienced poor communication from staff or tow companies, including rude interactions, language barriers, or difficulties arranging pick-ups, sometimes leading to unexpected schedule changes.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing the process as smooth, easy, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting great communication and professional... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy, simple,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting good communication, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vehicles for Veterans is amazing! They were very communicative and picked up my donation without any hassles or hidden fees. I know it will either go to a good home or have its parts transplanted to k... See more

Rated 5 out of 5 stars

Vehicles for Veterans really helped us out, while allowing us to make a donation to a great cause. We were moving out of state and our car died right before our move. They were able to schedule a tow... See more

Rated 5 out of 5 stars

I'm truly grateful to Vehicles for Veterans for your help in donating my father's (a WW II vet) vehicle. I had zero luck with other organizations and working with you was a breeze. I've already reco... See more

Rated 5 out of 5 stars

The simplicity of the entire transaction is what made it so wonderful. I made a phone call and except for cleaning out the truck, I was basically done. Vehicles for Vets managed everything else. They... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Donate your car, boat, truck, RV, motorcycle or any other vehicle to help disabled veterans. Your donation provides support, encouragement and a better life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,278)

156 reviews in the last 12 months

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Rated 1 out of 5 stars

DONATE SOMEWHERE ELSE

Absolutely annoying pressure to get vehicle after inquiry and then absolete ZERO follow up and hard to contact afterwards. Nice and friendly when pursuing a donation and then rude, hard to contact and took months to get a receipt or any information. When I did get information, it was inconsistent between people and ended up not having the donation value I was told by two other people. Terrible company to deal with and ZERO proof it actually helped anyone. It's a shell collection company that allegedly funds other veteran assitance agencies but will provide NO proof that the money went anywhere except to the shell company. I wish we had donated to Purple Heart Foundation instead.

20 May 2025
Rated 4 out of 5 stars

Smooth operation!

Relatively smooth process without any problems! They said, auctioned my car, got $600. It's better than what I expected. Good job! I hope it helps veterans little.

21 April 2025
Rated 1 out of 5 stars

When I called (disabled veteran) to…

When I called (disabled veteran) to inquire about a vehicle. They told me to call someone else.

When I told them the website seemed a bit facetious, they hung up on me.

They are not designed to help veterans at all. Only to help with tax write offs.

29 May 2025
Unprompted review
Vehicles For Veterans logo

Reply from Vehicles For Veterans

Dear Samuel,

Thank you for reaching out and sharing your experience. We take this kind of feedback seriously, and we’d love to understand more about what happened.

Based on your description, this doesn’t sound like something our team would do, but all of our calls are recorded, and we would like to look into this further to address any issues. Could you please provide more details, such as the phone number you called, the date and approximate time, and any names you might remember?

We’re here to help and want to make sure we fully investigate your concerns. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Very easy

Very easy, just fill out a form online, answer a few questions on the phone and your vehicle is taken away, and used for a great cause

20 March 2025
Rated 3 out of 5 stars

No official document for amount car was auctioned.

We felt something would come to us automatically as to what the car sold for at auction. We needed that figure for our tax deduction. If my memory serves me correctly, I was given the opinion by someone within your organization that I could use the auction amount or the fair market value. Eventually, after a phone call, I was told it sold at auction for $500. I presented that figure to our accountant, as well as several printouts from Google indicating the fair market value of our donated car being between $1,300 and $3,200, (depending on condition.) My accountant chuckled and said the fair market value means nothing... we can only deduct the amount for which it was sold. We are ok with that and happy the car went to a good cause. Why we are disappointed, and why we can only give a 3-star rating can be found in our words above.

18 February 2025
Vehicles For Veterans logo

Reply from Vehicles For Veterans

Hi Doug,

Thank you so much for your generous donation and for taking the time to share your experience. We're truly grateful for your support in helping us fund vital programs for veterans across the country.

We sincerely apologize for any confusion regarding the tax documentation and sale amount of your vehicle. We understand how important this information is, especially during tax season, and we regret that it wasn’t communicated as clearly or promptly as it should have been.

To clarify, IRS regulations state that if a donated vehicle is sold for $500 or less, the donor may claim the fair market value of the vehicle up to $500. If the vehicle sells for more than $500, the deduction is limited to the gross sale price. In your case, since the vehicle sold at auction for $500, that amount can be used for tax purposes. We do provide a written acknowledgment with this information once the vehicle is sold, and we're sorry to hear that it did not arrive automatically or in a timely manner.

We appreciate your understanding and are glad to hear you’re still happy the vehicle supported a meaningful cause. Your feedback helps us improve, and we’ll continue working to ensure the donation process is as smooth and transparent as possible for all our generous donors.

Thank you again for making a difference in the lives of veterans.

Rated 5 out of 5 stars

The process was simple

The process was simple, the people friendly and it went very efficiently. I called a couple places that offered a quote online or over the phone. When it was completed, they gave more than anyone else.

20 January 2025
Rated 1 out of 5 stars

NOTHING

FIRST OF ALL I HAVE TOTAL RESPECT FOR ALL OF OUR VETS. MY FATHER SERVED. BUT I NEVER RECEIVED AND TYPE OF DONATION PAPERWORK OR DOCUMENTS FOR THE CAR. THE DRIVER THAT PICKED UP THE CAR WAS REALLY NICE AND HE WAS EARLY. IT'S BEEN OVER A YEAR AND I HAVE NOT HEARD ANYTHING. IT WAS NOT WELL MANAGED ON THEIR PART. LUCKY FOR ME I HAVE PROOF OF DONATING THE CAR.

3 March 2024
Unprompted review
Vehicles For Veterans logo

Reply from Vehicles For Veterans

Hi Keith,

Thank you for reaching out. A receipt was indeed sent to the email we have on file (an aol.com address) on February 14, 2024, at 3:36 PM Central Time. I have just resent it as well. Sometimes these emails can end up in junk or spam folders, so please check those folders if you don’t see it in your inbox.

Your vehicle sold for $500, and per IRS guidelines, the initial receipt you received covers all vehicles sold for up to $500, which is all that is required to claim the full deduction on your taxes.

We strive to ensure a smooth process for all donors, and we did provide the necessary documentation in a timely manner. Given this, we would sincerely appreciate it if you would consider revising your review, as we rely on donor feedback and word of mouth to continue supporting our country’s veterans.

Thank you again for your generosity, and we appreciate your support for our mission!

Rated 5 out of 5 stars

A wonderful Experience!

The entire experience was wonderful. From the beginning to the end it was easy, comfortable and professional. They came and towed the car at no cost to me. The car was auctioned off and the tax certificate was mailed to me with the amount for my deductions. The customer service representatives were courteous and knowledgeable. I will surely recommend them to all my friends.

20 November 2024

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