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VeggiePets.com Reviews 608

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive promptly and often with prior notification. Many appreciate the wide variety of vegan pet products available, making it easy to find suitable options for their dogs and cats. The quality of the food is consistently highlighted, with numerous pets enjoying the meals and showing improved health. Reviewers also commend the excellent customer service and the overall ease of ordering from the company. However, some customers also noted issues with damaged items upon arrival or careless packaging that led to dented tins. A few other people also felt that certain delivery services had trouble finding their address or experienced significant delays in receiving their orders. Additionally, some reviewers mentioned that their cats did not like the food, despite the positive feedback from other pet owners.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great products, wide variety,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding pet food, with many... See more

Order

People report positive experiences with order, highlighting the ease of the ordering system and the quick... See more

Service

Clients share positive opinions on service, consistently highlighting prompt, friendly, and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, great communication and our dog Flo absolutely loves this food. She has Benevo grain free feast and Ami dry food. She's a rescue we've fed on this food since she came to us six years a... See more

Company replied

Rated 5 out of 5 stars

Thank you for providing cruelty free pet products! We absolutely love the brand Benevo for our little rescue staffie who was found as a stray. Benevo’s puppy kibble transformed her into the powerful g... See more

Company replied

Rated 5 out of 5 stars

Really friendly and helpful customer service which made my buying experience very pleasant. Also really impressed by the wide range of products which I can buy in one place which means I’ve been able... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the wide variety of vegan dog food and wanted to give it a try. I bought a good selection of wet food and dry food samples because I wanted to see the kind of food my chihuah... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

For more than 20 years, we have proudly offered the UK’s most extensive selection of plant-based options for cats and dogs. As an independent, vegan-owned business, our mission is to help you share an animal-free lifestyle with your beloved pets in a way that is nutritious, convenient, and enjoyable for both you and your furry companions. With nearly two decades of experience with vegan pets, we have developed a deep understanding of plant-based nutrition and its benefits. We offer an extensive range of nutritionally complete foods, delicious treats, biscuits, and eco-friendly alternatives to traditional pet products, all of which are cruelty-free. Whether you're just starting your journey into plant-based feeding or have been doing it for years, we're here to provide the expertise and products you need to nourish your pets while supporting your ethical values.


Contact info

4.8

Excellent

TrustScore 5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My dog loved it

9 February 2026
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Reply from VeggiePets.com

Hi Tracy, thanks so much! We're thrilled to hear the samples went down a treat with your dog - that's the kind of great result we love 🙌

Rated 1 out of 5 stars

the delivery was quick but the dog will…

the delivery was quick but the dog will not touch them

14 February 2026
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Reply from VeggiePets.com

Hi Tom, thank you for taking the time to leave a review. We’re pleased to hear the delivery was quick, though we’re sorry the samples weren’t to your dog’s taste. As with any pet food, preferences can vary from dog to dog, which is why we offer free samples so owners can try products before committing to a full purchase. We appreciate you giving them a try and hope you’re able to find something that suits your dog well 🙂

Rated 5 out of 5 stars

Love the product

Love the product. My little dog appreciates the small bite size. It seems to agree with their digestive system. Even the cats like to have a sample!

13 February 2026
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Reply from VeggiePets.com

Thank you so much Kim! So glad to hear your little one has found a food that fits them 😁 both in size and in their system!

Rated 5 out of 5 stars

Fussy cats

My cats are very fussy so I fully expected them to turn their nose up at it, instead they wolfed it down. A great hit!!

9 February 2026
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Reply from VeggiePets.com

Thank you for the very kind review, Jane!
We are so pleased to hear your fussy ones loved the samples - that's an absolutely excellent result 😸

Rated 5 out of 5 stars

Always quick delivery and responsive…

Always quick delivery and responsive with any issues

29 January 2026
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Reply from VeggiePets.com

Thank you so much!! We’re really pleased to hear that the delivery is always fast and that we’ve been helpful whenever you’ve needed our support 😊 💚

Rated 2 out of 5 stars

My little dog didn’t like it

My little dog didn’t like it. He’s one of the pickiest dogs I have ever met. Don’t envy anyone who has a picky dog.

5 February 2026
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Reply from VeggiePets.com

Thank you for taking the time to leave a review and we’re sorry to hear that your little dog didn’t enjoy the particular food sample you ordered. As fellow animal lovers, we completely understand how frustrating it can be when a pet turns their nose up at something new, especially when they’re a particularly fussy eater.

That said, we’re a little disheartened to receive a 2-star rating purely based on your dog’s taste preferences, which are of course completely individual and out of our control. We do our very best to offer sample-sized options at a smaller cost for this very reason - to give customers the opportunity to try out new foods before committing to a full-sized bag and spending more than necessary in the process.

Having looked at your order, I’m pleased to see that we were able to dispatch it the very same day it was placed. We pride ourselves on providing fast, friendly service and ethical products that help make it easier to shop kindly for your pet.

Our mission as a business is to help people find ethical feeding options for their pets, so we’d love to help you explore an alternative to the food you ordered. We would be more than happy to send you a few different samples free of charge so you can try other options. Finding the right ethical plant based alternative can sometimes take a little trial and error, and we’re here to support you along the way.

If you feel that our service and the way your order was handled met expectations, we would truly appreciate you considering updating your review to reflect your experience with our business as a whole, rather than your dog’s particular taste preferences.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. The product is great.

3 February 2026
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Reply from VeggiePets.com

Thank you very much Ana! We’re really glad to hear you’re happy with both the product and the delivery 😊

Rated 5 out of 5 stars

My cat is fussy… But I’m slowly putting…

My cat is fussy… But I’m slowly putting the sample into his food, he’s getting there slowly. I think it’s great tho. I’m hoping to make a full transition to your food if he gets used to it. Thank you for your amazing work!

2 February 2026
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Reply from VeggiePets.com

Thank you so much Aisling! Fussy cats can definitely take their time, and a gradual transition is definitely the best approach! We’re really pleased to hear things are moving in the right direction, and we really appreciate your kind words and support 😊 that's really kind of you 🌱🫶

Rated 5 out of 5 stars

Great experience

Great experience, as always! My order arrived fast, thank you!

2 February 2026
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Reply from VeggiePets.com

Thank you so much, Daniela! we’re really pleased to hear everything arrived quickly, and we appreciate your support of us 💚🌱

Rated 5 out of 5 stars

Cruelty free pet food

I have just tried some samples so far and my dogs loved VeggiePets dried food. Will be subscribing on a regular basis. Love the fact it contains all the nutrients to feed my cat and dogs without need for them to consume other animals.

14 January 2026
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Reply from VeggiePets.com

Thank you so much for sharing this! We’re really pleased to hear your dogs enjoyed the samples, and it’s lovely to know you value the complete, animal-free nutrition we offer for both cats and dogs. We’re so glad to have you with us 😊🌱

Rated 5 out of 5 stars

easy to use website

easy to use website, ethical products

22 January 2026
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Reply from VeggiePets.com

Thank you, Donna! We’re so pleased you find the website easy to use, and that our animal-free products align with your values 🫶

Rated 5 out of 5 stars

Tasty and nutritious

My dog was confused at first by the food and I thought he might not eat it but I turned my back for a minute and he'd scoffed the whole bowl! It feels good knowing he's getting a nutritious meal and no animals were harmed in the process

22 January 2026
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Reply from VeggiePets.com

Thank you for sharing this - we love hearing stories like this! We’re so pleased your dog enjoyed their free samples of food, and it’s wonderful to know the nutritious, animal-free aspect gives you peace of mind too 😊🌱

Rated 5 out of 5 stars

I've been using this great business for…

I've been using this great business for years now, they always deliver a great service & they are a company I can trust ✌️🏼🌱

29 January 2026
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Reply from VeggiePets.com

Thank you so much for your kind words 💚
We really appreciate your continued support over the years, and we’re glad you’ve consistently had a great experience with us!!

Rated 5 out of 5 stars

Great products

Great products, good value and good values.

26 January 2026
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Reply from VeggiePets.com

Thank you so much. It’s lovely to hear that our products, pricing and values all resonate with you! We really appreciate your support 😊

Rated 5 out of 5 stars

Lots of products to chose from and…

Lots of products to chose from and quick delivery. I've been a regular customer of Veggie Pets for about 10 years now

17 January 2026
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Reply from VeggiePets.com

Ahh, thank you for your lovely feedback! We’re so pleased you’re happy with the range and delivery, and we really appreciate your support over the past 10 years 😊 that's incredible! It means a lot to us.

Rated 5 out of 5 stars

Great choice of ethical pet food

Great choice of ethical pet food, promptly delivered

17 January 2026
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Reply from VeggiePets.com

Thank you so much for your kind words! We’re really pleased you’re happy with both our big range and the delivery speed 😊

Rated 5 out of 5 stars

My cats love it

My cats love it, its one way to get them to have a balance diet of greens.

3 December 2025
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Reply from VeggiePets.com

Thank you so much for the kind review! We're so pleased to hear that your cats enjoyed the samples 😸😸 that's an excellent result 🙌

Rated 5 out of 5 stars

Perfect!

My dogs like the variety. I change what I order for them, but it’s always vegan.
The delivery is always within a couple of days, and it’s a vegan owned company. There is nothing negative I can say.
Perfect!

14 January 2026
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Reply from VeggiePets.com

Thank you so much, Angela. We’re really glad your dogs enjoy the variety, and it means a lot that you’ve chosen to order with us over the years ☺️ We’re happy to hear delivery has been reliable for you too. Thanks for your continued support 🌱

Rated 5 out of 5 stars

The best choice for vegan dog food

The best choice for vegan dog food - easy to re-order, good prices and spot on delivery - what's not to like?!

13 January 2026
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Reply from VeggiePets.com

Thank you so much, John! What a wonderful review ☺️ We’re absolutely beaming to hear that you think we’re the best choice for vegan dog food!

It’s great to know you’re happy with how easy it is to re-order, our pricing, and delivery ... your continued support really means a lot to us!

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