Vegamour Reviews 

484
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers frequently highlight that the daily hair care products effectively reduce shedding, enhance hair thickness, and deliver noticeable growth over time. Many consumers also warmly appreciate the natural plant-based ingredients, pleasant scents, and lightweight feel of the formulas during their daily beauty routines. However, some reviewers were not happy with unexpected subscription charges, broken product seals, and severe difficulties when trying to cancel their recurring orders. A few other people also felt that customer service responses were entirely unhelpful, delayed, or missing when resolving these specific delivery and account problems.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting noticeable hair growth, thicker... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent shampoo, conditioner, and... See more

User experience

Users describe ambiguous interactions with user experience, as some consumers report amazing results and an... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who are... See more

Order

Reviewers mention ambiguous feedback about order, noting that ordering is easy and shipping was fast.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1st, its a good product (I'm trusting). Vegamorur stays on top to things (info, timing, sales). I appreciate it. The only thing that I didn’t like was sending me FOUR Reviews re: my V. employee, HE... See more

Rated 4 out of 5 stars

Hair growth results best when combined with a hair growth routine. for me i combined with daily scalp massage, cold water vinegar rinses 2-3 times a week, taoist soap 2x a week and taking enough c... See more

Company replied

Rated 4 out of 5 stars

Please know how much I LOVE Vegamour...everything about it; the products and stellar customer service every time. My reason for removing one star this time is my slight disappointment in Company poli... See more

Company replied

Rated 4 out of 5 stars

Love the product and have been using it about a year and a half but the price has gone up so much. I can afford it but I will no longer buy it because I feel like it is price gouging. I wonder how man... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. also in
  3. Hair Product Store

Information provided by various external sources

Our award-winning, vegan lash and hair growth serums are potent, toxic-free, and results guaranteed. Get long lashes, bold brows and full hair today.


Contact info

  • Traction Avenue 837, 90013, Los Angeles, United States

  • vegamour.com

4.0

Great

TrustScore 4 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(484)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product

Great product! I love the serum, I have been using it for 2 months now and I already seen hair growing. Also it gives my hair a nice shine and volume! I will keep using it :)

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

Vegamour is a great brand with top quality and premium products. I'm very satisfied with my experience with this company and will definitely be a returning customer in the future. I would highly recommend.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

I would avoid number one subscribing…

I would avoid number one subscribing for this product. I used the product for eight months. I did not see much of a drastic change in growth or density especially. I will also say my hair did not look or feel any different as they claim. To be honest there are other products out there and home remedies such as rosemary oil, Jamaican castor oil, and supplements you can take that would provide the same result or possibly better. For the cost of this product, I expected more, it is not worth it.
The other issue I found was the direct dealing with the company. It is not a user-friendly website. You are not able to make easy changes to your subscription and/or order. I had to deal with them for two refunds and it was a nightmare. I was unable to get anyone on the phone, receive a timely response call or via email. Ultimately, I was always told they were unable to do anything once it was processed. I was forced to have to go through returning the product. Which it consisted of me having to wait to receive the product in almost 2 weeks. Then I would have to go and ship the product back, wait until it was received, another two weeks. Then confirm it was receive to have to send back to the bank.
That could also take from three to 30 days for the bank to finally return the funds to your account.
I would recommend trying other products first and especially ones that have easy access to customer service. That they have an easy process when it comes to adjusting orders, cancellations, and refunds.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was fine and easy

I haven't tried the product myself I bought it as a gift for a family member and signed up to the subscription to get another bottle as I wanted to try it at a later point but I just wanted to say that cancelling the subscription was absolutely fine - just a couple of emails and they cancelled it for me.

4 February 2024
Unprompted review
Rated 1 out of 5 stars

Beware and stay away from this company

Beware and stay away from this company. They make you sign up for a subscription but claim you can cancel anytime. I canceled in writing to an email with them. They continued to charge 149.28 cents. When I emailed 1/3/24 to complain and reiterate to cancel my subscription again, they didnt. They did send an email asking me to stay. I never responded. They said I have to return the product to them and they will issue a refund once product is given backfor the 1/3/24 charge. Once product is given back their refund takes 10days. They then charged 307.08 a couple weeks later on 2/2/24for another charge despite 2 emails canceling. They now say I need to send product back and then have to wait 10days for my refund. Stay away. They are robbing people even with subscription cancelations in writing. They don't care they are stealing your money. They deserve NO STARS!!! I'm still on the phone with them now and after 47 mins I still have yet to speak to a supervisor. This company is a fraud. They have not cared nor have offered anything for my inconvenience other than sorry.

2 February 2024
Unprompted review
Rated 1 out of 5 stars

非常差的購物經驗

非常差的購物經驗,簡直是詐騙,不知道何時訂閱了在我信用卡短短二星期扣取了3筆費用,不要購買

12 January 2024
Unprompted review
Rated 4 out of 5 stars

Gro shampoo and Conditioner and Gummies

Have been using the Gro shampoo and conditioner for about 3-4 months now and have noticed new growth and my hairstylist has as well. I have been taking the Biotin gummies for just over 3 months now and I am uncertain if they are helping or not, but I need the extra vitamins. I used the lash serum and noticed tremendous growth and thickening.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

I love their products! They work!

I love the serum and have been using it for over a year. It stopped my shedding and has filled in the thin spots. I also use the shampoo, conditioner and leave in conditioner. I have my sisters using it now and they are both very pleased.

10 January 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Impossible to cancel a subscription. I've been subscribed for awhile, but these products are very pricey and decided to cut back. They took away the loyalty point program. Make it so difficult to communicate with their customer service, change payment method, etc. Do not buy from them. The products aren't worth the money and hassle.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

Awful products that gave me a terrible…

Awful products that gave me a terrible headache and hair loss and their customer service is next to none! They are con artists who refuse to cancel your subscription so do not buy from them . Despite advising them well in advance they refused to cancel my subscription and charged me and sent items even though the email was received weeks before ! They are terrible and an unethical company

20 December 2023
Unprompted review
Rated 5 out of 5 stars

I love using this product

I love using this product! I've been using this since 2022 and I've been pleasantly surprised by the results. It does take a while for results to actually show, but I believe it's totally worth it.

8 August 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE OF SUBSCRIPTION

So I ordered previously, the order came about 3-4 weeks later after I ordered it. I wanted to change the subscription service to receive possibly in 3months time, given I ordered two lots of shampoos and conditioner, but I couldn't change it on the spot and max they will allow you to send the next order is 8 weeks and completely forgot about it. Funny enough, I actually didnt know whether I put the order through as no confirmation of the purchase came through via email. Only found out after it just turned up 3-4 weeks later. So I noticed my account was short of money, saw Vegamour was purchased due to subscription. Not email to tell me my account was going to be charged, or what has been purchased. I requested to cancel my order literally on the day my card was charged - they said too late. Received tracking the next day or so with no update, which possibly means the order was fulfilled after i requested the refund. Which means i now have to pay shipping to Aus and to return.

I noticed aswell that you have to email them to cancel subscription so they can persuade you to keep it! What a joke!

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Worst business practices ever sorry!

Worst business practices ever sorry!!
Do not get a subscription and then want to cancel-GOOD LUCK! They make it impossible to change your payment method, to cancel your subscription and they tell you they already shipped the item even though they took the money out a few hours before! from a subscription you cancelled months ago!
Which I have proof of through emails and sent them!
NOPE! Completely unethical!!

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Causes horrible migraines

I cannot attest to its efficiency as I have only been using the Vegamour GRO Essential trio for 7 days.

What I can say is that the serum gives me very bad migraines. I use it as directed, and am awoken in the middle of the night by throbbing pain at the temples. I have not changed anything in my lifestyle so I am certain that the migraines are caused by Vegamour. When I stop using it, the migraines go away.

Has anyone else experienced this issue?

11 December 2023
Unprompted review
Rated 1 out of 5 stars

So many issues

So many issues, where to start.
1) Didn't see any sort of difference even after using the product for 6 months
2) Their customer care is atrocious, good luck trying to reach them if you live outside the US. They are impossible to contact by email, and their phone line is a 50-50 shot.
3) This has to be illegal, but they make it so difficult to cancel a subscription. I tried to cancel through email and they just didn't reply and charged me anyways. So the next month, I tried to call them and it took several tries but after 2 months of trying I managed to cancel my subscription.
4) They just don't process your refund, even after you return the product within 30 days like they ask. I am currently 2 months into my journey trying to get my money back (4 months since i started trying to cancel my subscription btw).

Scummy company, terrible customer service, I don't understand how they are allowed to be around and advertise like they do.

14 December 2023
Unprompted review
Rated 1 out of 5 stars

It took so long to cancel my…

It took so long to cancel my subscription that they ended up charging me and sending me product for a couple months. In addition, I returned a product but never received a refund. Beware of this company.

9 September 2023
Unprompted review

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