Vaultek Safe Reviews 6,297

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their robust construction, smart design, and excellent functionality. Many appreciate the customizable interiors and the overall aesthetic appeal, making the products both practical and visually pleasing. The customer service is frequently highlighted as outstanding, with many people commending the helpfulness, responsiveness, and problem-solving abilities of the support team. However, some customers also noted occasional issues with product functionality, such as charging ports failing or Wi-Fi connectivity problems. A few reviewers also mentioned that the provided screws for mounting plates were sometimes too long, requiring modifications. Additionally, some people experienced difficulties with the fingerprint scanner, finding it occasionally inconsistent, and a small number of customers expressed dissatisfaction with customer service responsiveness regarding specific technical issues.

What people talk about most

Product

Clients share positive opinions on product quality, often highlighting the well-built design and advanced... See more

Quality

Users describe positive interactions with quality, consistently praising the superior product design, build,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the support team for being responsive,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the buying process... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got both the Lifepod 10 and Smart Station DS2e refurbished for a hella good discount! The arrived promptly and in perfect absolutely like-new condition. I’m very happy as both work for all my car... See more

Rated 5 out of 5 stars

Living in an apartment, I needed a safe that was practical, secure, and manageable in size and weight. This one checked all the boxes. It was reasonable to bring in, yet once set up, it feels so... See more

Rated 5 out of 5 stars

This case is the best case out there. Extremely high quality, sharp design, and smart design. The modular storage system has a multitude of different configurations. Go to the range with a lot less ge... See more

Rated 5 out of 5 stars

This is my 4th Vaultek lockbox (08/13/25) over the past 3 years. I seem to be working my way up to buying a rifle safe. I've done research between each purchase to ensure the product quality and custo... See more


Company details

  1. Electronics Store

Written by the company

Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.

Innovation. Safety. Security. Service.

Written by the company

VAULTEK IS ABOUT INNOVATION
We want to build high quality products but we also want to offer our customers with products that are innovative, stylish, and packed with cutting edge technologies. Pursuit of innovation is rooted deeply in the soul of our team members and it is rooted deeply in the VAULTEK brand.
VAULTEK IS ABOUT SAFETY
We design and build VAULTEK with a mission: our products need to make people’s life better and contribute to the community. We know that child gun safety is especially important and should be handled with care. We build VAULTEK safes so that our users can safely and securely store their firearms and access them quickly when needed. All the while preventing children from accessing them by accident.
VAULTEK IS ABOUT SECURITY
You have many important valuable things: jewelry, watches, documents, medicine, firearms, etc. You want to keep them secure yet quickly accessible when at home or traveling. VAULTEK safes provide a perfect solution for you.
VAULTEK IS ABOUT SERVICE
We put in huge efforts to build the VAULTEK products, and we put in equal amount of efforts to serve our customers. We do not make empty promises such as “100% satisfaction guaranteed”, rather we work diligently with our customers to take care of all of their concerns large or small. We listen to them carefully. We respond promptly to inquiries from our customers, and we often get our top engineers and managers involved in order to quickly and effectively resolve any issue brought up.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 61% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Don't Sleep On VAULTEK

Great safes and very sturdy, durable!
I purchased 2 safes
1. Vaultek MRē
2. Vaultek Barikade
For the MRē I thought I was purchasing a biometric version based on the photos of the listing, when I received the safe it was standard keypad without biometrics, so I investigated and realized that yes the photos show both biometric version and the standard "essential" version so on my end I just didn't read the description very well which states it's not biometric. With that being said I'm not unhappy because the safe is very well built and to set up your personal pass code is fairly simple!
As for my Barikade purchase it's compact and has biometric scanner that works fantastic for quick access! It's slightly more difficult to program pass codes verses the MRē but still simple enough!
My Barikade houses valuables and I removed the shelf out of the MRē so I could place the Barikade safe inside of it for added security!! And my less valuables just rest on top of my Barikade within the MRē safe. I definitely achieved my plans and purpose buying these 2 safes and would highly recommend if you need something very clean and simple yet sturdy and tough. Also in person it's very appealing to the eye. When you hold it in your hands you know it's money well spent. Very fast shipping as well which also pleased me! I'm a first time buyer and with a little research and review reading I came upon doing business with "Vaultek Safes" So minus the fact I didn't read the description on the MRē well enough thinking I was getting the biometric version I still give this company 5 Stars for overall excellent business. I would say that the photos on the MRē "essential" listing should be of the "essential" model only and not have pictures of the biometric version within them. And the same for all listings of safes in case someone makes the same mistake I did. Thankyou Vaultek for these amazing safes I do not regret my purchase one bit!

5 October 2025
Rated 5 out of 5 stars

Great little gun safe

Originally bought another name brand that was just a lock, thought it would be OK, but at night time it was difficult to see the key with no lighting, and took a minute to get everything organized… So we upgraded to the biometric and code entry with light, and what a difference! So much easier and faster! Thank you so much

4 October 2025
Rated 5 out of 5 stars

Great product

Great product, great service. Can’t ask for a whole lot more. I will definitely be back in the future.

8 August 2025
Rated 5 out of 5 stars

Excellent excellent product and customer service!

My wife bought me the DS2I for some special occasion, too be honest not sure if it was a birthday, xmas or what it was but I loved it! Im also not sure how long ago it was but ive had it for a minute or two for sure. When i got it i placed it beside my bed and placed my Sig M-18 in and confidently slept every night knowing my family was safe in the fact i could protect them and access to my firearm was immediate! Then one day my unit stopped working. I called the company and left a message and my call was returned pretty promptly. I told them of my dilemma and that i wasn't sure how long i had the unit and wasn’t sure if i had registered it. The lady on the phone told me not to worry and that we would get it figured out. She not only found my purchase information but also emailed the information so that i could get it registered to be able to return it for service. Now im not sure if it was still under warranty but they not only sent me a return label ( which alot of companies wont do even if the product is under warranty ) but fixed it and returned it at 0 cost to me! This is not only a great product but excellent customer service! Thank you very much for being a great company to do business with!!!!!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Valutek has 5 star customer service

Valutek is great. Their customer service is not sourced out to another country. I was having an issue hooking up my Nano key to the safe. The customer service was excellent. He walked me through the setup process. We figured out the issue and he shipped the replacement part that day. 5-star customer service

2 October 2025
Rated 5 out of 5 stars

LifePod x

Recently purchase LifePod x. Smaller size is perfect for carrying every day essentials. Awesome, like the other Vaultek products I own (LifePod & base station). Shipping was fast and package arrive in good condition.

24 September 2025
Rated 5 out of 5 stars

Had some electrical issues with my…

Had some electrical issues with my Bluetooth DS5i. Emailed their Warranty department & they sent me out a newer WiFi enabled VISN model for free! They even sent a return label, prepaid for the old one so I didn’t have to pay to ship it back.
Awesome Customer Service!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Vaultek Safe - Outstanding Customer Service

I currently own two safes from Vaultek, a LifePod 2.0 and a Barikade series 2. I started having some problems with my Barikade after a year of frequent use. Morgan and the customer support team provided exemplary service. I will buy from Vaultek again for honoring their warranty and for their quick response to my inquiries.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Vaultek and why they will be my go to for gun safes

Early this year I bought a safe to have on my bedroom dresser I purchased the Valtek Bluetooth DS5i, it has everything I needed, clock, dual charging pad and four additional usb ports in case I need to charge a few more things. Unfortunately, the charging usb ports and half of the charging pad stop working but the safe itself is still working keeping my firearm secure. I contacted Vaultek support and they try to help me get my safe working like it used to, but unfortunately everything that we tried didn't work so they gave me two options repair the one I currently have or replace it with one of their new ViSN models and to my surprise they have a newer model with the same features as my current one so I chose to replace it and they are also shipping me a return label for my current safe. This is one of the few companies that really goes out of their way to back their products and for that reason I am looking to them to purchase two more safes, and my friends are impressed by what I experienced that now they are looking at Vaultek safes themselves.

28 October 2025
Unprompted review
Rated 4 out of 5 stars

Super high quality and functionality. Confusing controls. Needs a handle.

Super high quality and functionality.

It's a little confusing because there are temperature and humidity sensors, but no method for controlling temperature or humidity. If it's simply monitoring room temperature with need for a 3rd-party humidity source, that's OK, just make that clear.

A handle would be a nice addition.

25 September 2025

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