Vaultek Safe Reviews 6,297

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their robust construction, smart design, and excellent functionality. Many appreciate the customizable interiors and the overall aesthetic appeal, making the products both practical and visually pleasing. The customer service is frequently highlighted as outstanding, with many people commending the helpfulness, responsiveness, and problem-solving abilities of the support team. However, some customers also noted occasional issues with product functionality, such as charging ports failing or Wi-Fi connectivity problems. A few reviewers also mentioned that the provided screws for mounting plates were sometimes too long, requiring modifications. Additionally, some people experienced difficulties with the fingerprint scanner, finding it occasionally inconsistent, and a small number of customers expressed dissatisfaction with customer service responsiveness regarding specific technical issues.

What people talk about most

Product

Clients share positive opinions on product quality, often highlighting the well-built design and advanced... See more

Quality

Users describe positive interactions with quality, consistently praising the superior product design, build,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the support team for being responsive,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the buying process... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got both the Lifepod 10 and Smart Station DS2e refurbished for a hella good discount! The arrived promptly and in perfect absolutely like-new condition. I’m very happy as both work for all my car... See more

Rated 5 out of 5 stars

Living in an apartment, I needed a safe that was practical, secure, and manageable in size and weight. This one checked all the boxes. It was reasonable to bring in, yet once set up, it feels so... See more

Rated 5 out of 5 stars

This case is the best case out there. Extremely high quality, sharp design, and smart design. The modular storage system has a multitude of different configurations. Go to the range with a lot less ge... See more

Rated 5 out of 5 stars

This is my 4th Vaultek lockbox (08/13/25) over the past 3 years. I seem to be working my way up to buying a rifle safe. I've done research between each purchase to ensure the product quality and custo... See more


Company details

  1. Electronics Store

Written by the company

Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.

Innovation. Safety. Security. Service.

Written by the company

VAULTEK IS ABOUT INNOVATION
We want to build high quality products but we also want to offer our customers with products that are innovative, stylish, and packed with cutting edge technologies. Pursuit of innovation is rooted deeply in the soul of our team members and it is rooted deeply in the VAULTEK brand.
VAULTEK IS ABOUT SAFETY
We design and build VAULTEK with a mission: our products need to make people’s life better and contribute to the community. We know that child gun safety is especially important and should be handled with care. We build VAULTEK safes so that our users can safely and securely store their firearms and access them quickly when needed. All the while preventing children from accessing them by accident.
VAULTEK IS ABOUT SECURITY
You have many important valuable things: jewelry, watches, documents, medicine, firearms, etc. You want to keep them secure yet quickly accessible when at home or traveling. VAULTEK safes provide a perfect solution for you.
VAULTEK IS ABOUT SERVICE
We put in huge efforts to build the VAULTEK products, and we put in equal amount of efforts to serve our customers. We do not make empty promises such as “100% satisfaction guaranteed”, rather we work diligently with our customers to take care of all of their concerns large or small. We listen to them carefully. We respond promptly to inquiries from our customers, and we often get our top engineers and managers involved in order to quickly and effectively resolve any issue brought up.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 61% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This case does what it’s advertised to…

This case does what it’s advertised to do. The bio works. The multi combo works. The cable cord can be used on both sides of the back of the case.

The program button is covered and so far, there’s no YouTube videos to show that it could be compromised after it’s locked. No case is 100% fool proof. It just buys time or frustrates thieves.

The screws are small but it works. Longer screws come with the accessories pouch. Be careful. The eyes for the screws wear out after screwing them in several times.

To avoid getting accessories (magazine and gun holders), just buy the upgrade case unless you need more storage options. Buy the click in option, not the screw in option. Don’t be too quick to buy the first thing you see. Watch YouTube for pros and cons as well as options, then make an informed decision.

Packing ammo wasn’t a problem. The case is heavy but after shooting, the case gets lighter, obviously.

Opening & packing the case on the desk at the range is very efficient, saving time. Storing compacts and sub compacts with a chamber flag wasn’t an issue.

TSA approved. I’ve yet to legally travel with it. But I’m told that it’s TSA approved. Check online and your carrier.

Finally, full size duty guns with red dots may not fit. Compacts and sub compacts with red dots/RMR stores in the case with no issues.

6 February 2026
Rated 3 out of 5 stars

Give it a rechargeable battery.

Why have the safe powered by a 9-volt battery? It already has a micro USB port that is useless unless you like the safe beeping at you. Why not give it an actual purpose and build this thing with a rechargeable battery? It amazes me this hasn't already been implemented in your product.

1 February 2026
Rated 5 out of 5 stars

Outsnading Products with excellent customer service!

I have several products from Vaultek, and simply said, not only do they make amazing products with great technology, but it all boils down to their customer support. Anytime I have any issues, they are quick to respond via the outstanding ticket system. I highly recommend Vaultek products! I own several Vaultek products, and I can confidently say that they not only produce outstanding products with advanced technology but also have exceptional customer support. Whenever I encounter any issues, they respond quickly via the ticketing system. I highly recommend Vaultek products!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great safes for starters

Great safes for starters, this is actually the 3rd gun safe I’ve purchased. The ease of finding the right safe on the website is great, there were a couple I was looking at and just had to decide which one would be better for my needs which was easy to do with the product descriptions.

6 February 2026
Rated 5 out of 5 stars

Phenomenal Customer Service Team

I rarely post reviews, but Vaultek's Customer Service Team is phenomenal! I needed to install an RL Slider in a vehicle and the Customer Service team made a few videos explaining a few steps in the process. Once I had installed the safe, they were very responsive in helping me program it for my specific application.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

My safe had stopped responding to me…

My safe had stopped responding to me not allowing me to gain access. It was out of warranty but VAULTEK took it back and repaired it and shipped it back at no charge.excellent customer service and support!

10 February 2026
Unprompted review

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