Excellent customer service when I mistakenly ordered the wrong size. Probably the best I’ve ever had from a brand. The bag itself is perfect - just what I need for quick trip travels. It’s sturdy, lov... See more
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Does what it says on the tin er bag! 5 shirts, one thin jumper, two shorts, underwear, two books, various leads and a computer plus the inflating/deflating kit. No issues at the airport and everything... See more
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This bag is just excellent. Does exactly what it is advertised to do. Has made our travels so much easier. I love the fact it condenses . I love all the compartments which are so handy for keeping all... See more
Company replied
Ryanair compliant cabin bag arrived in a grey plastic bin liner as oppose to the box we see in their adverts. No branding on the bag which is on sale at Wooden Crew for £73 which looks exactly the s... See more
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Company details
Written by the company
Explore our range of best-selling travel bags. Expertly crafted and rigorously tested to deliver on comfort, durability and function. Trusted by thousands of happy customers worldwide.
Contact info
United Kingdom
- support@vaultbagco.com
- vaultbagco.com
4.4
Excellent
633 reviews
Asks customers to review
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Replied to 80% of negative reviews
Typically replies within 1 week
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Perfect bag for any carry on
Perfect bag for any carry on. holds more than enough for 4 days away. Plenty of compartments and lockable.
28 September 2026
Unprompted review
Reply from VAULTBAG
Hi Sara,
Thank you for your lovely review! We're thrilled to hear the bag was perfect for your carry-on needs and that you enjoyed the spacious design, multiple compartments, and lockable features.
We appreciate your support and wish you many happy travels!
Kind regards,
Team VAULTBAG®
Absolutely fantastic product
Absolutely fantastic product. Really well made and fantastic customer service. I would highly recommend
26 September 2026
Unprompted review
Reply from VAULTBAG
Hi Andrew,
We're glad to hear you're enjoying the quality of the product and that our customer service made a positive impression.
Your recommendation means a lot to us. Thank you for your support!
Kind regards,
Team VAULTBAG®
The bag is well organized and excellent…
The bag is well organized and excellent quality.
However the vacuum doesn’t shrink down very much.
In addition there are a lot of other similar items on the market that are much more competitively priced.
26 September 2026
Unprompted review
Reply from VAULTBAG
Hi Elisabeth,
Thank you for your feedback. We're glad to hear you found the bag well-organized and of excellent quality.
We're sorry the compression feature didn't fully meet your expectations. If you'd like any tips, our friendly support team is always happy to help at support@vaultbagco.com.
Kind regards,
Team VAULTBAG®
Good sturdy backpack
Good sturdy backpack. Would have like instructions on how to use the air vacuum pump.
4 September 2026
Unprompted review
Reply from VAULTBAG
Hi Elizabeth,
We're glad to hear you're enjoying the sturdy backpack.
We appreciate your suggestion regarding instructions for the air vacuum pump and will take it on board. If you need any assistance, our friendly team is always happy to help at support@vaultbagco.com.
Kind regards,
Team VAULTBAG®
Easy to order and came well within the…
Easy to order and came well within the 2 weeks promised
17 August 2026
Unprompted review
Reply from VAULTBAG
Hi there,
We’re delighted to hear the ordering process was easy and that your bag arrived well within the promised timeframe.
We truly appreciate your support!
Kind regards,
Team VAULTBAG®
Worth every penny
Worth every penny. Travelled to switzerland for 6 days with no issue. Would highly recommend it
25 September 2026
Unprompted review
Reply from VAULTBAG
Hi Lauren,
We’re absolutely thrilled to hear the bag was worth every penny and that it served you so well on your travels.
Your recommendation means the world to us, and we’re so glad it made your journey easier.
Kindest regards,
Team VAULTBAG®
Vaultbag Original Underseat 40L A great concept but in reality disappointing.
Vaultbag Original Underseat 40L. A great concept but disappointing in reality, further design evolutions and testing are needed! As others have mentioned the zip is tricky and it’s durability is a concern, the “free”vacuum pump is not powerful enough, even when resorting to a vacuum cleaner it does not compress as well as £12 (5 bags) alternative from Amazon Basics. The actual vacuum-able storage are is also smaller than expected the website image suggests more, (a better design would be a box shape so you could load more in and compress would be better) thus the two Amazon budget bags mentioned above hold more and will compress better to fit in a small £60 rucksack with even more additional pockets and a laptop section. The side water bottle pocket will not fit a Yeti Rambler 26oz(769ml). Whilst a nice feature the USB charging port facility is somewhat negated by changes in in flight policy regarding chargers usage. I will sadly be returning mine, but will watch for future improvements!
24 September 2026
Unprompted review
Reply from VAULTBAG
Hi David,
We’re sorry to hear the bag didn’t fully meet your expectations, but we truly appreciate you taking the time to highlight the areas for improvement.
We’re pleased you see the potential in the concept, and we’ll make sure your feedback is shared with our team as we continue to develop and improve.
Thank you again for giving VAULTBAG a try, and we wish you all the best with your future travels.
Kindest regards,
Team VAULTBAG®
Its fantastic and makes travelling so…
Its fantastic and makes travelling so much easier great quality
7 September 2026
Unprompted review
Reply from VAULTBAG
Hi Sue,
Thank you so much for your wonderful feedback and we’re delighted to hear the bag makes travelling easier and that you’re happy with the quality.
Your support means a lot to us!
Kindest regards,
Team VAULTBAG®
Easy to pack -fits lots of clothes
My hubby has just been on a trip to Spain . He couldn’t believe how much he got in the bag . Love it . We are thinking of taking it on our 3 month trip to South America to save a fortune on bag charges as we are taking lots of flights
17 September 2026
Unprompted review
Reply from VAULTBAG
Hi Bev,
That’s fantastic to hear! We're so glad your hubby found the bag so useful on his trip to Spain.
Wishing you both safe travels and lots of wonderful adventures ahead.
Kindest regards,
Team VAULTBAG®
It was bought for a sailing trip in…
It was bought for a sailing trip in Croatia early September - I managed to pack for a week on the boat plus a day either side sightseeing in Split and Dubrovnik. It did require some weeding out from my already very carefully pared down to-pack list, but I did it! Flew Easyjet 'underseat bag only' with no issues.
12 September 2026
Unprompted review
Reply from VAULTBAG
Hi Helen,
We’re thrilled to hear the bag was able to carry everything you needed for your sailing adventures.
It’s great to know it worked smoothly with EasyJet’s underseat allowance too. We truly appreciate your thoughtful feedback and are so glad the bag could be part of your journey.
Wishing you many more amazing travels ahead!
Kindest regards,
Team VAULTBAG®
Little smaller than expected
I really like it but the vacuum part is quite small
22 September 2026
Unprompted review
Reply from VAULTBAG
Hi Joseph,
We’re happy to hear you really like the bag.
We appreciate your note about the vacuum part. Your comments are very valuable to us, and we’ll take them into account as we continue improving our designs.
Wishing you many smooth and enjoyable travels ahead!
Kindest regards,
Team VAULTBAG®
So much clothing in a small space 👌Happy traveler
So much clothing in a small space , fast delivery, good quality product , love all the compartments, the zip was a little difficult 1st time used it but ok now . This bag was ideal for my 18 days trip to France , secure locks , comfortable to wear and waterproof, I love the side pocket for my water bottle and the charging port. Sorry I didn't go for the bag with wheels. Purchased a second one for my friend nice pink colour she loves it .
4 September 2026
Unprompted review
Reply from VAULTBAG
Hi Madeleine,
We’re delighted to hear that you found the bag spacious enough to fit so much clothing, and that delivery was fast. It’s wonderful to know you’re happy with the quality too; we truly appreciate your kind words.
Your support means a lot to us!
Kindest regards,
Team VAULTBAG®
Delivered as promised and had good help…
Delivered as promised and had good help from support for a small query on operating the lock.
16 September 2026
Unprompted review
Reply from VAULTBAG
Hi Billy,
We’re truly thrilled to know your order arrived just as promised, and we’re so glad our support team could help with your lock query.
Your thoughtful words mean so much to us, and we’re delighted the experience was smooth for you.
Kindest regards,
Team VAULTBAG®
Good for a Weekend
Positives: It's a decent bag, strong and comfortable to carry, waterproof, well made, wide straps. Great that it has the charging port for battery pack connection. Lots of useful compartments. The vacuum pump does work.
Negatives: the zipper on the vacuum compartment is exceptionally difficult to open. The main storage compartments don't hold as much as the adverts seem to indicate (clothes for 5 days?) I managed to pack two jumpsuits, one thin cardigan, three pairs of underwear, two pairs of socks, a nightdress, a pac-a-mac, a pair of trainers, a pair of soft soled slippers and the toiletries bag. That was using the vacuum and having the extension zip open. I didn't have a laptop, but managed to slide some snacks into the tech compartment. Good for a weekend.
18 September 2026
Unprompted review
Reply from VAULTBAG
Hi Christine,
We’re really pleased to hear you’re enjoying the quality, comfort, compartments, charging port, and vacuum pump. We’re sorry, though, that you’ve found the vacuum zipper difficult to open and that the packing capacity hasn’t quite matched your expectations.
We really appreciate your feedback and will make sure it’s shared with our team. Thank you again for giving VAULTBAG® a try and for your kind words about the bag.
Kindest regards,
Team VAULTBAG®
Great communication from your company…
Great communication from your company from the time of order right through to receiving my Vault bag! Great quality! Lots of storage pockets! I haven't used it yet but hopefully going on a short trip next month. So can't wait to try it out!
10 August 2026
Unprompted review
Reply from VAULTBAG
Hi Andrea,
Thank you so much for your wonderful feedback. We’re delighted to hear that communication felt smooth from the moment you placed your order right through to receiving your Vault bag. It’s great to know you’re impressed with the quality and storage pockets too.
We hope your upcoming trip next month is amazing, and we can’t wait for you to enjoy using your bag on your travels.
Kindest regards,
Team VAULTBAG®
Reply from VAULTBAG
Hi Bruce,
We’re truly glad to know you love the bag and that it feels both flexible and robust for you.
Your support means the world to us, and we’re excited to be part of your future journeys.
Kindest regards,
Team VAULTBAG®
Plenty cheaper around for exactly the same bag.
Ryanair compliant cabin bag arrived in a grey plastic bin liner as oppose to the box we see in their adverts. No branding on the bag which is on sale at Wooden Crew for £73 which looks exactly the same from their pictures. Definitely not worth the £230+ price tag and even at the reduced price of £130 seems way too excessive.
19 September 2026
Unprompted review
Reply from VAULTBAG
Hello Simon,
Thank you for sharing your feedback - we truly appreciate it.
We’re very sorry your experience didn’t meet expectations. While our bags are shipped securely to protect them in transit, we understand the packaging and presentation may have felt different from what you anticipated. Your comments on branding and value are very important to us, and we’ll use them to improve.
We’d love the chance to assist you further, so kindly feel free to reach out to our support team directly.
Kindest regards,
Team VAULTBAG®
The bag is perfect for a weeks trip away
The bag is perfect for a weeks trip away
3 September 2026
Unprompted review
Reply from VAULTBAG
Hi Marian,
We’re glad to hear the bag was perfect for your week‑long trip. It’s wonderful to know it worked just the way you needed.
Kind regards,
Team VAULTBAG®
Brilliant for weekends and 3-4 night get away
Great bag, didn’t think I would get everything in but I did, 3 nights in Barca it worked a treat, comfortable to carry, well thought out pockets could not fault it
18 September 2026
Unprompted review
Reply from VAULTBAG
Hi Martin,
We’re thrilled to hear the bag worked perfectly for your trip to Barcelona and that the design and pockets made it easy to carry everything you needed. Your feedback means a lot to us.
Kind regards,
Team VAULTBAG®
Good product shame about the zipper.
It is a good quality product which was delivered on time however it is extremely difficult to pull the zipper up or down even when following the guidance provided online. It requires a lot of strength and takes too long.
18 September 2026
Unprompted review
Reply from VAULTBAG
Hi Pauline,
We’re so glad the bag arrived on time and that you find the quality reassuring. I’m truly sorry the zipper feels tough to use, even after following the guidance. We completely understand how that can be frustrating. Your feedback means a lot to us, and we’ll keep working to make the experience smoother for you and our customers.
Kind regards,
Team VAULTBAG®
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