I'd like to recognize Katja for the outstanding help she gave me with updating my passport number. She went well beyond what I expected — she assisted me even outside of normal working hours to make s... See more
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I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after pa... See more
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Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... See more
Company replied
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... See more
Company replied
Company details
- Duty-Free Store
- Financial Audit
- Information Service
- Non-Bank Financial Service
- Software Company
- Tourist Information Center
Written by the company
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Contact info
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Netherlands
- vatfree.com
- support@vatfree.com
- vatfree.com
4.2
Great
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Still waiting for the 2 & 3rd refund
Still waiting for the 2 & 3rd refund.
All not real impressed with the fees you take.
I understand you the lowest but why do you feel you need to take any monies. It’s my money I paid the tax on and you’re taking my money.
Not sure I understand the reasoning. It should be a minimal amount especially if it’s dependent on the retailers
2 January 2025
Reply from Vatfree.com
Dear Robert,
Thank you for taking the time to share your feedback.
Regarding the timing of your refunds, it’s important to note that this largely depends on how quickly the store processes their payment. Typically, stores take between 15–30 business days to pay after we invoice them. You can monitor the status of your claims directly in your account, and we’ll notify you as soon as we receive payment from the store.
About our service fee, we completely understand how it can feel frustrating at times. However, we are proud to offer the lowest service fee in the market at 27% (with a minimum of €2.50 and a maximum of €90 per receipt). For larger purchases, our unique maximum fee of €90 can save you hundreds of euros compared to other providers. If you find a lower service fee elsewhere, please let us know, and we’ll gladly match it to ensure you always get the highest refund possible.
Our service fees support the complexities of VAT refund processing, including technology development, working with stores and Customs departments, and offering integrated payment solutions. These efforts help streamline the process for you, and we are actively working towards further reducing fees—we actually lowered our fee from 28% to 27% this year.
We hope this clarifies things from our side. If you have any additional questions or concerns, feel free to reach out to us on support@vatfree.com—we’re always here to help!
Service is good
Service is good . Payment is fast. Only issue is finding the shop name as I have to scroll through the list and sometimes the name and address is different. Like the same name is of different address block number on the Vatfree listing. Of the same address has a different shop name. In the end I went for shop name to submit
3 January 2025
Reply from Vatfree.com
Hi Chern, thank you so much for your review and feedback!
We’re glad to hear that you’re happy with our service and payment speed.
Regarding the difficulty in finding the correct store, the shop list is designed to help locate stores by either the name on the receipt or the address. I noticed that the store name on your receipt is only a partial version of the full name as it’s registered in our shop list, which may have caused the confusion.
If you can’t find the correct store, you have the option to add it as a new store during the registration process. Rest assured, our team carefully reviews each claim and will make any necessary adjustments to ensure the store details match the purchase receipt.
Your feedback is incredibly helpful for improving the customer experience, and we truly appreciate you sharing your thoughts. We’re always here to assist and look forward to helping you again in the future!
Reply from Vatfree.com
Thank you so much for your feedback!
We’re thrilled to hear your experience was hassle-free as it is our goal to make the refund process as simple and efficient as possible. We look forward to assisting you again in the future! 🌟
Reply from Vatfree.com
Thank you so much for your great review!
We’re so pleased to know that you found our service both fast and reliable.
Looking forward to supporting you again with your VAT claims in the future!
Very simple process
Very simple process and there were no lines at the counter at the airiport.
21 December 2024
Reply from Vatfree.com
Hi Elisa, thank you for your kind review! We're so glad to hear you found the process straightforward and smooth. It’s great to know everything went seamlessly for you. If you ever need assistance with your VAT refunds again, we’ll be happy to help! 😊
Reply from Vatfree.com
Thank you so much for your great review, Erdem! We are very happy to hear that you found the process easy and fast, that's exactly what we aim for. We look forward to helping you with tour VAT claims again in the future! 😊
Reply from Vatfree.com
Thank you so much for your review! Providing quick and efficient support is what we aim for, so your feedback truly makes our day! 😊 We look forward to assisting you with your VAT claims again in the future.
P.S. Don’t forget to request a payout in your account! If you need any further assistance, feel free to reach out to us anytime at support@vatfree.com.
The app was easy to navigate and the…
The app was easy to navigate and the instructions on how to go through the process were straightforward
27 December 2024
Reply from Vatfree.com
Thank you so much for your great review, Sharlene! Making the VAT refund process simple and efficient is our top priority, and it's wonderful to hear you found it straightforward. We’d be delighted to assist you with your VAT claims again in the future! 😊
FAST REFUND AND NO TRICKS
19 December 2024
Reply from Vatfree.com
Thank you so much for your 5-star review! 🌟 We're thrilled to hear you found the process fast and transparent—that's exactly what we aim for! We look forward to assisting you again in the future with your VAT claims. 😊
The procedure was seem less and easy to…
The procedure was seem less and easy to follow!!!
19 December 2024
Reply from Vatfree.com
Hi Allan! Thank you so much for your great review! Our goal is to make the VAT refund process as simple and efficient as possible, and we're so glad we could meet your expectations. We'd be happy to assist you again with your VAT claims in the future!
The service was efficient and clear
The service was efficient and clear, but your service fees are extremely high. Had I known this in advance, I wouldn’t have done it through you.
19 December 2024
Reply from Vatfree.com
Dear Maya,
Thank you for your feedback! We're glad to hear you found our service efficient and clear.
We understand that service fees can sometimes seem a lot. However, our fee of 28% (with a minimum of €2.50 and a maximum of €80 per receipt) is currently the lowest in the market. For larger purchases, our unique maximum fee can save you hundreds of euros compared to other providers. These fees cover the complexities of processing VAT refunds, such as liaising with stores and Customs departments and integrating payment solutions.
We strive to ensure our customers always receive the best value, and if you find a lower fee elsewhere, we’re happy to match it. We hope this clarifies the reasoning behind our fees and that you’ll consider using our service again in the future. If you have any questions or concerns, please feel free to reach out to us at support@vatfree.com. We’d be happy to assist!
Kind regards,
The vatfree.com team
I had a great experience with…
I had a great experience with Vatfree.com! The process was quick and efficient, and I was able to complete everything easily through the app. Highly recommend their service!
19 December 2024
Reply from Vatfree.com
Thank you so much for your wonderful review, Jovana! 🌟 We're delighted to hear you found the process quick and efficient. Your recommendation truly means a lot to us! If you ever need assistance with your VAT claims in the future, please know we're always here to help. 😊
Safe and fast
It was very easy to get my tax refund. You complete your transaction by following the directions on the mobile application and uploading the requested documents to the system. The system works safely and properly.
19 December 2024
Reply from Vatfree.com
Thank you so much for your wonderful feedback, Ali!
We’re delighted to hear that you found the process easy and straightforward. It’s great to know that our app worked well for you and made your tax refund experience smooth.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!
Reply from Vatfree.com
Thank you so much for your 5-star review, Henriette!
We’re very happy to hear that you found our service very efficient—efficiency is exactly what we strive for :)
We look forward to assisting you again in the future with any VAT claims you may have!
All perfect
19 December 2024
Reply from Vatfree.com
Hi Sascha, thank you so much for your 5-star review! Your satisfaction is what we strive for! We hope to assist you again in the future with your VAT claims!
Reply from Vatfree.com
Thank you so much for your kind words, Lorenzo!
We’re thrilled to hear you found the process simple and quick, that’s exactly our goal! We look forward to assisting you again with your VAT claims in the future!
The whole process takes a long time to…
The whole process takes a long time to review and then receive your refund. Also in addition to taking a long time, they take an additional fee.
19 December 2024
Reply from Vatfree.com
Dear Madison,
Thank you for sharing your feedback. We understand that waiting for your VAT refund can be inconvenient. We send invoices for VAT refund claims to stores two (2) times a month on Tuesdays, and the timing of the refund can depend on how quickly the store processes the payment.
In your case, the process took 10 days—from the moment of claim registration to the requested payout—which falls within the parameters of what we strive for in terms of efficiency.
Please note that for credit card payments, a transaction fee of €2 is applied. We understand this may be frustrating, especially if this is the only available payment method for you. Unfortunately, this fee comes directly from the payment providers, and we have no control over it.
We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. We hope you'll give us the opportunity to assist you with your VAT claims in the future. If you have any questions or concerns, please don’t hesitate to reach out to us at support@vatfree.com.
Reply from Vatfree.com
Thank you so much for your kind review, Prashant! It’s our goal to make the VAT refund process as quick and efficient as possible, so your words truly mean a lot. We look forward to assisting you again in the future with your VAT claims!
Reply from Vatfree.com
Dar Ataur,
We’re sorry to hear that you had a negative experience. We’d like to understand your concerns better so that we can improve our service. Could you kindly clarify what you meant by your comment? Several of your claims have been already paid by the stores, and you can request a payout for them. We’re here to assist you and ensure a better experience moving forward. Please feel free to reach out to us at support@vatfree.com!
Infornation
Simple process, report and get stamp in Schipol airport, back to my country and upload all the receipts to the application. Wait for the status.
2 December 2024
Reply from Vatfree.com
Thank you for your kind review! We're very pleased to hear the process was simple and smooth for you. We hope to assist you again next time you travel to Europe! 🌍✨
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