Vaporesso Reviews 205

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products, citing issues such as poor quality, devices failing prematurely, and consistent leaking problems with pods. Reviewers frequently encountered problems with their orders, including items not shipping or arriving as expected, and found the customer service to be largely unresponsive and unhelpful. There were also complaints about the company not honoring warranties and a general feeling that many products were rushed to market without sufficient quality control. However, some people mentioned positive experiences, particularly regarding certain products offering great prices and good performance, with some devices being described as reliable and having good battery life. A few customers also praised the customer support team for being helpful, patient, and professional in resolving their issues.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing significant dissatisfaction... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Order

Customers consistently express dissatisfaction with their orders, citing significant delays and unfulfilled... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as horrible and... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding great prices and products.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We have used the cheaper products and the expensive products, they all suck, we are not happy.

Rated 2 out of 5 stars

Not very nice to be honest. Never had a vape make me feel as sick as these ones do.Have to top them up a ridiculous amount aswell. Not worth it

Rated 1 out of 5 stars

When I order a vape and pods I didn’t realise how poor their customer service was. It’s almost a month since a placed the order, and the shipping status is “ preparing to ship” There is no way to... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Vaporesso are passionate about vaping! We build innovative vape devices including mods, tanks, vaping kits & tools. First rate quality products guaranteed.


Contact info

2.2

Poor

TrustScore 2 out of 5

205 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE DO NOT BUY

broke after a month. not even going to bother with trying the warranty after reading the rest of these reviews what a joke of a company AVOID AT ALL COSTS unless you replace your vape every month

9 June 2022
Unprompted review
Rated 1 out of 5 stars

Bought the Luxe 2 Problems

Bought the Luxe 2 about 2 months ago. Worked great for the first month and a half. Now buzzes all the time but still fires. Don't know of any recourse & customer service is really non existent. Do yourself a favor & DON'T buy any Vapereso product as they are just something they sell.Had a Revenger before & it lasts about 2 years. Also can't update firmware from my Apple computer.

6 June 2022
Unprompted review
Rated 1 out of 5 stars

purchased LUXE PM40 in December 2021

purchased LUXE PM40 in December 2021. after about 3 months it would just go dead after charging and not turn on or take a charge. then be dead for a day or two and then come back to life. pretty lame. contacted support to see if they would honor their 6 month warranty stated on the warranty card. they would not. they kept asking for more and more "proof" after I sent pictures, store reciept, they wanted videos and then just stopped responding. they are total thieves and liars. do not buy!

23 March 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality

I've had 2 different vapes through them none of them lasted longer then a 5 months. Then you're stuck paying another $50 for a new one every couple months. Stay away unless you wanna spend money on a new vape all the time.

16 February 2022
Unprompted review
Rated 1 out of 5 stars

Purchased the Vaporesso Amor Pro

Purchased the Vaporesso Amor Pro. It lasted three months before the mod stopped working. Retailer guarantee 30 days, manufacturers Vaporesso Guarantee only 90 days.

A 90 day guarantee should tell you they are not confident about the quality of their product, steer we’ll clear.

6 February 2022
Unprompted review
Rated 1 out of 5 stars

Not about the company but the product

Not about the company but the product. They have this innovated fill cap that is great if you want to waste most of your vape juice while filling. Will be getting a replacement very soon. Had this for 2 weeks and the filling is a massive issue. It's a shame because the product wouldn't be too bad if the filling issue wasn't so terrible. It's something they have on all vapes. Not good at all.

4 February 2022
Unprompted review
Rated 3 out of 5 stars

Great Products!!! Bad Customer Service!!!

Their products are great but their customer service is bad. I bought the Luxe 80S from myvpro.com and got a defective pod with it but was told to contact Vaporesso. Well I tried and tried to contact Vaporesso but never could get a reply from them. No help at all was given or recieved.

23 November 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT EVEN BOTHER WITH THIS PRODUCT!!

DO NOT EVEN BOTHER WITH THIS PRODUCT!!! There are better companies and better products. I spoke with the company owners and my time was wasted, luckily it took no more than 1 hour to email and complete the return product warranty. This company is TOO SHADY so any interested customers should turn around and GO SOMEWHERE ELSE!

18 November 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Dont waste your money, bought this pile of rubbish from a local vape shop who told me they are great, paid £50 and worked for a week, absolute shocking chinise crap, avoid at all costs, cheap rubbish selling at high prices.

2 November 2021
Unprompted review
Rated 1 out of 5 stars

I purchased an vaporesso luxe from…

I purchased an vaporesso luxe from element Vape,opening it to fill it was hard,you had to twist forever to get the top off,fearing that it would break,so cheaply made,I filled it,put in the first coil,it started smoking and I was sucking in juice trying to adjust it to see what the problem was,I was spitting into a tissue,I tried the second coil,it started to leak ,smoke,and within seconds a full tank was empty because it was spilling hot juice on my freaking hands and I sent the video to vaporesso and they still refused to honor the warranty and I sent receipts that I had just purchased it

18 October 2021
Unprompted review
Rated 1 out of 5 stars

horrible customer service

horrible customer service. they ask for a video of the problem and then proceed to ask for more and more videos instead of trying to arrange the issue. they also take the longest time to reply. i had a vaporesso vape for 4 months and it’s already broken. Don’t bother wasting your money, quality is bad and their customer service will not help you

22 September 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased customer

I own 3 vaporesso mods. The first Gen that I got was during the start of the viris and could only get it in red. After a while I was able get another one in black. I enjoyed using the both. So I decided to get the Lux 2. Now I am happy with all three and use them all day long. Very dependable and have all the power and ability that I will ever need. You can not go wrong by putting one on your shopping list if you take vapping seriously. Have a great day.

7 August 2021
Unprompted review
Rated 1 out of 5 stars

Horrible customer service!

Ordered the product and it was several weeks late, I disputed the charge and have received several threatening emails after the package finally arrived. I will never use this company again! Very unprofessional! Substandard product!

22 July 2021
Unprompted review
Rated 1 out of 5 stars

HORRIBLE TANK on GTX GO 80

HORRIBLE TANK on GTX GO 80, and only the 0.2 and 0.8 coils are working, the rest of them are not good for the tank, even if Vaporeso says it works. I do not recommend Vaporesso.

4 July 2021
Unprompted review
Rated 1 out of 5 stars

every piece i have ever bought is the…

every piece i have ever bought is the most leaky crap ever used. one day itll be sitting there the next ill pick a vaporesso vape up and itll just pour all the liquid through the air holes onto me / my carpet. have owned 5 vaporesso items and all are terrible AVOID AVOID AVOID

4 July 2021
Unprompted review
Rated 5 out of 5 stars

I had a rather good experience with the…

I had a rather good experience with the product and support. On My new PM80SE a magnet was missing and contacted Vaporesso, Wendy asked for proof of purchase and after that it was less than a week and received a new kit. I have to say support was excellent and very fast. 5 stars from me...

25 June 2021
Unprompted review

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