Vapor Authority Reviews 190

Adam S. and this company could not have done more to go above and beyond.

Vaping.com lost my order and it took them almost 2 months to refund me my money.

Adam ensured I received my order in only 3 days. Unbelievably exceptional customer service. I highly recommend this company. The pricing is extremely fair, but the shipping is just amazing.

They’ve earned a customer for life

Customer Service and products top notch!
Order a mod that has been hard to find both locally and on internet.
Was concerned about shipping only because the tracking app needs lil help. Emailed Customer Service and they replied quickly & even reached out when it was out for delivery. Was very great full because requires a signature, and I was going out of town. Thank you Vapor Authority!

Quick service, lots of inventory.
Helpful, fast response to any questions or issues.
Recommend this company.

I’ve had a custom request a few times, and they’ve accommodated me with no problem. Definitely my go to for my favorite vape juice!

Purchased 2 Eleaf iStick Power 2 w/GX tank kits at the end of December. After being in service for 40 days, one of the Mods fire button was intermittently sticking in the fire position! Contacted Vapor Authority via email and received reply the next day! RMA was issued, dropped return in the mail and replacement is on its way! Top notch customer service! Vapor Authority always has great prices, fast delivery and customer service that is second to none!!! Happy customer since 2016.

I am so impressed with this company! I bought a new pod mod, which basically came with the incorrect replacement pod (ordered separately and not the fault of seller, as they were told, it would fit the RTE-but doesn’t) further, the device itself has problems almost immediately! They made it completely easy for me to deal with exchanging it. Everybody worked hard to make sure that I got a working device without having to spend more money shipping and more money on taxes. I can’t say enough about how far this company went to make sure I was happy. And I am happy now! This is for sure my new place to buy all of my vaping supplies. Thank you, Patrick and Adam!

These guys rock!

I had my order delivered with no issues. However, while placing the order, I had some issues because I was using my foreigner credit card and system blocked me.

But that was not an issue, they helped me immediately and gifted me some liquid for this headache that was not their mistake.

From now on, Vapor Authority is my only place for my vaping thing!

This is a great small business. I've ordered 3 times now, and my latest order literally arrived the next day. I don't know how the Commiefornia (sponsored by cigarette lobby) authoritarianism is going to impact CA vape shops, but this is a great source that I hope is able to survive.

Everything about this company is great. Customer service is spot on, always. Shipping is the best. I’m across the country from them and I get my package before the week is out. There are there for all my vaping needs. Love em

Never disappointed, always pleased with product and services. Quick professional response from this company if there is an issue. Such a pleasure doing business with you! Thanks, Adam and Cameron!

First off they had in stock the item I was looking for when others did not. Shipping was fast! And a good price. But unfortunately the item had a issue, though it was a mfg defect Adam went above and beyond to remedy the issue. So great job Adam, much appreciated. Will be shopping VA from now on thanks again

I've purchased all sorts of vaping products from many different locations. When I say I was blown away by these folks at Vapor Authority, I absolutely mean it. I asked them a question early this morning, not only did they reply to my email in less than 3 hours, but they actually answered my questions! They have a huge selection of good quality products, no marked up cheap knockoffs, no questionable liquid, and every coil or pod you could ever need. For anyone reading this, I highly suggest you give these folks your business.

Reasonable prices and fast delivery. Will definitely be using this company again!

This place is great. They have a wide variety of products and at a fair price. I always get my orders in a very timely manner. I have got to say they have a very good customer service department. I had gotten a defective device and I almost immediately got it resolved by getting in touch with them via email. They had me a shipping label made and sent within 15 mins of notifying them. Then once I told them that the mail man had picked up my original device, they almost immediately sent me a tracking number for my replacement device. I mean u cannot find service like that anywhere! I will be shopping with them for the foreseeable future!

Every time I order from Vapor authority the experience is perfect! They ship out so fast I receive my order the next day every time! This was the first time I had an issue and they handled it perfectly. I had 3 disposable vapes that all tasted burnt (must have been a bad batch) I emailed the customer service department. They were super quick to respond. Asked for a picture of the unit and the packaging on a Friday, by Monday morning they offered me either a refund, credit or replacement. Amazing service, definitely opted for the credit as I will continue to give them my business for as long as I vape!

I truly love going through this store and getting my vape supplies from here. When I order they always come early then with the delivery days supposed to also if you ever need help they're always there for you email them or go on their chat they always answer you back and help you work through your problems that you're either having with ordering shipping or item you bought that has the warranty on it. Thanks paper authority for being here for me.

The ecig I had purchased only lasted three weeks and then the button started to stick all the time. I reached out and they were super nice sent me a return shipping label which I did not have to pay anything for! And I was able to get a new kit right away! Highly recommend!

I placed my first order from VAPOR AUTHORITY and was extremely pleased with their speedy service. Will definitely buy from them again.

Quick response when I had a problem I received my orders very quickly I will always order my vaping products from them

I've ordered from Vapor Authority a number of times over the years. They ship promptly and do a great job of keeping you informed about shipping info. Recently I ordered a vape device from them that was faulty. I contacted them & they responded promptly. They emailed me a postage-paid return form and sent the replacement even before they had received the faulty device I returned. Very pleased with their customer service -- which can be hard to find these days.