Great Customer Service
I placed a big order which arrived the next day. Unfortunately, quite a few of the items were missing. The packing note stated that they were out of stock or discontinued. I contacted the company and they were very helpful. They informed me that they would try to source the missing items from their supplier and if they couldn't they would offer alternatives or a refund. They couldn't source the original items so I opted for alternatives and they processed my new order straight away. The alternative items were more costly but I wasn't charged and they are giving some free items as a goodwill gesture. I'm very impressed with their service and will order again in the future.
Reply from Vapingsupplier
Hi,
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear that you were happy with the way we handled your order. While we're very sorry that some of the items were unavailable, we're pleased we were able to offer suitable alternatives and get your replacement order dispatched quickly.
Providing honest communication and looking after our customers is very important to us, so it's great to know our efforts made a positive difference. We truly appreciate your patience and understanding throughout the process.
Thank you again for choosing Vaping Supplier. We look forward to serving you again soon!
Kind regards,
Vaping Supplier