Shocking customer service, my item I ordered in April was faulty and I still haven’t received an item. No response from messages and contact number doesn’t exist
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very Bad Customer Service - Ordered a G PRIV 220W at £80+, used for 7 weeks and fire key has broken. Giorgi at Vaping Man blames me for the damage even though the condition of the vape has not been ex... See more
This company is OK and offers some good deals. Delivery is prompt but beware if you have any problems. As suggested in some other reviews the customer service is poor. They will ignore your emails eve... See more
I am very pleased with the service I have received so far... I have ordered starter kits for myself and partner.Excellent choice and variety of products, different nicotine strenghts and top quality l... See more
1.5
Bad
64 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Excellent honest service
Ordered a premium kit, although received wrong item. They were happy to help, resent out correct item. Delivery very quick too, all sorted in plenty of time for Christmas.
Once again thanks for your help and excellent service
18 December 2015
Unprompted review
Outstanding Service
I visited the The Vaping man today and I can honestly say that they were very helpful and knowledgeable.
Thank you Alex and the other gentleman who assisted me with my purchase today.
I highly recommend their service.
Aaron
8 December 2015
Unprompted review
Great customer service, Good range of liquids, Fantastic combo Kits..
4 December 2015
Unprompted review
Great Service
I have purchased a Eleaf Istick from this company. Just wanted to appreciate them for their speeder delivery and for great product.
Thanks a lot for the service
9 November 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.