Vapestore Reviews 

17,771
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products available at competitive prices, often noting the excellent value for money. The service is frequently highlighted as efficient and reliable, with many people appreciating the fast dispatch and delivery of their orders. Reviewers also commend the quality of the products and the secure packaging, ensuring items arrive safely. However, some customers also noted occasional issues with delivery times, with orders sometimes taking longer than expected or not arriving at all. A few other people also felt that some products arrived unsealed or were faulty upon arrival, leading to disappointment and a need for replacements or refunds.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Product

Reviewers highlight positive aspects of product, often praising the excellent quality, wide range, and... See more

Service

People report positive experiences with service, consistently highlighting its excellence and efficiency.... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and efficiency, with many... See more

Price

Users describe positive interactions with price, consistently finding products to be very good and cheap... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more

Company replied

Rated 5 out of 5 stars

Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more

Company replied

Rated 5 out of 5 stars

5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more

Company replied

Rated 5 out of 5 stars

I am a return customer and completely recommend these people as the prices are great, loyalty program first class and the delivery from point of ordering is incredibly fast, in most cases I have recei... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids


Contact info

4.8

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.8

All reviews

(17,771)

5,211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Xross 3 nano

Xross 3 nano
Mint condition, helped with the mini 0.6 which I like as well but felt underpowered but worked out. The nano is quite neat

Thanks

28 June 2026
Vapestore logo

Reply from Vapestore

Hi,

We're so glad to hear you're enjoying the Xross 3 Nano and find it to be quite neat! It's wonderful that it provides the power you were looking for. Thank you for sharing your positive feedback with us.

Kind regards
Rose

Rated 5 out of 5 stars

Fast delivery never a problem

Fast delivery never a problem

29 June 2026
Vapestore logo

Reply from Vapestore

Hi,

Thank you for your feedback! We're so pleased to hear that your delivery was fast and that you never experienced any problems. We truly appreciate your support.

Kind regards
Rose

Rated 5 out of 5 stars

Vape and pods

Thank you great service

29 June 2026
Vapestore logo

Reply from Vapestore

Hi Karen,

We appreciate your kind words! We're so glad you were happy with our service. Thank you for taking the time to share your positive feedback.

Kind regards
Rose

Rated 5 out of 5 stars

Always reliable and good value

Have been ordering for a couple of years now. Never had a bad experience orders arrive super fast and no hiccups.

28 June 2026
Vapestore logo

Reply from Vapestore

Hi Duncan,

We are so happy to hear that you've consistently had such positive experiences with us over the past couple of years. We truly appreciate your continued loyalty and kind words!

Kind regards
Rose

Rated 5 out of 5 stars

Brilliant service

Order packed up straight away and delivered within 2 days - fantastic service!

28 June 2026
Vapestore logo

Reply from Vapestore

Hi Sandra,

We are so pleased to hear that your order was packed and delivered so quickly. Thank you for your fantastic feedback!

Kind regards
Rose

Rated 5 out of 5 stars

Continuously brilliant and reliable

Continuously brilliant and reliable. Orders received in record time and are always exactly what I ordered. Some stores send an alternative which is never anything remotely like what I ordered, but Vapestore don't do this. I would highly recommend Vapestore.

27 June 2026
Vapestore logo

Reply from Vapestore

Hi Nickie,

We're so pleased to hear that you consistently find our service brilliant and reliable! It's wonderful to know that your orders are received quickly and are always exactly what you expected. We truly appreciate your kind words and recommendation.

Kind regards
Rose

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery,
Order arrived in time.
Customer service is great

25 June 2026
Vapestore logo

Reply from Vapestore

Hi Mark,

Thank you for your fantastic review! We are so pleased to hear your order arrived on time and that you were happy with our customer service. We really appreciate your feedback!

Kind regards
Rose

Rated 5 out of 5 stars

Great service

Great service, that's all I need to say 😊

19 June 2026
Vapestore logo

Reply from Vapestore

Hi Dave,

Thank you for your wonderful feedback! We are so pleased to hear you had a great experience with our service. Your support means a lot to us.

Kind regards
Rose

Rated 5 out of 5 stars

Good value, quick delivery

Good value, quick delivery, good loyalty rewards

28 June 2026
Vapestore logo

Reply from Vapestore

Hi Jordan,

We appreciate your positive feedback! We are so pleased that you were happy with the value, quick delivery, and good loyalty rewards. Thank you!

Kind regards
Rose

Rated 5 out of 5 stars

quick service

quick service, all complet, very good ware

28 June 2026
Vapestore logo

Reply from Vapestore

Hi Peter,

We're so happy to hear you received quick service and that everything was complete and of very good quality. We appreciate your kind words!

Kind regards
Rose

Rated 5 out of 5 stars

As always this company deliver quickly…

As always this company deliver quickly and the prices on products are good. The website is easy to use and I love the rewards scheme.

4 June 2026
Vapestore logo

Reply from Vapestore

Hi Samantha,

We're so happy to hear that our company consistently delivers quickly and that you find our product prices good. It's great that you find our website easy to use and love our rewards scheme!

Kind regards
Rose

Rated 5 out of 5 stars

Always fast and reliable

Always fast and reliable. Highly recommended.

27 June 2026
Vapestore logo

Reply from Vapestore

Hi Tina,

We appreciate your positive feedback! We are so pleased you find our service fast and reliable. Thank you for your recommendation!

Kind regards
Rose

Rated 5 out of 5 stars

Fab!

Absolutely brilliant. Ordered Nic-salts 👍🏻 Delivery was really fast!

13 June 2026
Vapestore logo

Reply from Vapestore

Hi Gemma,

We're absolutely delighted to hear you found our service brilliant and that your order arrived so quickly! Thank you for your wonderful feedback.

Kind regards
Rose

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service

13 June 2026
Vapestore logo

Reply from Vapestore

Hi Alison,

Thank you for your great review! We're delighted to hear you found our service fast and reliable. We really appreciate your support and look forward to serving you again soon.

Kind regards
Rose

Rated 5 out of 5 stars

Smooth transaction

Exactly the products I wanted, great price and quick delivery. No complaints from this end

27 June 2026
Vapestore logo

Reply from Vapestore

Hi Liam,

We're so pleased to hear that you found the exact products you were looking for at a great price, and that the delivery was quick. Your satisfaction is very important to us!

Kind regards
Rose

Rated 3 out of 5 stars

Love vape store but on my last order I…

Love vape store but on my last order I couldn’t order the amount of liquid I wanted although have been able to on all previous orders.

27 June 2026
Vapestore logo

Reply from Vapestore

Hi,

We're sorry to hear that you weren't able to order the quantity of e-liquid you wanted. After reviewing your order, it looks like the item you were purchasing has unfortunately gone out of stock, which is why you were unable to add the amount you had selected.

If you'd like any alternative flavour or product suggestions, please don't hesitate to get in touch. Any member of our Customer Service team would be more than happy to help you find a suitable alternative. Thank you for your understanding and for your continued support.

Kind regards
Rose

Rated 5 out of 5 stars

You need to check this seller out

Excellent value and always deliver on time.
Good selection of flavours and you can find everything you need

27 June 2026
Vapestore logo

Reply from Vapestore

Hi,

We appreciate your positive feedback! We're so happy to hear that you find our products to be an excellent value and that we always deliver on time. We're also glad you enjoy our selection of flavours.

Kind regards
Rose

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