VapestoreReviews 

17,638
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 5,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, noting they are well-packaged and as described, with a wide selection available at good prices. The service is frequently highlighted as outstanding, with many appreciating the quick and efficient dispatch and delivery, often arriving the next day. People also value the easy online ordering process and the responsive customer support that quickly resolves any issues. However, some customers experienced issues with delivery times, with orders taking longer than expected or not arriving at all, despite paying for expedited shipping. A few other people also felt that some products received were faulty or leaked upon assembly.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting quick and efficient... See more

Product

Customers consistently note positive experiences with product, praising the wide selection, good prices, and... See more

Service

Customers had positive experiences with service, consistently praising the fast and efficient delivery, with... See more

Order

People report positive experiences with order, highlighting the ease of ordering and quick delivery. Many... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the good and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Company and the best quality supplier of UK manufactured juices. Small delays and out of stocks while they moved to bigger warehouse, but seem to be nearly back on track again. Love the m... See more

Company replied

Rated 5 out of 5 stars

I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more

Company replied

Rated 5 out of 5 stars

Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more

Company replied

Rated 5 out of 5 stars

5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids


Contact info

4.8

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
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1-star

Asks customers to review

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4.8

All reviews

(17,638)

5,078 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I usually give 5 stars

I usually give 5 stars, but on this occasion the packs came unsealed, I specifically order them in packs of 5s, so they come sealed. Puzzling....
Also, took 5 days to arrive, also puzzling ....

25 June 2026
Rated 1 out of 5 stars

I am very disappointed I ordered a vape…

I am very disappointed I ordered a vape which was faulty I contacted them and sent the vape back and over 1.5 weeks later still no refund I wouldn’t use this website again

24 June 2026
Unprompted review
Vapestore logo

Reply from Vapestore

Hello There

We're very sorry to hear about your experience and completely understand your disappointment. This is not the level of service we aim to provide, and we sincerely apologise for the frustration caused by the delay.

We'd really appreciate the opportunity to investigate this for you, as we'd like to understand exactly what has happened with your returned item and refund. While refunds are normally processed as quickly as possible once a return has been received and inspected, we'd like to review your case to ensure everything is progressing as it should.

Please contact me directly, Paul, Customer Services Manager, at support@vapouriz.com with your order details. I'll personally investigate your return, provide you with an update, and do everything I can to resolve the matter as quickly as possible.

Thank you for bringing this to our attention. We value your feedback and hope you'll give us the opportunity to put things right.

Kindest regards
Paul

Rated 5 out of 5 stars

Amazing flavours

Amazing flavours, great prices and always arrives on time.

25 June 2026
Vapestore logo

Reply from Vapestore

Hello There

We appreciate your positive feedback! We're so happy to hear that you were pleased with our amazing flavours, great prices, and on-time delivery. Thank you!

Kind regards
Rose

Rated 5 out of 5 stars

Exactly as requested

Ordering was easy. Delivery was quick

11 June 2026
Vapestore logo

Reply from Vapestore

Hello There

We're so glad to hear that your ordering experience was smooth and that your delivery arrived quickly. We appreciate you sharing your positive feedback!

Kind regards
Rose

Rated 5 out of 5 stars

FAST DELIVERY

FAST DELIVERY

24 June 2026
Vapestore logo

Reply from Vapestore

Hello There,

Thank you for your fantastic review! We're delighted to hear that you were pleased with our fast delivery. We know how important it is to receive your order quickly, so it's great to know we met your expectations.

We really appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to serving you again soon!

Kind regards
Paul

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