Excellent Company and the best quality supplier of UK manufactured juices. Small delays and out of stocks while they moved to bigger warehouse, but seem to be nearly back on track again. Love the m... See more
Company replied
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Review summary
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I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more
Company replied
Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more
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5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more
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Company details
Written by the company
As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids
Contact info
7a Henley Business Park, GU3 2DX, Guildford, United Kingdom
- 0800 644 0000
- support@vapouriz.com
- vapestore.co.uk
4.8
Excellent
18K reviews
Asks customers to review
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Checked Amazon as this was where I got…
Checked Amazon as this was where I got my last Argus but they refunded me so went here instead. Cheaper than amazon, quick delivery and more colours to choose from. Amazing product thank you 😊
11 June 2026
Great site super fast delivery always…
Great site super fast delivery always pleased with purchase
24 June 2026
Always helpful always send products…
Always helpful always send products quickly and great vapes
11 June 2026
I usually give 5 stars
I usually give 5 stars, but on this occasion the packs came unsealed, I specifically order them in packs of 5s, so they come sealed. Puzzling....
Also, took 5 days to arrive, also puzzling ....
25 June 2026
Always rapid delivery and very happy…
Always rapid delivery and very happy with their products
25 June 2026
Great service prompt free delivery
8 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vapestore
Hello There
We're so pleased you're happy with your purchase and the excellent service you received. Thank you for your kind words!
Kind regards
Rose
I am very disappointed I ordered a vape…
I am very disappointed I ordered a vape which was faulty I contacted them and sent the vape back and over 1.5 weeks later still no refund I wouldn’t use this website again
24 June 2026
Unprompted review
Reply from Vapestore
Hello There
We're very sorry to hear about your experience and completely understand your disappointment. This is not the level of service we aim to provide, and we sincerely apologise for the frustration caused by the delay.
We'd really appreciate the opportunity to investigate this for you, as we'd like to understand exactly what has happened with your returned item and refund. While refunds are normally processed as quickly as possible once a return has been received and inspected, we'd like to review your case to ensure everything is progressing as it should.
Please contact me directly, Paul, Customer Services Manager, at support@vapouriz.com with your order details. I'll personally investigate your return, provide you with an update, and do everything I can to resolve the matter as quickly as possible.
Thank you for bringing this to our attention. We value your feedback and hope you'll give us the opportunity to put things right.
Kindest regards
Paul
Reply from Vapestore
Hello There
We appreciate your positive feedback! We're so happy to hear that you were pleased with our amazing flavours, great prices, and on-time delivery. Thank you!
Kind regards
Rose
Reply from Vapestore
Hello There
We're so glad to hear that your ordering experience was smooth and that your delivery arrived quickly. We appreciate you sharing your positive feedback!
Kind regards
Rose
Reply from Vapestore
Hello There,
Thank you for your fantastic review! We're delighted to hear that you were pleased with our fast delivery. We know how important it is to receive your order quickly, so it's great to know we met your expectations.
We really appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to serving you again soon!
Kind regards
Paul
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