The product supplied was of the customary high quality and the delivery was? Well I disagree with the description as express delivery. I would call it Hyper-Drive. Only Scottie on the Enterprise cou... See more
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Good variety of options on offer with a competitive price. Quick delivery and carefully packaged. The best option for me on-line for these kind of products. 5 stars business.
Vape Mountain has proved, over the years, to be a reliable and efficient on line company. My orders are delivered swiftly and securely packaged. Highly recommend them.
Love Vape Mountain! Have been using them for years now. They dispatch within 24 hours so order arrives very quickly. Competitive prices and a vast range of quality products.
Company details
Written by the company
Vape Mountain sells vaping and electronic cigarette products from around the world. Shop for the finest flavours at great prices with fast delivery.
Vape Mountain
Written by the company
- Free Delivery Available
- We offer free UK delivery on ALL orders over £20. This way, you can stock up on your favourite flavours from the brands you love with ease.
- Save On Bulk Purchases
- We offer money-saving deals on a wide range of refill cartridges, cartomisers and pods. This makes it easier (and cheaper!) for you to buy the refill flavours you love in bulk.
- Brands You Can Trust
- We've years of experience working with popular vaping brands, so we're confident that you'll find your preferred e-cigarette from a name you can trust.
- Product Experts
- Whether you're new to vaping or you're a seasoned vaper, our dedicated team of product experts are on hand to help. If you'd like any information about any of our products, whether that's about device compatibility, flavour profiles, or any of our bulk offers, our customer care team are here to help. You may also find our Knowledge Centre useful, where you can find a wealth of information about vape brands, e-cigarette devices, and where in the world you can vape.
Contact info
Unit 6 Union Court, Union Road, SW4 6JP, London, United Kingdom
- 020 7501 1108
- helpdesk@vapemountain.com
- vapemountain.com
4.7
Excellent
542 reviews
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very good service products came on…
very good service products came on time via royal mail tracked products very good quality so far very impressed
20 December 2024
Super speedy delivery!
A lovely company to deal with. Easy to navigate webpage. Incredibly fast delivery.
13 November 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unprofessional company
Ordered OK menthol high and received OK menthol medium it took 3 days for them to reply to an email ,I will never use this company again
9 November 2024
Reply from Vape Mountain
Dear Maggie,
Thank you for providing your feedback.
Our records indicate that your order was delivered to you on November 11, 2024.
On November 17, 2024, we received your email regarding the receipt of an incorrect strength. We sincerely apologise for this oversight. Unfortunately, our offices are closed over the weekend, and we were able to respond to your email on November 19, 2024.
In your response, you indicated that you wished to keep the order.
We regret any inconvenience this situation may have caused.
Should you have any further questions or concerns, please do not hesitate to contact us at helpdesk@vapemountain.com.
Kind regards,
The Vape Mountain Team
fast delivery
8 November 2024
Bought for the first time from vape…
Bought for the first time from vape mountain,and the price was lower than other firms on internet,allso the goods arrived in just a couple of days,so thank you
1 November 2024
Never Again…
Ordered a Vype epod kit on 24/10/24 and when it arrived it would not charge. I contacted Customer Service and advised them of this and that the manufacturing date on the box read SEP 19. I suggested that the battery had probably degenerated as the kit was 5 years old. I was advised to return the kit so that it could be checked and, if necessary, replaced. Replacement kit arrived today, 09/11/24 and yet again is failing to charge. This time the manufacturing date reads Dec 19. Another 5 year old piece of equipment. So disgusted that I went to a local vape shop and purchased an entirely different kit. So much for trying to quit smoking via Vape Mountain. I will suffer the £26 odd loss rather than the hassle and inconvenience which would want you start smoking again!! I wish to state that Molly from the Customer Care Department was amazing throughout the process
9 November 2024
Unprompted review
Reply from Vape Mountain
Dear Mr Bridges,
I am truly sorry that the replacement item you have recently received has proven to be also faulty.
I can see that you have emailed our Helpdesk Team advising of the issues you have experienced. Please be assured that we will be back in touch very soon with a view to resolving your query.
Please accept our apologies for any inconvenience this may have caused you.
I will be sure to pass on your kind comments regarding our service.
Kind regards,
Victor
Vape Mountain Team
I have purchased from you many times in…
I have purchased from you many times in the past and
every transaction was excellent.
Thank you.
23 September 2024
did not have stock in took an age to…
did not have stock in took an age to come but in their defence excellent customer service
27 September 2024
Reply from Vape Mountain
Dear Mr Macritchie,
I am very sorry that the items you ordered took longer than anticipated to be delivered.
Unfortunately, and due to an unforeseen delay affecting the shipment containing your items, we were only able to dispatch your order outside the expected lead time.
Let me also thank you for your comments regarding the service you received, and, above all, your patience and understanding.
In any case, I hope that you are enjoying your Cirro Regular Tobacco E-Liquid, and that we can be of service again to you soon.
Kind regards,
Victor
Vape Mountain Team
Quick turnaround
Quick and efficient; easy enough to find products and quantities on the website.
6 September 2024
Excellent service
19 August 2024
Items arrived super quick and at a good…
Items arrived super quick and at a good price compared to other sites. Would purchase from them again.
26 July 2024
Good selection …
Have used this company for a long time now and never been let down. Always delivered on time. Safely packaged and competitively priced.
8 July 2024
Very prompt delivery
8 July 2024
Easy to use web site
Easy to use web site! Good value! Quick delivery! Cheaper than leading supermarkets!
19 June 2024
Quick in arriving,very helpful easy do…
Quick in arriving,very helpful easy do order even for me,
28 May 2024
I bought it twice and both times they…
I bought it twice and both times they sell what they don't have, they accept the order but after a few weeks they write that it's gone, very poor service.
3 May 2024
Unprompted review
Reply from Vape Mountain
Dear Kestas,
Thank you for your feedback.
Please accept my sincere apologies for the delay and issues with your order.
I have raised an internal investigation so issues like this can be prevented from happening in the future.
I can see a full refund was actioned for you on 03/05/2024. If you have any further questions please email us at helpdesk@vapemountain.com
Kind regards,
Lakshan
Vape Mountain
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