The product supplied was of the customary high quality and the delivery was? Well I disagree with the description as express delivery. I would call it Hyper-Drive. Only Scottie on the Enterprise cou... See more
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Good variety of options on offer with a competitive price. Quick delivery and carefully packaged. The best option for me on-line for these kind of products. 5 stars business.
Vape Mountain has proved, over the years, to be a reliable and efficient on line company. My orders are delivered swiftly and securely packaged. Highly recommend them.
Love Vape Mountain! Have been using them for years now. They dispatch within 24 hours so order arrives very quickly. Competitive prices and a vast range of quality products.
Company details
Written by the company
Vape Mountain sells vaping and electronic cigarette products from around the world. Shop for the finest flavours at great prices with fast delivery.
Vape Mountain
Written by the company
- Free Delivery Available
- We offer free UK delivery on ALL orders over £20. This way, you can stock up on your favourite flavours from the brands you love with ease.
- Save On Bulk Purchases
- We offer money-saving deals on a wide range of refill cartridges, cartomisers and pods. This makes it easier (and cheaper!) for you to buy the refill flavours you love in bulk.
- Brands You Can Trust
- We've years of experience working with popular vaping brands, so we're confident that you'll find your preferred e-cigarette from a name you can trust.
- Product Experts
- Whether you're new to vaping or you're a seasoned vaper, our dedicated team of product experts are on hand to help. If you'd like any information about any of our products, whether that's about device compatibility, flavour profiles, or any of our bulk offers, our customer care team are here to help. You may also find our Knowledge Centre useful, where you can find a wealth of information about vape brands, e-cigarette devices, and where in the world you can vape.
Contact info
Unit 6 Union Court, Union Road, SW4 6JP, London, United Kingdom
- 020 7501 1108
- helpdesk@vapemountain.com
- vapemountain.com
4.7
Excellent
542 reviews
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Brilliant service!
Brilliant service, well packaged and super fast delivery, many thanks!
17 February 2023
Delivered promptly excellent service
16 February 2023
Very quick to deliver and easy to get
31 January 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong and incomplete goods sent
Wrong and incomplete goods sent. Emailed the company to voice my concerns and rather than send a replacement with the correct items immediately and deal with the wrong shipment later I was grilled over why I was unhappy and sent a returns label to print myself which I did straight away. No acknowledgement of receipt of said return or email follow-up. I've dealt with this company for several years with no issues - I can only assume that some stuctrual change has resulted in this sudden woeful lack of customer care. My previous orders going back several years have always arrived ahead of expectations but now 10 days later (and without the product I've paid for) I'm still waiting without hope for my order to arrive. There's a slogan in retail 'that the customer is alaways right' but in this case I feel I'm being accused of being the miscreant rather than the victim of appalling customer service.
28 January 2023
Unprompted review
Reply from Vape Mountain
Dear Mr Bradbury,
Thank you for providing your feedback.
I am very sorry that you received the incorrect items.
This was a rare mistake in our dispatching warehouse, for which we are very sorry.
Thank you very much for sending the photographs of the items you received as this helped us to find the cause of this error and to resolve it for you.
I am very sorry that you felt you were treated as the creator of this problem, that was certainly not our aim. This was our error and we needed to correct it. I am extremely grateful for your patience whilst we remedied this for you.
You have been a customer of ours for a long time, so I hope you know that we do our best to help our customers, especially if things go wrong, so I am very sorry that we let you down on this occasion.
Thak you again for your patience, understanding and cooperation and if you do need anything further, please let me know.
Kind regards
Tony
Vape Mountain team
Good customer service when items went…
Good customer service when items went missing in the post, however I’d recommend they use a different deal method as Royal Mail at the moment hasn’t been as good as it used to be.
16 November 2022
Placing a order on phone was so easy
Placing a order on phone was so easy, lady who took order was polite and helpful.
7 December 2022
Great but I haven't received then yet
Great but I haven't received then yet. Think its the postal strikes
3 December 2022
Great price and great service
27 November 2022
excellent customer service
22 November 2022
A very prompt service and order…
A very prompt service and order received as requested
1 November 2022
You did not send me the free gift…
You did not send me the free gift promised as per the voucher code.
1 November 2022
Reply from Vape Mountain
Dear Tracy,
Thank you for your feedback.
I am very sorry that you did not receive your free promotional starter kit.
I have checked your orders and you received the free starter kit on an earlier order.
Unfortunately, these free kits are only available on a one per household basis. I am very sorry if this was not clear on our website when you added it to your basket.
Thank you for your understanding.
I hope this helps and please let me know if you need anything further.
Kind regards,
Tony
Vape Mountain team
Alway 5 stars for this company.
Alway 5 stars for this company.
Great products but what brings me back again and again is the fast shipping process. So much appreciated. Thank you.
11 November 2022
Best price on the market
Best price on the market, I buy all the time from vape mountain.
5 October 2022
you have done all very well
you have done all very well, ordering, delivering, nice vape, thank you
5 November 2022
Prompt efficient service
26 September 2022
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