Vape Connect Reviews 

3,754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company for its excellent service and competitive pricing. Many people appreciate the wide selection of products and the ease of ordering online. Reviewers consistently highlight the exceptionally fast delivery, with many orders arriving the very next day. However, some customers also noted issues with delivery, specifically when paid next-day services experienced delays or failed to arrive as expected. A few other people mentioned receiving incorrect or missing items in their orders. Additionally, some reviewers experienced product quality concerns, such as changes in flavor not matching descriptions or issues with product charging.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many consistently praising the super fast and... See more

Service

People report positive experiences with service, consistently describing it as excellent, fantastic, and... See more

Product

Customers consistently note positive experiences with product quality, selection, and value, often... See more

Order

Clients share positive opinions on order, frequently describing the process as easy, straightforward, and a... See more

Price

Consumers consistently express satisfaction with the pricing, often describing it as great, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over 3years of using vape connect online, I can truly say there has been several improvements on the website navigation and clarity, also the choices are more varied, the quality of the... See more

Rated 5 out of 5 stars

I'm completely blown away on how quickly my order was processed, kept informed to the status & delivery. I initially placed an order on Saturday 4th July & was delivered on Sunday July 5th! Amazing, s... See more

Rated 5 out of 5 stars

Very easy to find the product I like on your site,easy drop flavor choices, and plenty to choose from and they arrived in a super fast time,very pleased ,will be ordering from you again,many thanks

Rated 5 out of 5 stars

Excellent service. Placed an order online late on Sunday afternoon and it was delivered by 1.00 the next day. The reward points mean I get money off on some orders too.

Company replied


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,754)

2,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

Amazing! Delivered next day, great condition absolutely would recommend. Will be ordering from here in future.

3 July 2026
Rated 5 out of 5 stars

The delivery from Vape Connect Online…

The delivery from Vape Connect Online was fast, the products arrived well packaged, and the customer service was excellent. I will definitely be ordering again and would highly recommend both the Dojo Blast 6000 Pods and Vape Connect Online to anyone looking for quality products and reliable Thank you

1 July 2026
Rated 1 out of 5 stars

They don’t deliver on time

They don’t deliver on time, I’ve been waiting a week for my vapes, every order I’ve ever made always come late and ends up being sold out so every vape flavour I order is out of stock.

6 July 2026
Unprompted review
Vape Connect logo

Reply from Vape Connect

Thank you for your feedback, and we're very sorry to hear about your experience.

We sincerely apologise for the delays you've experienced with your orders. We understand how frustrating it is to be waiting for your delivery, especially when you've chosen next-day delivery and have experienced repeated delays.

We're also sorry to hear that some of the flavours you wanted were out of stock. We do our best to keep our most popular products available, but demand can occasionally exceed supply.

We'd really like the opportunity to look into your recent orders and see what has happened. Please get in touch with our customer support team with your order details, and we'll do everything we can to resolve any outstanding issues and improve your experience going forward.

We appreciate your feedback and hope you'll give us the chance to restore your confidence in our service.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, order on Wednesday and recieved my package next day. Going forward, this is where I will be ordering from. Thank you for a superb service.

1 July 2026
Rated 1 out of 5 stars

Paid next day delivery but did not come…

Paid next day delivery but did not come next day it was the day after poor advertising and no refund for my next day delivery fee

1 July 2026
Vape Connect logo

Reply from Vape Connect

Thank you for your feedback, and we're sorry to hear that your order did not arrive the next day as expected.

We completely understand your disappointment, especially when you've paid for a next-day delivery service. While we always aim to dispatch orders promptly, delivery times can occasionally be affected by circumstances outside of our control once the parcel is with the courier.

We'd like the opportunity to review your order and the delivery service used. Please contact our customer support team with your order number, and we'll be happy to investigate what happened and discuss the delivery charge with you.

We appreciate your feedback and hope we can restore your confidence in our service.

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