Vape At Door UK Reviews 

637
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, the wide product selection, and the consistently speedy shipping times provided by the team. Consumers also appreciate the exceptionally helpful customer service, noting that all orders are always well packaged and very easy to place online. Some reviewers were not happy with occasional delivery delays, pointing out that parcels sometimes take longer than expected or fail to arrive on time despite paying extra for expedited shipping. A few people also mentioned occasionally receiving incorrect items or experiencing frustrating issues with missing products from their recent online purchases.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of fantastic vapes with... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive promptly and... See more

Order

Reviewers highlight positive aspects of ordering, noting speedy deliveries, competitive prices, and great... See more

Service

Customers report extremely positive experiences with the service, praising fast and reliable delivery.... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

Been ordering from vape at door for a while now. Always packaged well and fast Shipping. Usually stick to the same one's as i only like certain flavours. Had an issue with a previous order but... See more

Rated 5 out of 5 stars

This company are fantastic!!! I had a few problems with some pods I brought and without hesitation they sent me 4 new boxes out of their own pocket to make up for a manufacture problem. Customer servi... See more


Company details

  1. Vaporizer Store

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(637)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vapeatdoor is the best!

Brilliant custormer service from Dan, been searching for Crystal Prime 7k and everywhere had discontinued them til I found this website.
Good affordable prices and reliable, vapeatdoor is my go to for vapes now, I won't use any other website!

27 July 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit wary as first time ordering…

I was a bit wary as first time ordering but nothing to worry about it, everything went through smoothly, and all items delivered. They had my favourite vapes in stock, although slightly more expensive but worth it. Super fast delivery was expecting it Monday got them on Saturday. Will definitely be ordering again.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Above and Beyond Service

Staff fixed a problem regarding the vapes I had ordered, by offering similar flavours of a more expensive cape at no extra cost to myself. Will definitely be using their service again.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Spoke with dan about a product that was out of stock after I ordered. Dan was superb and customer service was outstanding to help resolve the issue
We definitely shop here again
Thank you

16 July 2025
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

Although issues happen sometimes with orders the customer service is outstanding always in touch and sorting out any issues and I don’t care what issue might happen (for example flavour out of stock) because the human touch in the customer service are so lovely friendly and helpful I will always order from them I have contacted them with just general enquiries too and nothing is ever too much for them they help and offer advice honestly I just want to make a huge deal of how good they are as this is rare these days especially for a online shop I hope they never change

10 July 2025
Unprompted review

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