I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.
Contact info
United Kingdom
- +44 7307 388829
- info@vapeatdoor.co.uk
- vapeatdoor.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service all around.
I have been using this company for a long time now and have only ever had 2 blips which was sorted out rapidly and very professionally by Dan who is extremely helpful.
I would never buy anywhere else and I've recommended this company to lots of my family and friends.
By far the best service I have ever used.
Excellent all around.
Thank you for everything.
Absolutely Brilliant service
Absolutely Brilliant service. Great offers, fast shipping, very helpful and really quick reply’s to my emails.
Delivery was super fast and free.
Wouldn’t use anyone else now I’ve found a reliable company with a fantastic service.
Massive variety and plenty of stock in my vapes and flavours.
We used this product before no problems
All you need
I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss.
Shout out to Dan
He gives any query his personal attention and things are absolutely perfect.
I wouldnt vape shop anywhere else.
customer services are great
customer services are great! my go to vape place will defo be ordering again 🙂
Excellent experience with this company
Excellent experience with this company. I've used them for a few months now and never been disappointed. Always on time and with little bonuses. Glad I found them
After taking my order and payment you…
After taking my order and payment you contacted me to say most of it was out of stock offered full units instead of refills , poor management of stock control, has happened several times

Reply from Vape At Door UK
Vape
A big thank you for my order. And very quick delivery to. Many thanks all.
Above and beyond customer service !
They went out of their way when a product I order was no longer I. Stock to find me a replacement! Clear open and honest communication throughout, have used many times and never had a problem. Quick fast delivery and products are always as described and of high quality!
First order was small
First order was small, as you're always dubious when using a company for the first time on the internet. All was okay, now ordering in larger quantities and never had any problems. All deliveries have been correct to order, and all arrived on time. Just had the one faulty battery, but I'm sure it would have been replaced, had I asked. Highly recommend.
Good
Good. Always arrive on time and any issues that happen they compensate for it
Best vape site I’ve found
Excellent service and very helpful staff, very quick delivery, the best vape site going!
This store is great
This store is great. I’ve been buying from there for a long time now. The customer service is the best I’ve ever experienced in any business, not just from a vape store. I’d highly recommend them to anyone.
Excellent company with excellent customer service.
I have been ordering from this company for a while now, the first time i was a bit scared as had bad experience from other online companies, but there was no need to be. I had an issue with a vape and Dan replied straightaway and was very helpful. My recent order was delayed and Dan got it shipped asap. What i love is their honesty he straight up told me there was a delay in the shipment. That is what you call excellent customer service! I strongly recommend them and their prices are very reasonable, but its the good customer service that does it for me.
Would recommend
Have been ordering with vape at the door for well over a year now , always keep you updated with delivery times etc . Will continue to order from here
Everything was fine but.
Everything was fine. I don't believe in 10/10 so could not give you 5/5. You must always strive so if you get a 10/10 or a 5/5 where can you go, only down. My only gripe is when I get an offer on email, it is only just after I have already ordered or won't link to my account so never benefit and I have spent quite a few quid with you so do feel a little bit peeved.
Perfect Everytime
The best online service for anyone who vape , fast and allways have great deal , cheer's Dan for all you do.
Fast delivery and easy to order no…
Fast delivery and easy to order no messing and good products
Fantastic vape company
Purchased off this company for over a year, the products are always what I ordered and the delivery is super fast and free if you spend over £30.. great customer service and have recommended to friends who now vapeatdoor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







