Ordered a vape doa emailed 6 days ago with no response expected to hear something by now. Update Received a response after this original post and they have been very helpful and organised a replacem... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great company, does some fantastic deals, and amazing value for money. I used to go to a local vape shop, but found was getting more expensive by the month. Cane across vape n go and couldn't believ... See more
Company replied
I order one a month from Vape & Go. Never any issues. 100% legit & fast delivery and there are really great deals on. I got regular emails telling me what's new and what's on offer. 100% recommend. I... See more
Company replied
The nicsalt are better priced than anywhere else I've seen, locally or online for Elux legends. Delivery is always fast plus you get loyalty points for buying.
Company replied
Company details
About Vape and Go
Written by the company
Vape and Go is a UK-based online vape shop, serving adult vapers across the country since 2018. From our warehouse in Preston, we stock one of the widest ranges of vaping products in the UK, including vape kits, pods, nic salts, e-liquids, big puff devices and nicotine pouches from leading brands like Hayati, Lost Mary, IVG, Vaporesso, Elf Bar and SKE Crystal.
Every product we sell is sourced from authorised UK distributors and complies with MHRA regulations. We check our prices against the market daily, so you'll find some of the lowest prices anywhere in the UK — and our multibuy deals across vape kits, pods and nic salts stretch your money even further.
Shop Vape Kits Shop Nic Salts Shop SaleDelivery and Shipping
Free Tracked UK Delivery
We offer free standard tracked UK delivery on all orders over £35, with same-day dispatch on orders placed before 8pm, 7 days a week.
Next Day and Weekend Delivery
Royal Mail and DPD next working day delivery options are available at checkout, including DPD Saturday and Sunday delivery for orders that can't wait until Monday.
Click and Collect
Local to Preston? Order online and collect in store at no extra cost.
View Delivery InformationCustomer Support
Need help? Call us on 01772 875800 or get in touch through our website — our team is on hand to sort delivery issues, faulty products or any question about your order. We read every review here and use your feedback to keep improving.
We are a strictly 18+ retailer. All orders are subject to age verification, and we take our responsibilities as a vape seller seriously.
Why shop with Vape and Go
Written by the company
- Same-day dispatch, 7 days a week
- Order before 8pm any day of the week and your order leaves our Preston warehouse the same day, with Royal Mail and DPD next-day options at checkout.
- Free tracked UK delivery over £35
- Free tracked delivery on all UK orders over £35. Need it faster? Next-day and DPD weekend delivery upgrades are available at checkout.
- Genuine stock, lowest prices
- Every product is sourced from authorised UK distributors and MHRA compliant. We check our prices daily so you get some of the lowest in the UK.
- Real support when you need it
- Call us on 01772 875800 or email support@vapeandgo.co.uk. We read every review and use your feedback to improve.
Contact info
Vape and Go, Unit 11-15, Fylde Road Industrial Estate, Fylde Road, PR1 2TY, Preston, United Kingdom
- 01772 875800
- support@vapeandgo.co.uk
- vapeandgo.co.uk
4.6
Excellent
27K reviews
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Reliable and good service, will continue to use
Reliable and excellent service, will continue to purchase from, thanks.
6 August 2026
Reply from Vape and Go
Thank you! Reliability is what we want to be known for, so that's great to read. We look forward to your next order with Vape and Go.
Kind Regards,
Vape and Go
Returned item for exchange
Returned item for exchange, lost tracking number so was worried about them not recieving items, couldn't be more helpful in locating parcel and sending out my new order. A* customer service
13 August 2026
Unprompted review
Reply from Vape and Go
Thank you, Rob — this one means a lot. It's easy to look good when everything goes to plan, so we're really pleased the team sorted the exchange and put your mind at rest. Thanks for sticking with us!
Kind Regards,
Vape and Go
Reply from Vape and Go
Thanks very much! Great service and a timely delivery is what we aim for every time — and if there's anything that would have made it a five, we'd genuinely like to hear it. Just drop us a line. Thanks for choosing Vape and Go!
Kind Regards,
Vape and Go
As usual great service and fast…
As usual great service and fast delivery would recommend 100%
10 July 2026
Reply from Vape and Go
Thank you! A 100% recommendation is about the best review we could ask for. Really grateful for your continued orders — see you next time!
Kind Regards,
Vape and Go
Reply from Vape and Go
Thanks, Michelle! Easy to use and quick to arrive — that's the combination we chase. Appreciate you taking the time to review 😊
Kind Regards,
Vape and Go
Fast delivery and great products at…
Fast delivery and great products at very good prices. Very happy with Vape and Go.
6 August 2026
Reply from Vape and Go
Thank you, Nadine! Very happy customers are the whole point — delighted the products, prices and delivery all hit the mark. See you again soon!
Kind Regards,
Vape and Go
Excellent service and vapes at a cheap…
Excellent service and vapes at a cheap price with fantastic delivery, will definitely buy from them again.
6 August 2026
Reply from Vape and Go
Cheers, Andrew! Great prices without cutting corners on service is the balance we work at. We'll look forward to your next order!
Kind Regards,
Vape and Go
Reply from Vape and Go
Hi Kaleigh, I'm sorry your parcel never turned up — DPD couldn't get it to you twice and that isn't good enough. Your full £64.99, including the delivery charge, was refunded on 13 August and should be back with you by now. If it hasn't landed, email support@vapeandgo.co.uk and we'll chase it up straight away.
Kind Regards,
Vape and Go
Reply from Vape and Go
Thanks, Andy! Fast is what we like to hear 😊 Appreciate the review — see you next time at Vape and Go!
Kind Regards,
Vape and Go
Reply from Vape and Go
Thank you! Fast delivery and a product you're happy with — that's a good day for us. Thanks for shopping with Vape and Go!
Kind Regards,
Vape and Go
Reply from Vape and Go
Thanks, Ellen! Lovely to see the customer service team get a mention — they'll be chuffed. Thank you for being a regular with us!
Kind Regards,
Vape and Go
Simply providing quality products…
Simply providing quality products quickly and efficiently at a fair price.
6 August 2026
Reply from Vape and Go
Thank you, Deborah — that's a great summary of what we're trying to do! Quality, speed and a fair price, no fuss. Appreciate the review.
Kind Regards,
Vape and Go
Great service and great prices
Great service and great prices! Fast delivery, can't fault them! 😊
5 August 2026
Reply from Vape and Go
"Can't fault them" — we'll be framing that one, Lorraine! 😊 Thanks so much for the kind words. See you on the next order!
Kind Regards,
Vape and Go
Fast delivery,good price as well
2 August 2026
Reply from Vape and Go
Thanks, Shirley! Fast and well priced is exactly the combination we go for. Appreciate you shopping with Vape and Go!
Kind Regards,
Vape and Go
I have yet to receive my order and it…
I have yet to receive my order and it has been a week despite me purchasing next day delivery. Delivery wasn’t attempted and sent back to the company. An email was then sent from me to the company, to which the email did not go through to them.
5 August 2026
Reply from Vape and Go
Hi Jorja, we're really sorry about this — you paid for next day delivery and your parcel should have been with you long ago.
According to the tracking, the courier didn't complete the delivery and your parcel is on its way back to us. We also tried to find your email but had no luck — it doesn't seem to have reached us, and we're looking into why.
One of our customer support team will be in touch shortly to put this right for you.
Kind Regards,
Vape and Go
Reply from Vape and Go
Thank you, Paul! Glad the disposables hit the spot and got to you quickly. Thanks for the review — see you next time!
Kind Regards,
Vape and Go
Reply from Vape and Go
Thanks, Darren! Keeping you updated matters as much as the delivery itself, so it's great to see the communication mentioned. Appreciate it!
Kind Regards,
Vape and Go
They're brilliant cheapest around
They're brilliant cheapest around any problems like I forgot nic shots next day delivered. Easy to order online or over the phone. Never had a problem with free delivery
5 August 2026
Reply from Vape and Go
Thank you, Carol! Glad we could sort the nic shots out so quickly — and it's good to know ordering over the phone works just as well for you. Thanks for being a loyal customer!
Kind Regards,
Vape and Go
Reply from Vape and Go
Thanks, Steve! Delivering exactly what we promised is the standard we hold ourselves to. Appreciate the review — see you next order!
Kind Regards,
Vape and Go
Fast delivery
Fast delivery. Amazing products at a great price. Definitely using them again.
5 August 2026
Reply from Vape and Go
Thank you, Luke! Amazing products at a great price is what we're here for. We'll look forward to having you back!
Kind Regards,
Vape and Go
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