Van Mossel Volkswagen Reviews 1,363

I bought a secondhand VW Polo in February 2026. I was very pleased with the customer service. Mokem Al Jaradat, the sales advisor who sold me the car, handled everything very professionally. He was very patient and clear while explaining and going through all the steps of the paperwork process to finalize the sale.

It was very good experience and fast delivery and good and respectful service team.

Hi, Service forgot about my car and after 2,5 hour passed, I asked if I can get my car as planned and they notived that service has not started work yet. Then it was lunch time. Then mechanic damaged the new tire and they were not able to change the tires. Also there was a part which I have left in the service previous time for paint and it was not ready and I had to make another appointment. I waited for 7 hours without action.
Then I received an invoice which was incorrect. The sum was higher than the listed items. It was communicated as acummulation error due to very old system you have. Even I objected, it was not accepted but system error was comfirmed. My experience this time was horrible.

Great service, they kept their promises and the second hand vehicle was spotless. Thank you Sjors for great service.

Professional and friendly personnel.
Very smooth process and knowledgeable advice.
Thank you to Marko and Sjors for the exceptional experience.

We recently bought our Volkswagen Passat R Line at Van Mossel Weert, and the entire experience was outstanding from start to finish. A huge thank you to Bart, who made the whole process smooth and clear.

From helping us arranging the paperwork and pick-up, Bart was incredibly professional, knowledgeable, and friendly. Every question we had was answered with patience and clarity.

Picking up our car was just as easy and exciting as buying it, everything was ready, perfectly organized, and exactly as promised!

We couldn’t be happier with our new car and with the service we received. Highly recommend Van Mossel Weert, especially if you get the chance to be received by Bart!

We were treated nicely and with the utmost professionalism. Everything was explained to us and we were pleased with how well the whole thing went.

Goede en snelle service, straight to the point! 🤝

All worked well. Car was ready by the end of the day as promissed.

Great service and support from the whole team, particularly at the service counter. Thanks!

Very nice experience buying a car with Van Mossel in Weert and very good service from Bart! Will be back ☺️

Super experience. Everyone very friendly and professional and helpful .

I recently had the pleasure of working with Ties at Van Mossel Valkenswaard, and I must say, he's been an absolute delight to work with! Ties's exceptional communication skills, friendly demeanor, and professionalism made the entire experience seamless and enjoyable. I highly recommend Van Mossel Valkenswaard!!!

I had a good experience at Van Mossel Volkswagen Tilburg, thanks to Wessel Adriaansen. From the moment I walked in, he was incredibly humble, patient, and genuinely helpful. Since this was my first time purchasing an EV, I had a lot of questions, but Wessel took the time to explain every detail of the process, ensuring I fully understood everything. He never rushed me and made me feel completely confident in my decision. His knowledge and professionalism made the entire experience smooth and enjoyable. I highly recommend Wessel to anyone looking for expert guidance and a stress-free car-buying experience!
Edit: The after sales connection to the person on queries is okay at best - meaning they won't go overboard or walk the extra mile for the customer (don't expect that)

Great service from the team at Volkswagen - Van Mossel Dendermonde throughout the whole process of company car ordering. I wanted to specifically say a big thank you to both Brent Van Vaerenbergh and Annalisa Cools for all their help.
Brent was very useful in discussions over car and additional option selection, providing several quotes based on feedback and very good advice on EVs in general. I was new to both car ordering and EVs so his help was very valuable and useful for me in the decision making process.
He also did a great job of keeping me updated with the progress once the car was ordered and providing documentation I needed and scheduling the pick up!
Annalisa then did a great job of organising the paperwork at pickup and assisting me with getting a good understanding of all the features of the car and how they work. She also took the time to help me set up the phone paring and explaining all of the new processes needed.
She also provided me with all of the extra bits needed including lease car and insurance documents but also a kind gift from the dealership.
The other team members were also very friendly when I arrived to collect the car from the dealership which was also very clean and well organised.
The communication of both team members was great, and I would highly recommend them and Van Mossel Dendermonde.

We came to Van Mossel for their wide selection of occasion (used) VWs. The cars were in great condition and the number of vehicles available allowed us to pick out exactly what we wanted. Our salesperson, Wessel, was happy to work with us in English. He had a quick answer for every question we had about the cars and did not pressure or apply any of the sales tactics we are accustomed to at US dealers. Van Mossel is up front about their pricing. They offered reasonable extended warranty and maintenance plans and delivered the car to us after completing basic maintenance included in the cost. Highly recommended!

Perfect service. No additional remarks needed. All activities executed to a level more than expected.

Fast and quality service

Great service from Stefano. He really helped us a lot with finding the perfect car for us. Will most definitely recommend.

Great experience! 😊