Vanhallenmelbourne Reviews 183

The transaction and delivery were good ... but the quality of my clothes were not. The fabric was clearly very cheap. Also, I assumed this brand was based in Melbourne. Never assume - it clearly isn't!

If I could give negative scores I would.
1. Advertised as Melbourne
2. Address is Netherlands
3. Product quality is absolutely appalling and nothing like the AI photos they obviously use
4. Oh my god the return process is ridiculous- have to take products out of packaging and use a tape measure the take photos to show sizing, tell why your not happy then offered 3 options before finally agreeing to a “full refund” only to then be told to fill out a returns form and then the big catch - at least 50-60% of what you paid will be in return postage costs
The WORST COMPANY EVER I have dealt with.
This is an absolute SCAM and someone (Michael the owner) is sitting in his mansion making $$$$$ out of probably poor paid people and ripping off everyday hard working people who think they are buying a great product that is nothing like the advertising
Disgusted and appalled you are allowed to operate !

As many others have said most of the items I ordered were low quality and not at all similar to the photos or descriptions.

The Facebook adverts and website are entirely and intentionally misleading to appear Australian when Chinese.

In trying to receive partial refund for the worst items, their sickly sweet yet lagging for time customer service achieved nothing as Auspost tracking can’t confirm delivery past arrival to customs. I hope the ACCC can do something to address this type of consumer exploitation.

The pricing is fair but designs are little odd .

I ordered shirts from Van Hallen “Melbourne,” but it’s not really Melbourne-based. The sizes were completely off — even the 4XL and 5XL were tiny — and the return process is a nightmare. Poor communication, confusing steps, and very misleading branding. Won’t order again.

BUYER BEWARE…..Clothes were of really poor quality for the price. To be honest, I wouldn’t even pay $50 for the blazer and jumper that I bought if I had seen it in person. I paid $180 and now risk loosing it completely. Returns process is very difficult almost not worthy as my returned products to China has still not arrived. On top of that , you would loose at least 50% of what you paid plus postage.

I have reported this company to the ACCC.
They won’t respond to requests for return and refund. The product I purchase is nothing like it was advertised.
Stay away from this fraudulent company.

Materials were paper thin, very small makes. Not in Australia at all.
Sent photos comparing against the quality it should be and they offered 30% refund so i sent back.
They've been sitting in customs for over a month in China. Seller won't contact customs their end even though I have given them the number to call advised by Australia post here. Theyre now ignoring emails from myself and paypal

Pants look nothing like their website and are cheap Temu quality

Absolutely terrible products! look nothing like the pictures, for the price you would expect much much better. Sizing was way off, material looks and feels very cheap.. definitely stay away from this seller. Scam

SAVE YOUR MONEY! First of all, they are not in Melbourne. I ordered my correct size jeans, the ones that arrived wouldn’t even get over my knees. Had to post them back to CHINA to get refund. My return package, of course, got lost in the mail & they refuse to refund. Wish I’d read these reviews first…

Do not fall for it!
Fake, scam website, any 5 star reviews are no doubt people employed by the site.
Garment is awful, nothing at all like the photo. Supposed to be an X Large, I am a 36 waist and literally could not get them past my knees. Cheap crap.
Despite the Melbourne in the name they have nothing to do with Melbourne or Australia, instead it's a Chinese based company.
I wish I had the reviews before ordering, please don't fall for the same scam

I purchased a shirt and the sizing was terrible. It could have been made for an alien. Body was huge and arms tiny. Then the fun started. It turns out Van Hallen Melbourne is based in China and has not connection to Melbourne. Despite the website promising full refunds they only offered a 10% refund and then wouldn’t provide the return address. I strongly recommend not buying from this company.

I have emailed complaints as the photos on the website are from other companies, not their own products. This is fraud.

If I could give minus stars I would. In being constructive I am going to agree with all the other reviews that this so called boutique is a scam and is fraudulent. What they advertise is nothing like what you receive. I ordered jeans which arrived as extremely low quality polyester leggings pretending to be jeans. When I requested a refund I was offered all sorts of silly refunds based on percentages. When I told them I wanted a full refund I was told to send them back to an address in China and that I may need to pay exorbitant tax fee's. DO NOT BUY FROM THEM.

Scam I made an order tried to cancel within 5 minutes only for them to message me 24 hours later and say it was two late

The quality of the product, men’s pleated trousers, is abysmal. Do not waist your money

The images of the products they show dont match what you get. The jacket I tried was so thin it might be classified as a long sleeve shirt. It was horrible and I sent it back to China for a full refund at my cost. It's cheap and nasty, steer clear.

Basically a scam. STAY AWAY!

I have experienced first-hand all the negatives from the other reviews:
- slow delivery
- extremely low quality product, different from the website's photos and description
- inaccurate sizing (bought an "M" which was more like an XS)
- f***ed up refund process (have to post to CHINA for a PARTIAL refund)

Should've looked them up before buying.

If I could I would give ZERO stars, the worst items of clothing I have ever received - after having the audacity to send me an item in a colour I didn’t order to then tell me I would need to return it to get a refund and cover the return postage which amounted to $50 is totally unacceptable.
Avoid this horrible scam like the plague.