Vaneyo Reviews 87

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Good price for the product and the licence key was delivered soon after the order was placed. This was an order for Mac software so I expected the activation to be a bit more complex, but it was all s... See more

Rated 5 out of 5 stars

Purchased a MS Office product at a great price but had trouble getting the license key to work. It kept saying that I had two installations and was only allowed 1. I contacted support via email and t... See more

Rated 1 out of 5 stars

Totally lacking in any communication skills. Obviously selling volume licenses that have been grossly overused. Microsoft even recognizes them as "not valid product codes". Now waited two days for a... See more

Rated 5 out of 5 stars

My experience with this seller is great. The software installed on my computer worked as described. I would certainly buy any advertised product from this seller. The good thing is that they walk you... See more


Contact info

3.8

Great

TrustScore 4 out of 5

87 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer Satisfaction

I recently purchased four packages from Vaneyo. One of these caused some confusion, as Vaneyo did not have the Package I wanted. They were very honest about everything, and very quickly proposed an acceptable alternative.
All of the products are excellent.
As for Vaneyo? I cannot mark them down for the small hiccup, which should be regarded as simple confusion, to which all parties contributed.
Their customer care is dedicated, honest, practical, and reassuringly positive. Indeed, All of the features you can expect from this highly Professional Organisation.
Thank You Vaneyo.

Laurence Bolton

1 February 2025
Unprompted review
Rated 1 out of 5 stars

This company is literally scammer!!

This company is literally scammer!!! Company is so fake. Don’t be fool to be trapped with the cheap price like me. I believe all the good reviews about them are fake. Waste time and money!!!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Ordered Microsoft office 2016 for my…

Ordered Microsoft office 2016 for my windows7 machine (yes an old project machine), unfortunately it would not install due to a missing " Kernel32.dll" file. Vaneyo gave me instructions on how to overcome this error, but the error still prevented the installation. I the end they provided me with Office 2013 which was installed without any problems. Thank you Vaneyo.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had problems activating the license and microsoft help was impossible to follow
Contacted Vaneyo customer support and they solved the problem with one easy to follow email
Goood product, great price and excellent service
Highly recommended

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Microsoft Office Pro 2024 - avoid!

Ordered and received an email with the download link and license key provided within a few minutes.

However ... this didn't work as the license had all the activations used. I followed the support instructions in the download email and provided a screenshot of providing so they could provide Confirmation ID.

No reply received so I emailed again and was given dumb insttructions to uninstall and reinstall - clearly that's not the issue and I had provided the screenshot as per their installation email so they could provide the Confirmation ID.

I requested either the Confirmation ID, or a valid license key, or a refund.

4 emails later and they haven't replied so I'm doing a reverse charge from my card provider to get a refund.

The reviews on TrustPilot show I'm not alone in this happening - clearly sometimes Vaneyo are either providing bogus license keys, or not managing them properly as they are providing ones which are fully used.

You might be lucky and get a valid license, or you might not (as per 20% of the one star reviews).

I'd recommend avoiding this company and buying a license elsewhere.

15 January 2025
Unprompted review
Rated 4 out of 5 stars

Eventually OK

After a couple of issues I was able to successfully activate my Office software. Hopefully it's a permanent activation but only time will tell. Support was a little on the slow side but it was during a holiday period so I shall forgive Vaneyo on this occasion.

2 January 2025
Unprompted review

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