I received my shoes more than a week ago and wanted to take some time to properly test them out before leaving a review. I’ve been walking around Paris in them for a few days to really see how t... See more
Company replied
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See what reviewers are saying
Vanessa Wu is always a best idea! ❤The sneakers are comfortable and fashionable. This purchase wasn't for myself but a very good Xmas present!! The website is very intuitive and well presented, the d... See more
Company replied
Fantastic service. Boots came beautifully packaged. Boxes were even tied with lovely ribbon. The boots are top quality, fit perfectly and very stylish. The boots were ordered Sunday afternoon and ar... See more
Company replied
Lovely selection, fit is comfy. Loved the packaging and the delivery time. The selection and options and the price range is great. I will definitely return to the website for future purchases. I l... See more
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Company details
About Vanessa Wu
Written by the company
Marque leader du marché féminin de l’Access Shoewear, Vanessa Wu réconcilie les notions de style et de confort, hélas trop souvent posées en sœurs ennemies, et plus que jamais au cœur des préoccupations des femmes qui jonglent entre plusieurs vies (familiale, privée, sportive, professionnelle) au cours de la même journée. Le confort ne se sacrifie plus au profit de la sophistication !
Nos engagements pour vous !
📞 Victoria et Mylena vous répondent par mail et par téléphone, du lundi au vendredi de 9h à 13h et de 14h à 17h
📦 Livraison et retours offerts en France, Belgique, Luxembourg et Espagne
🛒 Paiement en 3x sans frais
📦 Livraison et retours offerts en France, Belgique, Luxembourg et Espagne
🛒 Paiement en 3x sans frais
Contact info
Votre kit de bienvenue offert !
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Simple efficace rapide ☺️
15 December 2023
Reply from Vanessa Wu
Chère Marian,
Merci d'avoir pris le temps de nous écrire !
Nous sommes ravies que vous soyez satisfaite de votre expérience d'achat :)
À bientôt ✨
L'équipe Vanessa Wu
Reply from Vanessa Wu
Dear Leigh,
Thank you for your message !
We are sorry that you received your package late.
We still hope you like the shoes :)
Kind regards ✨
Vanessa Wu team
Reply from Vanessa Wu
Chère Laura,
Merci beaucoup pour votre retour suite à votre achat sur l'e-shop !
Nous sommes ravies de lire que les baskets correspondent à vos attentes :)
À bientôt ✨
L'équipe Vanessa Wu
Reply from Vanessa Wu
Dear Laszlo,
Thank you for your message !
We are delighted that you are satisfied with the delivery time as well as your order :)
Kind regards ✨
Vanessa Wu team
Reply from Vanessa Wu
Chère Jenna,
Merci beaucoup pour votre adorable message !
Nous sommes ravies que vous soyez satisfaite de votre expérience sur l'e-shop et que vos nouvelles bottines vous plaisent :)
À bientôt ✨
L'équipe Vanessa Wu
Reply from Vanessa Wu
Dear Adjami,
Thank you so much for your lovely message!
We are delighted that you are satisfied with your experience on the e-shop and that you like your new sneakers :)
See you soon ✨
The Vanessa Wu team
The packaging was very well done
The packaging was very well done, it really felt like a present.
The shoes look fabulous I'm very happy with my purchase.
27 November 2023
Reply from Vanessa Wu
Dear Rani,
Thank you very much for your feedback following your purchase on the e-shop!
We are delighted that you are happy with our packaging and your new boots :)
See you soon ✨
The Vanessa Wu team
Reply from Vanessa Wu
Chère Chloé,
Merci pour votre doux message !
Quel plaisir de constater votre parfaite satisfaction :)
À bientôt ✨
L'équipe Vanessa Wu
Reply from Vanessa Wu
Dear Sarah,
We are delighted that you are satisfied with your new boots :)
Kind regards ✨
Vanessa Wu team
Reply from Vanessa Wu
Chère Florence,
Merci pour votre doux message !
Quel plaisir de constater votre parfaite satisfaction :)
À bientôt ✨
L'équipe Vanessa Wu
Reply from Vanessa Wu
Chère Sylvie,
Merci beaucoup pour votre retour suite à votre achat sur l'e-shop !
Nous sommes ravies de lire que les baskets correspondent à vos attentes :)
À bientôt ✨
L'équipe Vanessa Wu
Easy and quick
9 October 2023
Reply from Vanessa Wu
Dear April,
Thank you for your message!
We are glad that you are happy with your purchasing experience and that the sneakers suit you :)
Kind regards ✨
Vanessa Wu team
I haven't received my order
I haven't received my order. Several times delivery was announced for following day. When I check the "tracer" there is no more news since 13 october???
9 October 2023
Reply from Vanessa Wu
Dear Siska,
We are sincerely sorry that you have not received your package.
Colissimo usually delivers packages within 48 to 72 hours, however it sometimes happens that the deadline is not respected for various reasons (network saturation, unavailable collection point, etc.).
I spoke with our customer service and they told me that you have not contacted them. In the event of a delivery delay, do not hesitate to write to them at shop@vanessawu.fr so that they can take the necessary steps with the carrier.
We have just opened a complaint with the carrier, as soon as we have news, we will get back to you.
Thank you for your patience and understanding!
Kind regards ✨
Vanessa Wu team
Emballage au top et article super
9 October 2023
Reply from Vanessa Wu
Chère Clara,
Merci pour votre feedback suite à votre achat sur l'e-shop !
Nous sommes heureuses que vous soyez satisfaite de notre colis soigneusement emballé ainsi que de vos nouvelles baskets :)
Belle journée ✨
L'équipe Vanessa Wu
Everything perfect!
25 September 2023
Reply from Vanessa Wu
Dear Sandra,
Thank you for your message!
We are delighted that you are satisfied with your purchasing experience on our site and with your new sneakers :)
Kind regards ✨
Vanessa Wu team
Reply from Vanessa Wu
Chère Flora,
Merci d'avoir pris le temps de nous écrire !
Nous sommes ravies que vous soyez satisfaite de votre expérience d'achat sur l'e-shop :)
À bientôt ✨
L'équipe Vanessa Wu
Reply from Vanessa Wu
Chère Delphine,
Merci pour votre avis !
Nous sommes heureuses que votre expérience d'achat sur l'e-shop se soit parfaitement déroulée et que vous soyez satisfaite de vos nouvelles baskets :)
À bientôt ✨
L'équipe Vanessa Wu
Reply from Vanessa Wu
Chère Marine,
Nous sommes heureuses que votre expérience d'achat sur l'e-shop se soit parfaitement déroulée et que vous soyez satisfaite de notre packaging :)
Belle journée ✨
L'équipe Vanessa Wu
Reply from Vanessa Wu
Chère Sandrine,
Merci pour votre feedback suite à votre achat sur l'e-shop !
Nous sommes enchantées que vous soyez satisfaite de vos nouvelles sandales :)
À bientôt ✨
L'équipe Vanessa Wu
good service
Good communication and fast replies. Great shipping. Good service, beautiful packaging and a really good experience.
20 July 2023
Reply from Vanessa Wu
Dear Sarah,
We're glad you're happy with your shopping experience :)
Kind regards,
Vanessa Wu Team
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