vancasso Reviews 

I ordered goods that were to be delivered in 3 packages. The largest of the 3 has not yet been delivered, Vancasso refers to the extra care free-seal insurance that I took out but did not say that the deadline for it is 6 days. In contact with Vancasso they prolonged the time and the issue is now resolved. It is a shame with this delivery-problem because the items that I did receive was lovely.

Loooooove it very good quality
Very quick delivery and good communication and updates 👍🏻👍🏻👍🏻👍🏻👍🏻

Beautiful dinner plates, high quality material for a great price, item arrived quickly and very securely which helped stop any potential breakage, highly recommend. Would buy from this seller again.

These plates are beautiful, I purchased the dinnerware set a few years back and wanted to add some additional plates so I just ordered the set of six plates this time. The color was a little different maybe a little less vibrant but still beautiful and not different enough to notice if you weren’t looking for that. I just love when I have company for dinner seeing all the different shades of blue and greens on the table it sets a festive feeling for me. I am someone who is emotionally affected by pretty colors and have not found dinnerware that I like as much as I like these.

I received a shipping date for my order of 8 pasta bowls. I got about 8 emails regarding delivery and their delays. Finally got the product and as soon as picked it up off of the porch we could hear the broken dishes. Tried to contact Vancasso which was extremely difficult. Finally got my email to go through and got a response right away asking me to send photos. I did.
The company did get back to me and sent me another set of bowls (through Fed-Ex instead of UPS) that arrived unbroken at no charge.

Product is very nice and delivery was super quick

Very good service provided.

Nice tableware. 4 plates have a defect on enamel.

Love the colorful tableware from Vancasso!

I ordered a set of 6 bowls and when they arrived 3 of the 6 were smashed. The packaging was in no way adequate for the delivery. I emailed with photos straight away and directed to the “Seel” refund process.
Despite answering all their questions and providing lots of photos my request is still under review 10 days later.
This is not at all acceptable and feels like a scam!

We ordered Lovecasa Gold Trim Dinnerware, 3 sets. We have put it in the dishwasher after use and the rims have discoloured and some have come completely off. I have sent 2 email, but no answer. I expect s9me decency and hear something from someone. It does say it is dishwasher safe. Please can someone get in touch with me.

Thank you.

We ordered 2 x 4 dinner set Playa green. Received one set and contacted your support on the 2 weeks ago. We have mail pictures of what we have received with the requested barcode….No response for 2 weeks. When did we receive the missing dinner set? Haven’t had any responses from support for more than a week.

Finally, the missing plates are delivered. The plates are great and deserve 5 stars, but the handling of the missing delivery deserves 1 star. You could have mailed the type of pictures you needed on the first day, instead of waiting a week and giving two contradictory instructions. Could have responded that the needed information had been received and you would respond within x days. Not waiting to send the missing plates until after a negative assessment here.
We have finally received the missing plates. Thank you, but again, not without problems. We got a text message that they would deliver on Tuesday, 02/17/2026, and waited at home all day, but nothing happened. This morning, we received a new message requiring us to resolve a delivery issue, but it didn't specify the nature of the problem. Otherwise, we would get the delivery.
I tried to contact CTT Express, but the driver called because he didn’t know the flat's number. It was clearly marked on the address label???

Extremely poor and unprofessional service. I returned a dinner set after a very difficult process, yet the company has failed to acknowledge the return or issue my refund. Their lack of communication and disregard for consumer rights is unacceptable. I strongly advise caution when dealing with this company.

Really happy with my dinner set, amazing patterns, so different, bought in sale, so very happy with the price, great quality

Every single thing came securely wrapped and in perfect condition. Love my new dishes.

Actually received everything several days before the estimated time of arrival. All items were packed very well and I'm great condition. The items are all really nice. Will order from them again.

The quality of the plates is really nice but the delivery experience ruined it for me. 2 weeks out and I'm still waiting for 1 delivery that has already been rescheduled 3 times and not delivered.

The new plates are exactly what I expected. Solid finish. Durable. Vivid colors and perfectly shaped cereal & pasta bowls. If I ever need new plates & bowls, I'll be back.

Received a cracked bowl and still awaiting a replacement. The company response was that they don’t have individual bowls to replace and is an unbelievable response when it’s a full set that is returnable and the sensible replacement is a bowl from another set. They also tried it on offering £4 for the broken bowl. It was clear from outset the bowl was broken but the above was not a response in their first email it was the third in the chain so I believed they would just send a bowl so threw all package apart from the box for bowl in case they wanted that one returning. Still awaiting a resolution.