I ordered 2 ties and pocket squares for ‘the Hubby’ for 2 upcoming weddings, can I just say the quality of the items, packaging and delivery frame were second to none. I highly recommend Vanbuckenglan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We needed a custom made tie to match a waistcoat my husband is wearing for our daughter’s wedding in May. After doing some research online I found Vanbuck England ties. After a few emails back and for... See more
Top quality product at reasonable prices. I thoroughly recommend this company that went out of their way to help me with a bespoke last minute order that arrived the following day. Just fantastic!
Purchased some ties, sent 5 emails and messaged on social media as refund not received and they were not responding. Luckily we brought with Amex and they credited back. Really bad customer service -... See more
Company details
Contact info
Their return process is terrible
Their return process is terrible. I am planning a wedding and ordered 2 ties to allow me to choose between them. I decided and sent an email to request a return of the other... I received no reply. I sent a second email and, again, received no reply. As a tester I emailed a third email but this time I asked whether I could order a tie from them which was currently out of stock. I received a reply from this email almost instantly. It seems that they are happy to sell ties but do not have good processes in place to return unwanted items.
11 April 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.