Valve Warehouse Australia Reviews 138

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Good quality, good price (far away from the terrible price of Reece), good service, even if no delivery forecast is given at order moment (why?). At order confirmation they said "Monday", post office... See more

Company replied

Rated 5 out of 5 stars

As always, the cheapest, wide range and usually delivered within 2 days. Buy from these guys with confidence.

Company replied

Rated 5 out of 5 stars

Always a pleasure doing business with this company... Good quality products at fair prices. Website is easy to use and navigate, with detailed and accurate product information. Staff have been very he... See more

Company replied

Rated 5 out of 5 stars

Navigating the website was easy and intuitive, as was finding the correct part and ordering. Communication was great, and postage was quick and reasonably priced. Can't fault this transaction. Than... See more

Company replied

Company details

  1. Irrigation Equipment Supplier
  2. Hose Supplier
  3. Plumbing Supply Store
  4. Valves and Actuators Wholesaler
  5. Water Filter Supplier
  6. Water Works Equipment Supplier

Written by the company

Our Office is Coming Soon. Visit our website for all Shopping Inquiries. OUR GOAL: TO BRING SUPERIOR QUALITY AT WAREHOUSE PRICES, NATION WIDE. Our products are carefully selected from manufacturing partners around the world, including New Zealand, China, Italy, the USA and even right here in Australia. Built from a background in plumbing and farming, VWA understand the importance of quality. We know by extending the life of our products through research and development, in the end it will save our customers time and money. Created with over 30 years experience in the valve & fittings industry, we are dedicated to supplying an extensive range of high quality irrigation and plumbing fittings at at cost effective prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

138 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

The incorrect items were shipped to us.

The incorrect items were shipped to us.
I rang to alert to the problem. I was informed that the correct items would be sent. It took some time to respond to the resending of the correct items.

17 April 2021
Valve Warehouse Australia logo

Reply from Valve Warehouse Australia

Dear Ian,

We are sorry to hear about your unwanted experience while shopping with us.

We would like to take this opportunity to improve our team, and of course, want to make sure you have received the correct items.

Generally, we always let our customer to keep the wrong parts and send the new parts without any additional cost. With the commitment to provide our customers the best service, Express Delivery is our only Delivery method.

Thanks Ian for the feedback and please let us know if you need anything else at all.

Kindest,
VWA Team.

Rated 5 out of 5 stars

I rang your number to clarify a couple…

I rang your number to clarify a couple of issues frieght and discount for quantities and it went to a message so I hung up to obtain product from another source and before I got started the phone rang and a chap asked me if I had any questions for Valve Warehouse.He was very professional answering not only my questions but giving a estimated date for delivery.
Excellent service and good product very happy!

16 April 2021

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