Amazing service. Unit arrived with 30 hrs of ordering. Well packed etc. Would recommend and will use again.
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See what reviewers are saying
Good value, quality product and great service. The radiator I bought was missing one of the chrome end caps (manufacturer error) - a quick phone call, no quibble… two spare caps arrived within 24 hour... See more
Agreed to give full refund due to faulty TRV valve then stopped replying to messages on eBay when requested return address. Having to dispute the transaction with my bank now. The guarantee they offer... See more
Company replied
Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... See more
Company details
Information provided by various external sources
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Contact info
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, United Kingdom
- 01492 593336
- info@valvekings.com
- valvekings.com
4.5
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
excellent speed of customer service
17 January 2023
Thankyou for your advice and great…
Thankyou for your advice and great service when l chose my bathroom
6 December 2022
Unprompted review
Column Radiators
Placed multiple orders with this company for bare metal column radiators and the quality and delivery has been excellent every time.
15 July 2022
Unprompted review
Excellent service & product
I'd been meaning to buy a towel rail for ages when a friend mentioned the name Valve Kings. I looked them up online and chatted to a member of staff who helped me choose the right model for my bathroom. Very happy with the result - excellent service and an excellent product!
25 November 2022
Unprompted review
Quick service thank you
17 January 2023
Undelivered shower tray
Shower tray never arrived made some excuse that the courier had broken it which I didn’t believe
11 January 2023
Reply from Valve Kings
Good morning,
As advised on the phone, the courier had an incident with the pallet your item was on. We unfortunately were out of stock of that model as you had had the last one in stock. A replacement was offered as we had more stock coming in at the end of the month however you declined as you needed the item the next day and accepted a refund instead which was processed the same day.
Whilst we do our best to ensure items are shipped out on time, sometimes issues like this do happen with the couriers. It was just unfortunate that we were not able to offer you a next day replacement due to the stock levels.
Kind regards,
Lee @ Valve Kings
Towel Rail seems to be good quality
Towel Rail seems to be good quality, good communication from the seller. Unfortunately it wasn’t delivered on time, came 3 days late.
9 January 2023
Excellent product and service!
Excellent product, clear advice and prompt delivery!
I couldn't expect any better!
10 January 2023
Good service - but customer service? Perhaps not.
I was really impressed to start with. Service was good, delivery prompt. I was congratulating myself on finding a decent supplier.
The part supplied did not fit my radiator, despite coming with a number of adapters. Technical support were helpful and professional but advised that I should return the goods. I then hit customer ‘service’ who insisted that there was nothing wrong with the product so therefore I had “changed my mind” = I pay return postage and they knock £6 off the refund for their original postage (as other people have found). Will any response to this review be as defensive as the others I’ve read? I won’t use them again either but you know what they say about how much easier it (should be) is to keep a customer than to get a new one.
2 October 2022
Unprompted review
Reply from Valve Kings
Hi Gordon,
After reviewing your issue I can see that the valve head you purchased would not fit your valve due to the lack of space between a nut and the adapter your particular valve needed. This is not a product fault but an issue with your particular installation.
I can see that you did send the item back and a refund was processed on the same day as receiving them.
Kind regards,
Lee @ Valve Kings
Great service
Great service. Decent price for a good product. Customer service was on hand when I called explaining my order was a larger size so would be delivered the following day. The courier drove through adverse weather to deliver where the package so I'm a happy customer.
12 December 2022
Unprompted review
Economic with reality
Ordered some smart radiator valves and found they don't work. Or rather that an extra bit of kit is needed to make them work. You wouldn't think so when they're selling them; the illustration shows your phone communicating directly with the valves. Feel I've been misled.
6 December 2022
Reply from Valve Kings
Good Morning,
We are sorry that you are not happy with the product and feel mislead, however the product page does state that at least one gateway is required for these to work.
The image you have stated is for the starter kit which includes a gateway. You purchased two thermostats only and not the starter kit.
We have had no prior contact with yourself but please feel free to raise a return with ourselves if you wish.
Kind regards,
Lee @ Valve Kings
The part was correct and came on time.
9 December 2022
Prompt delivery and well packaged
My dual fuel valve arrived quickly and was well packaged. It looks as if it it is good quality. I haven't actually had a chance to test it yet as my bathroom is still being refitted.
27 November 2022
Great service from Valve Kings
Great service from Valve Kings. Order placed, and received within a couple of days. Timely delivery updates and very well packaged to keep a fragile item safe. I'd definitely recommend the Valve King team. Thanks guys 👍🏽
7 November 2022
Unprompted review
Excellent response time and well…
Excellent response time and well packed. I cannot give a 5 until its installed and working
3 November 2022
Radiator valves, order & return
Ordered radiator valves easily via Valve Kings website, however one set came damaged. Valve Kings sent out a replacement set but only after I had to pay for and send back the faulty ones. Due to the delay in receiving the replacement set, we missed our slot with the plumber.
6 October 2022
Reply from Valve Kings
Hi Darren,
Once again we are very sorry the item was damaged during transit.
It is our standard procedure to request a damaged item back, we also refunded your postage charges as we outlined in our original message back to yourself.
Kind regards,
Valve Kings
gold radiator valves
Ordered the gold radiator valves, delivery was quick arrived with no problems, product looks great, we haven't fitted them yet so can't comment on function at the moment but hopefully will be all good.
10 October 2022
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