I ordered a variety of diffusers but out of the 4 purchased, 2 of the fragrances weren't to my liking. I contacted customer services & a few emails a returns barcode was sent, a note was placed on my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t fault the speed of delivery, but personally I don’t like the scents of the reed diffusers. I have ordered twice from this place with difference scents both times - Bergamot & Lemon - Jasmine &... See more
Company replied
I’ve been buying their products for some time and although can be a little more expensive than others, the scent is amazing and they last so much longer so worth buying. I recently had an issue wit... See more
Company replied
I love these products. A friend bought me a room diffuser at Christmas and I have now filled my house with them, and buy them for all my friends. The fragrance last longer than any other I have ever... See more
Company replied
4.1
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful aromas and great service from Valentte
Fantastic products from Valentte and speedy service. I received a Valentte diffuser as a birthday gift and was overwhelmed by the beautiful aroma that filled my home when I entered. I then bought three gift sets that were on special offer and gave them to friends as birthday gifts. They too comment on the beautiful, long-lasting aroma. I’ve just bought various diffusers to try the different aromas and have to say that I’m loving every one so far. The packaging is gorgeous, seems very personalised. Delivery is super quick, I love the fact that these products are produced in the UK and as environmentally friendly as possible. Also buying refills make sense rather than excessive packaging. Extremely happy. Highly recommended.
25 April 2026
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for your wonderful review.
We’re delighted to hear how much you’ve enjoyed our diffusers, gift sets, and service. It means so much that you’ve shared Valentte with friends and that they’ve loved the beautiful, long-lasting aromas too. We truly appreciate your support and recommendation.
Thank you,
Valentte
Lovely products lovely service.
I recently had a order delivered of diffuser and refills. The top on 1 of the refils was loose and had leaked all over. I emailed customer service and within 2 days I received a replacement. Its easy to order. The diffusers smell amazing. There is a great choice of different aromas. They can even recommend an aroma for you. Lovely products and lovely service.
18 April 2026
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for your lovely review.
We’re sorry there was an issue with your refill, but we’re so pleased our customer service team could resolve it quickly for you. It’s wonderful to hear you love the diffusers, the choice of aromas, and the service. We truly appreciate your support.
Thank you,
Valentte
The Valentte team
The Valentte team, especially Lisa, are incredible. They go the extra mile and the products are beautiful. They make gorgeous gifts.
21 April 2026
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for your lovely words.
We’re delighted to hear how happy you’ve been with our team, especially Lisa. It means so much to know our products have made beautiful gifts, and we truly appreciate your support.
Thank you,
Valentte
Really Disappointed .
Really Disappointed .. have spent quite a lot with Valentte. Their Rosemary & Lemongrass is far away their best item. The other scents don’t quite have the same punch. However made quite a big order recently, unfortunately 2 of the candles were less than perfect. Contacted customer support for help and before they would do anything by way of replacement they requested they must be returned first. Really don’t have the time to have to repackage and drop off the faulty items before replacements would be sent. So intitally wanting to use these as display candles is now pretty pointless as I won’t be returning these items and have given up. It is what it is but again to many hoops to have to jump through for goods that were not up to spec. Update: received a response to return the items!!!!l Like I said I give up!!! I don’t have the time to run around returning items that are not fit for purpose.
15 April 2026
Unprompted review
Reply from Valentte
Hello Gary,
Thank you for taking the time to share your feedback. We’re really sorry to hear that two of your candles did not meet expectations, especially after your continued support and kind words about our Rosemary & Lemongrass fragrance.
We completely understand your frustration, and we’d like to reassure you that we have no issue at all in replacing the two candles you’re not happy with. The reason we ask for items to be returned first is purely for quality purposes, so our quality assurance team can investigate what may have gone wrong and ensure we maintain the highest standards across our products.
We do appreciate that returning items can feel inconvenient. If you’re open to it, we’d be very happy to help make the process as simple as possible for you and have already sent you a pre paid QR label for a free return.
Lovely products.
This time I ordered diffusers and some more hand cream. I keep pots dotted everywhere and just love them. I always have a diffuser in my downstairs loo. Most are amazing but only I find in small rooms. I will always buy Valentte and I will only ever use their body butters as they are divine. Happy customer.
19 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your lovely review!
We’re so pleased to hear how much you’re enjoying the hand creams and body butters — having them dotted around the house sounds perfect 😊
It’s also great to hear your feedback on the diffusers. They do work especially well in smaller spaces, so your downstairs loo sounds like the perfect spot!
Thank you again for your continued support, it really does mean a lot to us.
Kind regards,
Valentte
Very quick delivery time
As always a very quick delivery of my order this time for the 12 months of fragrance room mists. I love two of three fragrances and will try the third, which is Gingerbread cookies, at Christmas time having sprayed it just now. Its just a little heavier and I have a preference for the lighter fragrances. That said the set itself is great value.
21 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your lovely review!
We’re so pleased to hear your order arrived quickly and that you’re enjoying the room mists 😊 It’s great that you’ve found favourites already, and Gingerbread Cookies is definitely one that comes into its own during the festive season!
We really appreciate your kind words about the value as well — it means a lot to us.
Thank you again for your support, and we hope you continue to enjoy your fragrances.
Kind regards,
Valentte
Wonderful products
Wonderful products. The Lemongrass diffuser gets comments from our patients every day and often leads them to buy them themselves. I have these all over my home and workplace.
20 April 2026
Unprompted review
Reply from Valentte
Thank you for such a wonderful review! We’re so pleased to hear that the Lemongrass diffuser is such a hit with your patients, it’s amazing that it’s sparking so many conversations and even bringing in new customers.
It means a lot to know you use our products both at home and in your workplace. Thank you for your continued support!
One of the best
Absolutely love the Reed diffusers and candles I got on a special bundle. I love the scents and have had lots of compliments from family and friends when they visit my home. I highly recommend.
19 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying your reed diffusers and candles, and it’s wonderful that they’ve been getting compliments from your family and friends too.
Your recommendation truly means a lot to us, thank you for your support! ✨
Excellent customer service
I recently placed my first order when I saw there was a great value offer. The products arrived quickly and were beautifully packaged. One of my fragrance choices wasn’t available and had been substituted with one I probably would not have chosen however when I contacted the support team they immediately arranged for a replacement to be sent. The bottles, reeds and fragrances are high quality and I love the fresh smell welcoming me when I open my door.
16 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your lovely review 😊
We’re so pleased to hear your first order arrived quickly and that you were happy with the packaging and overall quality of the products.
We’re really sorry again that one of your chosen fragrances wasn’t available, but I’m glad our team could get that sorted quickly for you — we always want to make sure you receive something you truly love.
It’s wonderful to hear how much you’re enjoying the scents in your home — that fresh welcome when you walk through the door is exactly what we aim for ✨
Thank you again for your support, and we hope you continue to enjoy trying more from our range.
Kind regards,
Valentte
I have purchased many items from…
I have purchased many items from Valentte over the past couple of years but never set up an account. With an order I placed before Christmas 25 I decided to buy a 12 month delivery pass, but when placing my next order I was being charged for delivery. I contacted Valentte who said there was no record of me purchasing the pass. Won’t be buying from them again.
1 April 2026
Unprompted review
Reply from Valentte
Thank you for your feedback, and we’re very sorry to hear about your experience.
I can understand why that would be frustrating. Being charged for delivery after purchasing a 12-month pass isn’t the experience we want for our customers.
It’s possible the delivery pass was purchased under a different email address or without an account being fully set up, which can sometimes make it difficult for us to locate on our system.
I have requested for some information so we can look into this for you, and make this right.
Kind regards,
Kia
Fabulous Customer Service
I received my order quickly via Royal Mail and it was damaged (box being stained as if liquid had soaked through) so I refused the order and postman took it back. I emailed Valentte who dispatched my replacement immediately and have received it today. Fantastic customer service. !!
It is beautifully packaged(part of my order is a gift) and the products are amazing! They smell gorgeous and I look forward to trying them all. The 4 room sprays are great value too.
And my postman is still saying the back of his van has never smelt so lovely 😍
14 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful review!
We’re really sorry your original order arrived damaged, but we’re so pleased to hear the replacement reached you quickly and that you’re happy with everything 😊
It’s lovely to know you’re enjoying the fragrances — and we absolutely love that your postman’s van is now smelling amazing too! 😍
Thank you again for your kind words and support, it really does mean a lot to us.
Kind regards,
Valentte
I love these diffusers
I love these diffusers, the delivery is quick and the products arrive beautifully packaged. I have tried numerous fragrances but the White Neroli and Lemon is my stand out favourite. I also love the Portofino, but it’s not always available. The fragrance lasts ages and I have had numerous compliments from visitors and even my plumber asked for details as he loved the smell.
The gift boxes are lovely and although I have purchased a couple they have never made it yet to the intended recipient as I kept them myself 🫣.
17 April 2026
Unprompted review
Reply from Valentte
Hi Sandra,
Thank you so much for your lovely review 😊
We’re so pleased you’re enjoying the diffusers, especially White Neroli & Lemon, it’s a favourite of ours too! And we love that even your plumber noticed the scent.
Thank you,
Valentte
One Month and no product
I ordered a month ago and still
Nothing! I have raised with their customer service who said they would
assist but did not. I’m £50 down with nothing to show for it! Avoid!
23 March 2026
Unprompted review
Reply from Valentte
Hello Gillian,
Thank you for your feedback, and we’re very sorry to hear about your experience.
This is certainly not the level of service we aim to provide. We will be contacting you directly as a priority to investigate this and get it resolved for you as quickly as possible.
Valentte
Love the products and they are very…
Love the products and they are very well presented
10 April 2026
Unprompted review
Reply from Valentte
Hi Bev,
We’re delighted to hear that you love our products and appreciate the presentation as well, we put a lot of care into both, so it’s wonderful to know it’s being noticed.
We truly value your support and hope you continue to enjoy your purchases with us. If there’s ever anything we can help with, please don’t hesitate to get in touch.
Regards
Valentte
Didn’t send what was ordered
Ordered a diffuser. I wasn’t aware it was out of stock until a completely different one was sent. The comp slip explained and said. ‘Thank you for your understanding.’ What the point of selecting something then being sent a different one. Going forward I’ll never order again because what you pick may not be what you get. They don’t tell you in advance just when you receive it. I did get a full refund, rightly so. but that’s not the point. A waste of everybody’s time and energy. And the assumption you’ll accept the alternate.
*edit* AI replies are cringe.
16 April 2026
Unprompted review
Reply from Valentte
Thanks for your feedback, and I’m really sorry for the frustration this caused.
You’re absolutely right to expect that the item you select is the one you receive, and we understand why receiving a different diffuser without prior notice would be disappointing. The note included in your parcel was intended to explain the situation, but we appreciate that this should have been clearly communicated with you before dispatch, not after.
We did experience a stock issue with the item you selected, and while an alternative was sent with the intention of avoiding delay, we recognise that this approach missed the mark. We should have contacted you first to offer a choice, whether to wait, select an alternative, or cancel, rather than making that decision on your behalf.
I’m glad we were able to process a full refund for you, but I completely understand your point that this doesn’t make up for the inconvenience and wasted time.
Your feedback has been taken on board, and we are reviewing our processes to ensure better communication and transparency around stock availability moving forward.
Thank you again for taking the time to share your experience.
Regards
Valentte
Great company and wonderful customer service.
For the first time in the years I’ve bought from Valentte, I had a slight issue with my order. A quick email and everything was sorted out. Excellent business with wonderful products.
They are always beautifully presented and make excellent gifts - though you may never want to give them away once you smell them yourself. Can highly recommend.
16 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind words and for being such a loyal customer over the years. We're sorry to hear there was a slight issue with your recent order, but we're really pleased we could resolve it quickly for you.
It’s wonderful to hear how much you enjoy our products and presentation and we completely understand how tempting it is to keep them for yourself! Your recommendation truly means a lot to us.
Thank you again for your continued support 💛
Mmmmmm lovely smell
These are really lovely diffusers and you can smell them for ages and there are lots of fragrance choices...they re not a bad price too but with offers and free gifts they have at the moment they are an excellent price...i love these diffusers and have bought several...they are now my go to diffusers
10 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful review! We're thrilled to hear how much you're enjoying the diffusers and the range of fragrances. It's great to know they've become your go-to choice, and that you're making the most of our offers too. We really appreciate your continued support and hope you keep loving them just as much!
Team Valentte
Had a great service from Megan at…
Had a great service from Megan at Valentte who kindly changed a diffuser for me as the one delivered was not right. I would definitely buy again and love the products I ordered!
26 November 2025
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for your lovely review, I’m really pleased to hear Megan was able to help you and get everything sorted.
It’s wonderful to know you’re happy with your products, and we truly appreciate your kind words and support. We look forward to welcoming you back again soon.
Kind regards,
Valentte
Fabulous products
I got my order in record time! The products are extremely well packed and so fabulous. It was my first order. It won't be my last. Excellent service.
14 April 2026
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your lovely review, we’re absolutely delighted to hear your order arrived quickly and that you’re happy with the products and packaging.
It really means a lot to us that your first order has been such a positive experience, and we’re so pleased to hear you’ll be ordering again.
Thank you,
Valentte
Valentte never disappoints .
Valentte never disappoints .. tried so much of their fragrance range over last few years ..and keep coming back. Local to me which is a plus too and always something new to try..❤️
13 April 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’ve enjoyed so many of our fragrances over the years and that you keep coming back, that really means a lot to us. It’s also lovely to know you’re local and able to enjoy everything we have to offer, including trying something new each time!
Thank you for your continued support
Team Valentte ❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.