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Valencia Theater Seating Reviews 873

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 419 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship, durable materials, and comfortable design. Many people highlight the exceptional customer service, describing the staff as helpful, responsive, and knowledgeable, often going above and beyond to ensure satisfaction. The delivery service is also frequently commended for its efficiency, professionalism, and careful handling of items. However, some people were dissatisfied with product quality, reporting issues like loose leather, misaligned sections, or non-functional features such as LED lighting or USB ports. A few other people also felt that the product received did not match the online description or showroom model, and some experienced problems with delivery companies, including damaged items or extended waiting times.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality, durability, and... See more

Quality

Users describe positive interactions with quality, highlighting that products are well-made, durable, and... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the comfort and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Valencia sales team was very easy to deal with and very knowledgeable about the products. We ordered online and had our couch delivered within 2 weeks. They called to follow up after our order, ex... See more

Company replied

Rated 5 out of 5 stars

Valencia had exactly what we were looking for: An attractive, deep loveseat with reclining seats. Surprisingly hard to find! Throughout the whole process, the Valencia staff were communicative and hel... See more

Company replied

Rated 5 out of 5 stars

I bought the theater seating a few years ago and still loving them. Definitely get the ones with adjustable head rests! Very comfortable! The customer service you will receive, even after purchasing... See more

Company replied


Company details

Written by the company

Welcome to Valencia Theater Seating! We're your premier destination for top-quality theater seating solutions that redefine comfort and luxury. With over 20 years of experience in the industry, we've built a reputation for excellence, innovation, and unparalleled customer service. Our extensive selection of theater seating options caters to a wide range of needs and preferences, from home theaters to Lifestyle furniture. What sets us apart is our unwavering commitment to quality. Each piece of seating in our collection is meticulously crafted using the finest materials and the latest manufacturing techniques. From plush leather recliners to sleek modular sofas, every detail is designed with your comfort and satisfaction in mind. But our dedication to excellence doesn't end with our products. We also pride ourselves on providing exceptional customer service at every step of the way. Our team of experienced professionals is here to assist you with expert advice, personalized recommendations, and seamless support from purchase to delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

873 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I really like my theatre chairs

I really like my theatre chairs. It really makes my home theater look like a movie theater.

19 March 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Lennie. We are happy to hear that you love the chairs as much as we do. Thank you for sharing your wonderful experience with us.

Rated 4 out of 5 stars

Great sales staff and continued…

Great sales staff and continued feedback on the status of the sofa set was greatly appreciated. We love the sofa set.

21 November 2025
Unprompted review
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Reply from Valencia Theater Seating

Hi Steve. We are happy to hear that you love the chairs as much as we do. Thank you for sharing your wonderful experience with us.

Rated 5 out of 5 stars

Fantastic Couch

Couch has been fantastic so far. It arrived and was easy to put together. We have two dogs and it is very easy to keep clean.

8 January 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Dan. We are happy to hear that you love the chairs as much as we do. Thank you for sharing your wonderful experience with us.

Rated 5 out of 5 stars

Valencia Nailed It!

Valencia had exactly what we were looking for: An attractive, deep loveseat with reclining seats. Surprisingly hard to find! Throughout the whole process, the Valencia staff were communicative and helpful. It's been nearly six months since we bought our couch, and I couldn't be happier. I know where I'm looking first next time I need some new living room furniture!

17 November 2025
Unprompted review
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Reply from Valencia Theater Seating

Hi Elizabeth. We are happy to hear of your experience with us. Thank you for trusting our brand.

Rated 5 out of 5 stars

Great sofa for relaxing

I was glad to find these guys online to buy a good quality so far at a fair price. The sofa is very comfortable and gets the job done; great for watching TV and chilling.

12 March 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Michael. We are happy to hear of your experience with us. Thank you for trusting our brand.

Rated 5 out of 5 stars

Wonderful service

Wonderful service. Quality is fantastic with an unbeatable price. We highly recommend Eastporters.

6 August 2025
Unprompted review
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Reply from Valencia Theater Seating

Hi Kimberly. We are happy to hear of your experience with us. Thank you for trusting our brand.

Rated 5 out of 5 stars

Excellent 5/5

My recent purchased is very pleasant. The quality is excellent and it gives so much comfort with mi familia. It fits well to my new home. I highly recommend this shop. 5/5 for me and my family.

22 February 2026
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Reply from Valencia Theater Seating

Hi Marina. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 4 out of 5 stars

I love my leather sectional

I love my leather sectional. It is exactly what I wanted and couldn’t find anywhere else! It took longer than anticipated to receive but delivery went smoothly and set up was easy no regrets!!!

12 January 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Catt. We are happy to hear of your experience with us. Thank you for trusting our brand.

Rated 5 out of 5 stars

Theater Room Bliss

We purchased the Tuscany Executive Theater Seating, loveseat edition with heating and massage to convert an office space into a theater room post-retirement. We love the high quality italian leather and heating/massage features. The customizable recline, headrest, and lumbar positions create the ultimate big game or movie viewing experience. As a bonus, ours came with free tray tables which are very useful.

Delivery was timely, and the driver even placed the package in our garage for us so we could store it there until beginning installation the following day. Install was straightforward, taking around one hour from start to finish. We couldn't be happier with our purchase.

10 March 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Karen. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 5 out of 5 stars

Best experience in buying a sofa

I really had a great experience in buying my sofa from Valencia Theater seating website. The client service is more than excellent. I had size issues when ordering the first sofa - ie the sofa could not enter the lift nor going through the stairs when I received it - the client service team has been so nice to find a solution for me and they have been very accommodating all the way. Honestly, I have been really impressed by the client service provided and the quality of their product. Anyone who wants a well built sofa with a nice design and great quality, do not hesitate to buy it from them.

3 February 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Laurent. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 5 out of 5 stars

THESE ARE EASY PEOPLE TO DEAL (WORK)…

THESE ARE EASY PEOPLE TO DEAL (WORK) WITH AND ANSWERED ALL MY QUESTIONS WHICH MADE MY DECISION EASY, MY OTHER HOME THEATER SET WILL DEFINITLY COME FROM THEM

13 January 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Roger. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 5 out of 5 stars

I love the theater seats. Wish I got them sooner!

I love the theater seats. They have held up nice with dogs and kids and our whole family enjoys the seats everyday. The reclining and tables are a nice addition. We have no issues with installing, delivery, or use. Very well made.

2 February 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Susan. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 5 out of 5 stars

First Time Home Theater Setup

Ordered a few different models from here for our home theater setup. The pricing was super reasonable, and the turnaround for delivery was fast. Putting them together after unboxing was a breeze and we have been happy with the comfort and functionality in the months following! These will be a critical piece of our entertainment for many years to come. Highly recommended.

11 November 2025
Unprompted review
Valencia Theater Seating logo

Reply from Valencia Theater Seating

Hi Matt. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 5 out of 5 stars

Valencia Armoni Leather Chair & Ottoman ★★★★★

Bill — Laval, Québec

Ordered this without ever sitting in one, which made me nervous. A leather chair at this price point is not an impulse buy, and you really want to feel it before committing. I read every review I could find, decided to trust them, and placed the order.

It arrived on time, in a solid box, and extremely well protected. Unpacking it actually gave me confidence before I even sat down — you can tell when a company cares about how their product arrives at your door.

The leather is the real deal — soft, well-finished, and it fits the room like it was always supposed to be there.

I use it as a dedicated listening chair for my hi-fi setup. Late nights, low lighting, music playing — it is genuinely the most comfortable seat I have ever owned for extended listening. The ottoman is not optional. Together they change the whole experience.

My only regret is not buying it sooner.

If you are on the fence about buying blind — don't be. The reviews are accurate, the delivery is solid, and this chair earned every star.

6 March 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Bill. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 5 out of 5 stars

We purchased the Artisan Leather Sofa 3…

We purchased the Artisan Leather Sofa 3 seat in black. It has been in our home for a little over a month. It is better than we imagined it would be. The Italian leather is buttery soft. The seat cushions are perfect. They are not too hard or too soft. The stitching is strong and no hanging strings. The wood is a real wood. The stain dies gave a more orange tone to it. I would’ve preferred more of a true walnut color but I am still very pleased. It gives our home the comfy , classy look we were looking for. Thank you

5 March 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi Susan. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 5 out of 5 stars

Shipping took a long time; ultimately very satisfied.

I ordered a recliner/lounge chair from Valencia Seating in the later half 2025. We received it in early 2026 and I have been enjoying it for about a month and a half at the time of writing this. I have made it my main lounging chair and spend time reading, watching TV, and working on my laptop both in upright and reclining positions. Overall the comfort level is great - very nice for me (I am 6'1'), and time really flies by when I sit in it. The arms and back are firm enough to stop my back from aching, but still soft enough to be cushioned. The overall side is pretty impressive... This particular chair feels a little like a throne, haha.. Leather quality seems fine so far. I will try to update if anything untoward happens.

The only thing I am not sure of over time is the cushion stretch patterns - there is already some rippling/distortion from my roughy 2 months of regular sitting. I hope it will even out over time, but for now we put a pillow on the chair when someone isnt sitting it. Another element that was not ideal was the time from order to delivery (order placed in October, delivered in January); but when the delivery finally came the delivery team was quick and efficient.

Overall however, given the comfort and utility I have had from the chair thus far, I am very happy and will keep Valencia Leather in consideration if we need more chairs or want to update the theatre seating we have elsewhere.

27 February 2026
Unprompted review
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Reply from Valencia Theater Seating

Hi TF. Thank you for sharing your experience with us and for trusting our brand.

Rated 1 out of 5 stars

HEED THE NEGATIVE REVIEWS!!!

Do NOT purchase from this company!! How I wish we had read the negative reviews prior to purchasing, rather than falling for the fake reviews and the glossy advertisement!!
We purchased two Winston Wingback swivel chairs online. One of the two chairs arrived with deep indents in the fabric caused by overly tighted straps. The indents never came out. The swivel base had broken bearings, resulting in a very wobbly, unstable base. After much, much debate with customer service, they agreed to send a new chair. The new chair also had broken bearings. Unstable wobbly base!!! After sending many emails and videos as evidence, customer service proceed to tell us that the wobbly base is totally normal!!! This company doesn't support their customers and do not stand behind their products. They will send you defective furniture and leave you fending for yourself. Save your money and go elsewhere!

26 February 2026
Unprompted review
Valencia Theater Seating logo

Reply from Valencia Theater Seating

Hi C G. Thank you for bringing this matter to our attention. We’re sorry to hear about your experience. At Valencia Theater Seating, we strive to provide quality products and service, and we regret when we fall short. Your feedback is valuable and helps us improve. If you need further assistance, please reach out to our customer support team.

Rated 5 out of 5 stars

I couldn’t be happier with these movie…

I couldn’t be happier with these movie chairs! The leather has such an upscale texture and look — it truly elevates the entire room. Not only are they beautiful, but they are incredibly comfortable. They make movie nights with family and friends feel like a true theater experience right at home.
The functionality is excellent and the overall quality is outstanding. Everything feels well-made and designed to last. On top of that, Customer Service was there for me when I needed them, special thanks goes out to Robyn which made the entire experience even better.
Highly recommend these chairs if you’re looking to combine style, comfort, and quality in your home theater setup!

23 February 2026
Unprompted review
Valencia Theater Seating logo

Reply from Valencia Theater Seating

Hi Nick. We are happy to hear of your positive experience with us. At Valencia Theater Seating, we always strive to provide quality products and services to our customers. Thank you for your kind words and for your trust in our brand.

Rated 5 out of 5 stars

Valencia offers outstanding quality and customer service.

The whole experience with Valencia was terrific. The communication from sales to delivery was top notch. We LOVE the comfort of our recline sofas and the leather is lovely. The look and function are just as represented and the quality of craftsmanship/ mechanics is excellent.

8 December 2025
Unprompted review
Valencia Theater Seating logo

Reply from Valencia Theater Seating

Hi Gwen. Thank you for sharing your experience with us. We are happy to hear that we have met your expectations. Thank you for trusting our brand.

Rated 5 out of 5 stars

Great customer service

Great customer service

22 February 2026
Unprompted review
Valencia Theater Seating logo

Reply from Valencia Theater Seating

Hi Briah. Thank you for sharing your positive experience with us. We are happy to hear that our customer service team were able to assist you

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