We installed a VaillaDisappointed with Vaillant – I wish I had chosen Hitachi insteadnt aroTHERM VWL…
We installed a Vaillant aroTHERM VWL 55/3 A 230V heat pump on the Costa del Sol, expecting a reliable, premium product. Unfortunately, the experience has been extremely disappointing.
The system has broken down twice in less than four years, and the Spanish service organization has been slow, unresponsive, and unclear – even though we have an active maintenance contract.
Despite daily follow-ups, we were left without air conditioning for weeks during the hottest part of summer, and still had no confirmed date for a technician visit. For a product in this price range, this is simply unacceptable.
Looking back, I truly wish I had chosen Hitachi instead. I’ve since heard of others with far better experiences in both performance and service.
A reliable service network is just as important as the product itself – and sadly, Vaillant Spain did not deliver on either.
Reply from Vaillant Österreich
We are sorry that you are not satisfied with our company. Unfortunately, you have landed on a profile of Vaillant Austria. Please contact Vaillant Spain. Kind regards, Vaillant Austria